I went to your store located at Providence Place Mall in Providence, Rhode Island . I w...

GetHuman-kayjacli's customer service issue with Footaction.com from August 2018

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The issue in GetHuman-kayjacli's own words
I went to your store located at Providence Place Mall in Providence, Rhode Island . I was helped by Jay Delacruz . His service stood out to me because he really went the extra mile to make my experience a pleasurable one. I was shopping with my two young sons (* & *) for new shoes for them. Any parent knows shopping alone with two kids can be stressful. Jay welcomed us with a smile and offered help immediately . He even talked to my son enough to find out that his birthday was this weekend, even mentioning his own son that’s around the same age. He was very consistent with helping us find the style and sizes we wanted for both boys. He calmed my anxiety tremendously by offering to hold our things by the register (less things to worry about, could focus on shopping, no heavy bags). Upon leaving he remembered and wished my son a happy birthday. Jay has represented foot action extremely well and clearly enjoys working for the company. Thank you for employing such a wonderful young man!
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Customer service issue
Reported by GetHuman-kayjacli
Aug 10th, 2018 - a yr ago
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Seen by 3 customers so far
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GetHuman-kayjacli started working on this issue
Aug 10th, 2018 2:32am