Florida Power & Light Customer Service Issues

I need to update the account number in Labelle from the current resident to myself before the disconnection. I recently purchased the house and need access to start cleaning and painting before moving in. I have been a customer with LCEC in Cape Coral for 31 years and was with FL Power in Ft. Myers before that. I can provide a letter from LCEC if necessary. Please contact me to assist in setting up the new account.

I have a time-sensitive question. I am interested in purchasing a property near the substation being constructed at [redacted] 98th Ave, Vero Beach, FL [redacted]. I would like to know the potential impact of this substation on nearby residential areas. Specifically, will there be overhead power lines, what direction will they run, how tall will the power equipment be, will the substation be hidden from 98th Ave by trees or barriers, and will it be connected to the proposed solar plant with visible connections from nearby residences? Are there any artist renderings or other information available online? I am eager for a prompt response, as I have a pending contract and need to know if I should cancel it. Thank you, Robert.

I need to update the service location to [redacted] Elkcam Blvd, Port Charlotte, FL [redacted]. The service relocation by FPL was supposed to happen on July 2nd for my existing service at home, but it got delayed. Even after trying to reschedule with Empire Electric for the past 10 days, the earliest they can do is August 11th. This delay has caused a setback in my house addition project, with sub-contractors waiting on this service to proceed. I urge for the service to be scheduled sooner to avoid further delays.

I received an email with the following information regarding starting a service for Joel Cucco at a different address than mine. It seems like this email was sent to me in error. --- Subject: Start Service Confirmation Dear Joel Cucco, Your service order has been successfully submitted. We have confirmed that power is available at the property. If you arrive and do not have power, please ensure the breakers are switched on. --- Account Information: Start Service Date: September 15, [redacted] Service Address: [redacted] Biscayne Blvd Apt [redacted] Miami, FL [redacted] Mailing Address: Same as Service address Account Number: [redacted] Charges to Start Service: Service Charge: $12 (Due with the first bill) Total Balance: $0 ---

Received a survey from FP&L at 3:07 AM via text on my cell phone. Sending messages in the middle of the night is not ideal, as most people have their phones nearby for emergencies and it can be disruptive to receive notifications at that hour. Texting at such a late time made me think it was an emergency, causing unnecessary interruption to my sleep. It would be considerate to avoid sending messages during late hours, especially for surveys.

I require assistance in restoring power to a mobile home after completing all of the required fixes for FPL. They now request a licensed electrician contractor to inspect the work, a step not previously mentioned, leaving me financially strained with five children homeschooling. They currently depend on a generator that frequently fails, disrupting the children's education. We reached out to the Brevard County commissioner's office, who promised to assist due to the children, but contacting them has been challenging. I urge for urgent help as the situation is dire with dwindling resources and no means to even afford generator fuel. I am reaching out on behalf of William L., who is overwhelmed and unable to address the issue during business hours. Please contact me, Lisa L. Bradshaw, promptly.

I am seeking assistance with getting trees trimmed near the power lines in my backyard. Despite multiple visits from agents stating the wires are fine, a recent incident involving a tree falling in my neighbor's yard has prompted me to address the issue. Both my neighbor and I have contacted FPL to request trimming, but despite being told we are on the list, no action has been taken in the 17 years I have resided here. The trees have caused power outages for the 13 houses connected to these lines, with FPL attributing the outages to the trees. I have photos available for reference if needed. Please provide an email address where I can send the attachments. Thank you, Jill D. [redacted] Bath St. Deltona, FL [redacted].

Hello, I am reaching out regarding my account #15[redacted]0. The condo linked to this account was sold on 9/15/[redacted] to Ken Bane. I am requesting to be charged for services until that date and receive a final bill for payment through FPL Automatic Bill Pay on Oct. 10. I have been attempting to contact someone since 9/14/[redacted] but have had no luck. Please reach me by calling my landline at [redacted], sending an email to [redacted], or providing a phone number for me to call and speak with a representative. I need to know the status of the account and what steps are needed to transfer the account and billing address to Ken Bane. Thank you for your assistance. Sincerely, Bruce & Barbara Bachman

I have been a customer for over 15 years and only in Florida for 3 months a year. I have never paid more than $30 a month while away as the only service being used was for air conditioning. When I started receiving bills of 3 and 4 times more than usual, I called in August. I believed that either the meter was faulty or that someone was tapping into my electricity. I was told something about the budget program I had been on and how that was an average!! I could not and still do not understand this as bills were never as high even when I was in occupancy, but decided to go off the program. I am now being charged more than anyone I know for a 2-bedroom apartment using only air conditioning. Could you please explain what I am now being charged for money I had saved in the past under the budget program? It is an outrage and something is definitely wrong. RSVP. - Ellen H. - [redacted] D Via Flora, Delray Beach, [redacted].

I am looking to speak with a representative regarding budget planning, the on-call program, and senior discounts. I have tried various phone numbers to connect with a live person to discuss these matters, but to no avail. The phone menu leads me in circles and ends with a generic message before disconnecting. This unprofessional practice is frustrating after days of attempting to get in touch. As a resident of Yorktown, Virginia, and a homeowner in Palm Coast, I can be reached at [redacted]. I believe addressing my few questions would only take a few minutes of your time. I look forward to a prompt response.

Around 45 minutes ago, I wrote out my concerns after briefly speaking with a representative from FPL, and sent it to you. I received a message stating that a code was being sent to me while I was on a landline phone. I quickly retrieved my cell phone from another room in the house to receive the code "[redacted]." Despite being told there was a 4-minute hold where I did not respond, which is inaccurate, I attempted to call back on both my landline and cell phone multiple times to no avail, encountering beeps and busy signals each time. There seems to be an issue with your system that needs to be addressed. I provided my Virginia landline number ([redacted])-[redacted] and my cell phone number ([redacted])-[redacted] for your convenience. Please, just get in touch with me.

I have tried multiple times to reach FPL regarding a tree trimming issue at my property. ABC Tree Company, contracted by FPL, trespassed on my property, damaging my new driveway and lawn while trimming a neighbor's trees without permission. Despite contacting FPL and ABC Tree Company numerous times, I have not received any callbacks. ABC attempted to patch the driveway but made it worse. I have pictures of the initial damage and the poor repair attempts. I am requesting a callback from someone in authority to resolve this situation promptly. I may need to seek legal assistance to restore my damaged property. Thank you.

Good afternoon, I am facing two issues, one with FP&L directly and the other indirectly through Asplundh's job contracted by FP&L in my gated neighborhood. The first issue relates to an old telephone pole behind my townhouse causing safety concerns during storms, with the need for removal. Despite previous attempts to address this, no action has been taken. The second issue involves Asplundh's workers damaging my property during a tree removal, impacting my paver bricks and causing damage to my neighbor's roof tiles. I have reached out to an engineer regarding the pole issue, but no progress has been made. FP&L's plans for new poles prompted me to seek removal of the old pole to ensure safety. I have documentation of the damage caused by Asplundh and seek resolution for both matters promptly due to safety concerns during hurricane season. Thank you for your attention to these urgent matters. Regards, Lois Layman

During the initial shutdown at the beginning of the pandemic, I lost my job. Following that, due to a family issue with my children's mother being arrested, we had to leave our house and stay with my mother. Currently, I am still unemployed and covering bills for a place I no longer reside in. I am seeking to cancel the service to focus on arranging payment plans for the outstanding bill. I am considering canceling my account, but I am unsure if she is capable of opening her own account. Any assistance would be appreciated.

To Whom It May Concern, I am writing to address a billing issue with my two FPL accounts #[redacted] and [redacted]. I typically make my monthly payments online around the 1st of each month. However, during this month's payment, I mistakenly used an old checking account that had been compromised and closed, instead of the new one. Despite my efforts to contact FPL, I was unable to reach anyone for assistance. To my surprise, I received an email notifying me of a $40 charge for non-payment, which was concerning and frustrating. I am requesting an immediate credit of $40 towards next month's bill due to this error. I have since ensured that my payment details are updated to the correct checking account. Your prompt attention to this matter would be greatly appreciated. If further clarification is needed, please feel free to reach out to me at [redacted] or [redacted]. Sincerely, Ronald E Pettit

I reside at [redacted] Bal Cross Drive in Bal Harbour, [redacted], where I have lived for 28 years. Recently, I updated all the electrical wiring inside and outside my house. Now, FPL is requesting that I replace all the outside wiring at my expense. Several electric companies have estimated the cost to be between $15,[redacted] to $30,[redacted]. The new wiring would need to pass through not only my property but also two other private lots to reach the transformer. It seems unjust for me to bear the cost of crossing two other properties. I believe FPL should consider placing a transformer between two adjacent properties or installing a transformer on each property. As retirees living on a fixed income, my husband and I cannot afford this significant expense. The account is under my wife's name: Raquel Sragowicz. We kindly request FPL's assistance or cooperation in resolving this matter promptly. Thank you.

I am attempting to have the power turned on in our apartment. We are experiencing difficulties as the keys will not be provided until we can show proof that the power is in our name. Despite numerous attempts throughout the day, I have not been able to reach anyone over the phone. I also spent hours online trying to set up the service connection. After completing the process, it stated that a $[redacted].00 deposit bill would be sent to my email, and the service would be connected by tomorrow, 10/22. Unfortunately, I have not received any email confirmation until now, causing a dilemma as the apartment management requires confirmation before releasing the keys to move in. This has been a frustrating experience, especially since the website seems to be malfunctioning and the virtual assistant is not providing helpful information beyond payment acceptance. When I tried to set it up under my name instead of my son's, I encountered a [redacted] error code with instructions to contact support, but there is no one available for assistance. I am urgently seeking resolution to this matter. - J. C. from Port Orange, a current customer.

I'm Sharon W. Masters, and my account number is [redacted]. I recently updated my email address to [redacted] to ensure I receive my bills online. However, after contacting customer service to make this change, I later discovered that it wasn't updated correctly. Unfortunately, this led to me not receiving my bills as expected. I only realized there was an issue when I received a warning about my electricity being disconnected due to non-payment.

Subject: Request for Fence Repair Dear FP&L, I hope this message finds you well. I am a resident of [redacted] Hawkes Bluff Ave, Davie, FL, and I am reaching out to address an issue regarding the fence on Sterling Road near the lake boundary. The fence was damaged during the installation of new concrete poles and LED lighting by Florida Power and Light crews in early [redacted]. Due to the damaged fence, there have been instances of public intrusion onto the lake edge for fishing, posing a security risk for us homeowners. Therefore, I kindly request that FP&L assess the situation and restore the fencing to its original condition for the safety of the residents. Thank you for your attention to this matter. Sincerely, Stephen R. [redacted] Hawkes Bluff Ave Davie, FL [redacted] Tel: [redacted]

I recently received a letter from The Graham Group stating that there is a pending refund from when I used Engineering & Construction Services INC at my business in Fort Pierce, Florida around [redacted]. To avoid any potential scam, I would appreciate it if you could review your records and confirm if there is indeed a refund owed to me. For further assistance, please contact me at [redacted]. Thank you.