**** Ford F-*** vin* *FTFX*E**JKF***** *Purchase date October ******* sold to:*Michael...

GetHuman-mrggtwy's customer service issue with Ford from December 2018

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**** Ford F-*** vin* *FTFX*E**JKF***** *Purchase date October ******* sold to:*Michael Goodrich ***-***-**** *****@***.com*Mileage when turned over to Shawnee Mission Ford *** Dealership Owner: David Dunn.*D*****@***.com*My BBB Case * is FRD*********I bought a **** f*** from Shawnee Mission Ford shawnee Kansas ***** .*It needed paint work due to imperfections from the factory, I turned the truck over to their body shop, four days later I drove by to check on the truck and found it parked outside with the windows all down, below freezing temperatures and snow flurries, with my personal property inside, I went and told the manager that this wasn’t exceptable and he became mad and pulled the truck in the garage, * days later I call to see if truck was done yet and they said yes you can come get it, When I picked up the truck I was shocked at how dirty the interior was , smelled like grease , no more new car smell here, truck was nasty, this is after they said they detailed it. So I took the truck to A detail shop in Shawnee Ks called shameriffic, They looked the truck over closely and found that a substantial amount of a solvent cleaner was dumped on the front window and had stained the glass in the sun, And the rear Husky floor mat was damaged ( cuts and indents ) detail shop said it was probably from parts stored on mat when disassembling body for paint And that the body shop attempted to cover up the damage with oil, mat needs replaced.*The detail shop also pointed out that there was overspray paint on all of truck and windows , While talking with the detail shop about these damages they stated that this was definitely intentional , equivalent to felony destruction of property,*I had to pay to have this damage repaired and I have on numerous occasions tried to get Shawnee Mission Ford of Kansas to pay for there damages but they refuse to own up to there behavior .*This is what had to happen after I picked up the truck from Ford body shop, I had to have it:*** cleaned*** overspray removed from truck body *** overspray removed from windows *** rear Husky floor liner replaced part* ***** *** shameriffic tryed to repair front window damage caused by intentionally dumping solvent on glass , but they were not able to completely remove stain, so they suggested that a new replacement was the only way it would ever be like new.*** smell removal , truck smelled of oil , the oil body shop put on floor liner to hide damage *The total out of pocket for me the customer was $***.**
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Customer service issue
Reported by GetHuman-mrggtwy
Dec 2nd, 2018 - 6 mons ago
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Seen by 11 customers so far
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GetHuman-mrggtwy started working on this issue
Dec 2nd, 2018 10:56pm
GetHuman-mrggtwy indicated the issue is not fixed yet.
Dec 2nd, 2018 10:59pm