Missing titl

GetHuman-bbowman's customer service issue with Ford Motor Credit from July 2018

Help with my Ford Motor Credit issue
The issue in GetHuman-bbowman's own words
I am with Mike Anderson Chevrolet Buick GMC in Logansport, IN and we had a customer trade in a **** Ford Focus Station Wagon Vin * *FAFP****YW******. They do not have a title for this vehicle and in researching the vin * I see that Ford Motor Credit is listed as the leinholder. Is this correct and if so, what would the pay-off be? If the loan has been paid off, I will need a letter from Ford Motor Credit stating the lein has been satisfied and they have no interest in this vehicle so I can file for a lost title. Thank you for your help in this matter.
GetHuman-bbowman did not yet indicate what Ford Motor Credit should do to make this right.
I have an issue with Ford Motor Credit too
How GetHuman-bbowman fixed the problem
Not crystal clear how I did this, but I did get with Ford Motor Credit and they let me know what they needed, I sent it to them and am now just waiting to get the lein release.
Please help with my Ford Motor Credit issue
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Ford Motor Credit

Customer service issue
Reported by GetHuman-bbowman
Jul 2nd, 2018 - 10 mons ago
I have an issue with Ford Motor Credit too
Fixed
Seen by 5 customers so far
Similar issue to 46 others
0 customers following this
Items needed
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman-bbowman started working on this issue
Jul 2nd, 2018 6:41pm
GetHuman-bbowman indicated the issue is not fixed yet.
Jul 3rd, 2018 4:39pm
GetHuman-bbowman confirmed the issue is fixed. Hooray!
Jul 5th, 2018 7:55pm