I recently had a problem with my **** ford Explorer in which I couldn't start the vehic...

GetHuman-rgsenti's customer service issue with Ford from May 2018

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The issue in GetHuman-rgsenti's own words
Trying to get the regional ... I recently had a problem with my **** ford Explorer in which I couldn't start the vehicle, a warning message displayed "key not recognized" and then the panic alarm went off on its own and would not shut off. At this point I called ford Roadside assistance for a tow, no problem the towing service came and unhooked the battery to shut off the alarm again no problem. The tow operator brought it to the local Ford dealership the problem started, the service department head called me and rudely to me that they couldn't reproduce the problem and charged me $** to hook the battery back up which In turn I reminded him of the warranty the service department head to me that is was do to having extra items hooked up (a radar detector and a camera). At this point I informed him that nowhere in the owners manual does not state that you can't hook up accessories and got a response from him saying "not my problem" I called Ford and asked for the regional service manager and told the customer service representative of the problem then I was assigned a incident number and was told I would hear from him in **hrs. No call, I called ford back and was told I would be contacted by Friday May **th. **** as of today's date May **th I am still waiting. The original date of this incident was May *th, ****.
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Ford

Vehicle warranty
Customer service issue
Reported by GetHuman-rgsenti
May 23rd, 2018 - 6 mons ago
I have an issue with Ford too
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Seen by 4 customers so far
Similar issue to 628 others
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GetHuman-rgsenti started working on this issue
May 23rd 9:54pm
GetHuman-rgsenti indicated the issue is not fixed yet.
May 24th 6:29pm
GetHuman-rgsenti indicated the issue is not fixed yet.
May 25th 3:29pm