I used MyCheckFree and somehow made a payment to an old and closed FPL account in my na...

GetHuman3893993's customer service issue with Florida Power & Light from November 2019

Help with my Florida Power & Light issue
The issue in GetHuman3893993's own words
I used MyCheckFree and somehow made a payment to an old and closed FPL account in my name instead of paying it to the new FPL account with my fianc*’s name for our apartment. For some reason FPL accepted $*** to my account that was closed over a year ago and applied it. I need that money to be applied to the correct FPL account before they shut off my electricity tomorrow, and I refuse any other way for this to be solved. I also need the late charges removed from my account for this and the next billing cycle due to this error on FPL’s behalf.

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Florida Power & Light

Customer service issue
Reported by GetHuman3893993
Nov 6th, 2019 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 4353 others
0 customers following this
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Timeline

GetHuman3893993 started working on this issue
Nov 6th, 2019 2:48pm
GetHuman3893993 confirmed the issue is fixed. Hooray!
Nov 7th, 2019 2:57pm