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The issue in GetHuman2230359's own words
I’m sending this email of complaint, I booked a return flight from Belfast to Cardiff last Saturday *th from Belfast city airport and was due to return flight home on Tuesday **th, as I was unable to make my return flight home and was on the phone to customer service looking to change my flight for the next day and paying the** pound fee to change over i was let down by the staff member who was dealing with my enquiry , during my phone conversation I was giving no help wat so ever and I repeatedly asked could I speak to the supervisor which I was giving the reply of the supervisor is not in at the minute, which I find it hard to believe that a supervisor was not working, I then asked coud a speak with the manager or the highest member of staff available as I need to get my flight changed and time was running out as i read online that I had up until * hours before flight and I new that I would never make it from Swansea to Cardiff in time, ur member of staff was told by myself that I would be reporting it to watch dog and making my complaint b taking serious as I’m a regular flyer to Cardiff with the airline and if she was to put the phone down that all calls are recorded and it would not be hard to find out who the staff member was who let me down and the airline. As I predicted she did exactly that and line and call was ended. Due to this I had to wait in Swansea and book another night in hotel and wait to ** o’clock the same night so I could book a new flight for the next morning at the expense of a further ** pound and not the ** pound fee for changing flight. So my return flight which was £*** pounds has now been £****£** , wen travelling to Cardiff I brought a case which I was able to bring on board and place it above the seat on plane as hand luggage which I have always done in each flight Iv got, the member of staff at the Cardiff airport was so cheeky and was trying to get another ** pound for my bag to go on the plane, her customer service needs a lot of change as I found her roud and I said to the other girl that I would be reporting the incident, as I did not have any cash to pay for my luggage to go on the plane i asked her could i leave it with her and ring my friend to collect it as flight time was near, once again I got no help just a cheeky women who basically would have not aloud me to go on flight if I had of replied to her, I had to ring my friend and hope he got on time to take my luggage for myself to get on flight and home to my family hospital appointment, which I did by a couple of minutes or i would have lost a flight for the second time in a day due to ur lack of customer service with passengers and more money lost, now I have to try save money up to go back to Cardiff to retreave my luggage and belongings of my clothes that I need and can’t do with out, as ur staf member said that I need to pay more for my luggage I’m either going to have to pay for a friend to travel with me and bring Haf of my belongings home with myself bringing the other haf home or pay for a dear flight, either way I am in no position financially to b paying for more flights and in no position to be doing without my clothes and due to the customer service and care of flyb yas have left me traumatised over all this and without any clothes, personally I will be taking this incident further if nothing can be sorted in compensation with flights to retreave my belongings, I hope something can be sorted out asap and I can put this bad experience out of my head and continue to use flyb, thanks and hope to here back asap
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