I'm continually being lied to when I taking my car into the Bozeman, MT service departm...

GetHuman-collings's customer service issue with Ford from November 2018

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The issue in GetHuman-collings's own words
I'm continually being lied to when I taking my car into the Bozeman, MT service department. I have a Ford Fivehundred ****. First problem was when they told me I had a crack all through my coolant when my AC wasn't working correctly, I found out that there wasn't a crack and it was just a stuck valve. Second time going I had a headlight that would continue to go out and was told that I needed a whole new harness. Third time going in they told me my brakes where in the danger zone and that was a lie. Fourth time going in I was informed my tired were unsafe and needed to change all four, then I told them that I just resently got new tires and that didn't make sense, one of the lead men from the department came over to check my tires and proceeded to tell me the tread was great and my tires are fine. I now have my traction control light out and have no choice but to go to the Bozeman service department because it's unsafe to drive my car with the icy roads as it has snown. Can you please tell me what I need to do about this situation. I have had the sensor replaced by another macanic I trust cause I can't rely on what I have been told through the service department in Bozeman. I have always bought Ford's and this is very disappointing to me. I need it to be flashed, or possibly something else. I have been lied to and deceived so much that I don't trust that if it's only as simple as a flash, that that's all they will say I need. It seems to me that all they want to do is take me for all I'm worth. I have been advised to not step foot into the Bozeman department so I was going to go to Butte. There are a number of people who have said Butte is amazing. Do to the roads I am not able to drive my car at all. I'm not able to exceed **mph without my tires spinning out of control. Only Ford has the equipment to perform this service. Please tell me what to do about this situation?**Thanks for your time, *Tamara

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Customer service issue
Reported by GetHuman-collings
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 145 others
0 customers following this


GetHuman-collings started working on this issue
Nov 8th, 2018 4:15am