We had to drop her car off six times at the same dealership which they failed to fix th...
GetHuman-rollerco's customer service issue with Ford from August 2018
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The issue in GetHuman-rollerco's own words
We had to drop her car off six times at the same dealership which they failed to fix the problem. The car is a **** Ford Escape although the car is under warranty. And we were allowed to have a loaner car, the deanship offer us a car twice. The first visit our car was in the shop for five days. The service advisor promised my wife that she would be put on a list when a loaner car became available. After waiting a full work day the service advisor didn't not return her call or up date her the status of a loaner vehicle. Four days into the work the service advisor called telling her that our car would be ready the next working day by the close of business. So we when a whole week without a vehicle. There was no charge because it was a warranty issue but today later we had to take the car back for the same issue. But instead of the caution light coming on the warning light came on as well stating shut engine off as safely as possible so enengine can cool down. I called before taking the car to the dealership and the service advisor said please bring the car back and this time a loaner would be waiting. It took two days for them to correct the problem no charge because they found the air pocket that they left when they were doing the service. Less then ** mile vehicle started shaking caution light came on and was still making noise. Called service advisor again. Took car back they put us in another loaner car. Two days driving the loaner the Round Rock Police pulled my over in our drive way because the car tags on the vehicle had expired. My wife had to indoor *** degree temperature without the engine running because she had just pulled in the driveway and she had to follow the instructions of the officer while he check out the situation and the vehicle. She called the dealership to inform them of what just occurred. So we got another loaner. Two days later we pick up our car from the dealer. The service advisor that they didn't find anything wrong. Right there at the dealership the service engine light came on. The service advisor had a tech reset the system with a yellow box. The service advisor stated Mr.Davis you should be good to go. The next day the car start shaking after I started it up and the service engine light came on. I took it back to the dealership. They worked on the vehicle for two days. The service advisor me that the car needed a tune up and the noises coming from a loose oil pan that nuts have been script that it was not covered in the warranty and I gave him the authorization to go ahead and repair the vehicle. The the service advisor did explained that I would be charged for a loaner vehicle at that time and I said that was cool I wanted our vehicle fixed. It took three days to make the repairs. The next day the car was doing the samething. I called the service advisor and told him that we were not happy because we were headed out of town the same day. Mr.Davis can you get the car here before you leave and I took it back to them we waited for two hours and the service advisor stated your vehicle ready. Two days later the service engine light came on. The service advisor called me to check on the vehicle I told him that the light was back on and that I was going to take the vehicle to another ford dealership. I took the vehicle to Covert ford in Hutto T.X. It took two days for them to call me and informed me that the engine needed to be replaced and that he had already already received authorization from Ford to replace the engine. The service advisor had also stated that his tech after running a diagnostic check said that the people at Riata Ford in Manor T.X. Should have found the something that he found on the first visit there. Now we have been without a vehicle for a week. Riata ford do not believe Covert Ford. So we're in the middle because the dealerships aren't communicating to one another. I feel as a customer that I've got messed over because I shouldn't have been charged for tune-up or a rental if it was a warranty issue and if the engine needed to be replaced I have called both chain of command, starting with the following. Zone Rep. Gen magr, service magr. Both service advisers. Thank you. Arthur " Rollercoaster"Davis.
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