Vehicle was TOD to me. Ford had the lein on title and now I don't know if the deceased...

GetHuman751172's customer service issue with Ford Motor Credit from June 2018

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The issue in GetHuman751172's own words
Vehicle was TOD to me. Ford had the lein on title and now I don't know if the deceased's estate will be responsible for balance or if I can just trade in for another vehicle.
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Ford Motor Credit

Customer service issue
Reported by GetHuman751172
Jun 5th, 2018 - 5 mons ago
I have an issue with Ford Motor Credit too
Fixed
Seen by 3 customers so far
Similar issue to 148 others
0 customers following this
Items needed
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman751172 started working on this issue
Jun 5th 5:16am
GetHuman751172 indicated the issue is not fixed yet.
Jun 5th 3:04pm