Received phone call today about layaway I placed on ********** I have to pick up today...

GetHuman4106390's Complaint issue with Footaction.com from December 2019

Help with my Footaction.com issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4106390's own words
Received phone call today about layaway I placed on ********** I have to pick up today ********** or it will automatically return to floor. I called back and informed Marquis that this was unfair to me as I only planned to pick up my layaway on ***** but my receipt has pick up by ********. I asked to speak with a manager and was informed that the other manager will support what Marquis said my item will be returned I asked to speak to Manager Boss and customer service number at this time Marquis hung the phone up in my face. I called back no one would answer called again and Andrew helped me and gave me customer service number. I need for my layaway to be held and if it is put back I want my $* layaway fee reimbursed as well as my $**. Plus footaction will loose a customer and I will write a review exactly what happened to me

GetHuman4106390 did not yet indicate what Footaction.com should do to make this right.

How GetHuman4106390 fixed the problem
After speaking with Management in Authority whom could not help me, I called Customer Service and explained my situation I also informed them that my receipt had my pick up date as ******** I was informed by Customer Service that my receipt will be honored
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Footaction.com

Complaint issue
Reported by GetHuman4106390
Dec 16th, 2019 - 10 months ago
Fixed
GetHuman4106390 shared how to fix
Seen by 9 customers so far
Similar issue to 14 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4106390 started working on this issue
Dec 16th, 2019 8:05pm
GetHuman4106390 confirmed the issue is fixed. Hooray!
Dec 17th, 2019 2:33am
GetHuman4106390 confirmed the issue is fixed. Hooray!
Dec 17th, 2019 8:37am
GetHuman4106390 confirmed the issue is fixed. Hooray!
Dec 20th, 2019 11:53pm