My bill went up $**. My previous Bill's were $***, $***, and $*** it's been that way...

GetHuman1162016's customer service issue with Florida Power & Light from September 2018

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The issue in GetHuman1162016's own words
Get an explanation for high bill ... My bill went up $**. My previous Bill's were $***, $***, and $*** it's been that way for at least one year. I asked for an explanation and got a run around and was treated as if I were stupid. I asked for a supervisor and the rep asked me what for. I told him he didnt need to know why I wanted a supervisor. He then gave me one if his co-workers telling me it was his supervusor. I asked her if she was his supervisor and she said no. I asked her for a supervisor she said she would transfer me to one. The next thing I knew was the line was disconnected. She said her name was Esmeralda.**Is that how u treat your customers?**I want to know why my bill spiked so much? Is something wrong with the meter? Is someone piggy backing on it? Why do your CS people talk as if ub.cr stupid and appear to really not care about issues.
People are not stupid and dont like to b treated as if they are.
I want to have someone in management contact me.
Customer fir ** years
I have an issue with Florida Power & Light too
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Florida Power & Light

FPL
Customer service issue
Reported by GetHuman1162016
Sep 18th, 2018 - 6 mons ago
I have an issue with Florida Power & Light too
Not resolved
Seen by 4 customers so far
Similar issue to 749 others
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Timeline
GetHuman1162016 started working on this issue
Sep 18th, 2018 7:20pm
GetHuman1162016 shared this issue with friends on Facebook
Sep 18th, 2018 7:26pm