YOUR SYSTEM IS SOOOOOOO AUTOMATED THAT IT'S PREVENTING ME FROM PAYING YOU ! THIS IS CRAZY !!

GetHuman-vbfein's customer service issue with Florida Power & Light from October 2018

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The issue in GetHuman-vbfein's own words
PAY BALANCE ON MY MOM'S BILL WITH A DIRECT ELECTRONIC PAYMENT FROM BANK ACCT.* HER NAME IS LILLIAN SHARE *ACCT * *****-*********** SW *TH CT APT J-*** PEMBROKE OINES, FL ***** ... I'M TRYING TO PAY BALANCE ON MY MOM'S BILL ACCT * *****-******NAME: LILLIAN SHARE**ADDRESS: ***** *TH CT APT J-****PEMBROKES PINES,FL *****.**I AM HER DAUGHTER - BOBBIE FEIN. MOM HAS BEEN IN THE HOSPITAL & THEN REHAB FOR *WKS. I'M TRYING TO PAY THIS FPL BILL NOW B*C SHE'S NOT ABLE TO ACCESS HER MAIL NOW B*C SHE'S NOT HOME TO GET IT. EVERY TIME I CALL FPL I CAN'T GET THROUGH TO A LIVE PERSON TO PAY THIS BILL B*C AUTO VOICE KEEPS ASKING FOR DIGITS FOR MOM'S SOC SECURITY * AND I DON'T HAVE THIS RIGHT NOW. I LIVE IN ILLINOIS - MOM LIVES IN FLORIDA.**VERY VERY VERY FRUSTRATING THAT I'M TRYING TO PAY HER BILL * AND *THERE'S NO WAY NO WAY NO WAY*FOR ME TO GET A LIVE VOICE AT FPL SO I CAN PAY YOU ! THIS IS CRAZY !
I DO NOT TEXT & DO NOT HAVE A SMART PHONE - NOT AVAILABLE TO ME. I NEED TO COMMUNICATE WITH LIVE HUMAN BEING IN ORDER TO PAY YOU !! AUTOMATED VOICE IS ASKING FOR INFO ON MOM THAT I DON'T HAVE RIGHT NOW. SHE LIVES IN FLORIDA & I LIVE IN ILLINOIS. AND WITHOUT GIVING YOUR AUTO VOICE WHAT THEY ASK FOR YOUR SYSTEM SHUTS ME DOWN & I CAN'T GO ANY FURTHER!
TELL ME HOW TO TALK TO A LIVE HUMAN BEING NOT AUTOMATED ONE !!
A VERY VERY LONG TIME - PROB ** YRS OR MORE. MOM ALWAYS PAID HER BILL ON TIME OR BEFORE DUE DATE.
ALREADY ANSWERED THIS ! I AM VERY VERY FRUSTRATED THAT IT IS TAKING SOOOOOO MUCH OF MY VALUABLE TIME JUST TO GIVE YOU MONEY!!
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Florida Power & Light

CUSTOMER SERVICE
Customer service issue
Reported by GetHuman-vbfein
Oct 19th, 2018 - a mon ago
I have an issue with Florida Power & Light too
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Seen by 5 customers so far
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GetHuman-vbfein started working on this issue
Oct 19th 8:51pm