FlixBus Customer Service Issues

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I encountered a distressing situation involving Bus Driver Dan Mccready. I sought help for my 87-year-old disabled mother, Thelma F., to board the bus. When I explained my mother's condition due to cancer and neuropathy, Mr. Mccready was insensitive and asked unnecessary questions about her disabilities. Despite checking us in, he made us endure a long wait and humiliated my mother inquiring about her disability in public. His behavior was unacceptable and even threatened to involve the police when I expressed my frustration. The entire experience was degrading for both my mother and her cousin, who were taking the bus for the first time. It is evident that Mr. Mccready lacks the necessary compassion and professionalism to work in a customer-facing role.

I purchased a bus ticket for a round trip from Spokane, WA to Tacoma, WA. Departure is on March 28, [redacted], and return was planned for April 5, [redacted]. However, my FlixBus app only displays the ticket from Spokane to Tacoma. On previous trips, both tickets were visible in the app. I am worried about my return journey on April 5th. Will the Tacoma to Spokane ticket eventually appear in the app as well?

Subject: Flixbus Connection N90 Experience Feedback Hello, I want to share my recent journey experience with Flixbus, booking reference #[redacted], departing from Paris Bercy Seine to Darmstadt on 05-03-[redacted] at 22:55. My name is Peter Alfred, and I traveled with ANTHONY VINCENT SAMIRADJ. Upon reaching Frankfurt HBF on 06-03-[redacted] at 08:15 am, the driver, named Babm Selum, asked me to transfer to bus N116, leaving me stranded as the only passenger headed to Darmstadt. Despite having a Paris to Darmstadt ticket, the N116 driver initially refused me, causing unnecessary stress. Thanks to Mr. Steven at the Frankfurt HBF office, the issue was resolved. After finally boarding N116 at 08:45 am, I arrived in Darmstadt at 09:35 am, significantly delayed from my intended schedule. This unexpected disruption has been a first for me as a frequent traveler between Darmstadt and Paris Bercy Seine. I hope you can address this incident to ensure a smoother journey for passengers in the future. Warm regards, Alfred

Hello! I was supposed to take a FlixBus from Vienna to Budapest on April 1st, but due to the recent border closure between Russia and Austria, I won't be able to make the trip. I'm hoping to get a cash refund instead of a voucher since I'm unsure about my travel plans for the next year. I'm willing to pay a fee if needed, but I really need the refund in cash. I understand the situation is out of our control. Many airlines and hotels are providing refunds, so I'm hoping for the same. My booking number is [redacted], and my friend's booking number is [redacted]. Thank you for your understanding.

Dear Flixbus Team, I was excitedly anticipating my trip to Ljubljana on 12th April [redacted]. However, various factors have affected our travel plans. Italy has extended its ban on non-EU residents until April 17th, and Australia has implemented a travel ban for its citizens from March 26th onwards. Due to these restrictions and the uncertainty of future travel possibilities, we regretfully need to cancel our trip. As FlixBus services are not available in Australia, we kindly request a full refund instead of a voucher or credit note. If a refund is not possible, please provide us with an invoice stating this. Our booking number is [redacted]. Thank you, Phil Nicholls

I'm encountering issues with receiving a refund instead of a voucher from a previous booking. It's been over 2 months, and the refund hasn't processed. I'm in urgent need to book a trip for a family emergency, but the voucher provided isn't working. I am facing financial hardships and being homeless makes every dollar important. The delay in receiving the refund of $35 has impacted my ability to cover trip expenses and essential medication costs this month. I urgently need a solution to secure a spot on this full trip. Kindly assist me promptly. Email me at [redacted]

Hello, I am very frustrated with Flixbus! Initially, I was informed on 17.06 that my trip to Heidelberg on 26.06 at 07:55 am cannot take place, without any reason given. They only offered me the option to change my booking or receive a voucher, which I was not happy with. I wanted a refund instead of a voucher. I have now converted my trip on 26.06 into a voucher to book a trip on 25.06 (Nr. [redacted]). The trip has been confirmed, but I had to pay an additional 7.50€, which is frustrating since Flixbus canceled the trip, not me. Moreover, I noticed that the return trip on 28.06 at 16:40 (Nr. [redacted]) is no longer in my account under Tickets. It seems that this trip has also been canceled without my consent! Now, I am missing the return trip and have only received a voucher of 14.31€, which is less than what I paid for the return trip. Overall, I have paid 40.23€ and am left with only one trip for 21.99€ on Thursday. Where is the trip and ticket for Sunday at 16:40? I want my money back! This has been a frustrating experience, and I hope a solution can be found. I have been on hold for 1h 21min trying to resolve this issue. No progress! Disappointed regards, N. H.

Je souhaite exprimer mon refus concernant le bon que vous m'avez proposé. Après consultation d'un avocat de "60 millions de consommateurs", il est apparu que le bon de réduction devrait couvrir une période de 18 mois, contrairement à ce que vous proposez. De plus, en cas de non-utilisation du bon à l'issue de cette période, vous êtes tenu de rembourser les paiements effectués, ce que vous ne mentionnez pas dans votre offre. Je demande donc une attestation écrite justifiant votre annulation liée au covid-19, ce qui ne semble pas justifié puisque d'autres liaisons sont maintenues. Merci de procéder au remboursement sur ma carte bancaire aussi rapidement que le débit a été effectué. Mon numéro de commande est [redacted].

Je reviens vers vous concernant le bon que vous m'avez proposé et que je refuse. J'ai consulté un avocat de "60 Millions de Consommateurs" qui m'a informé que votre bon de réduction devrait couvrir 18 mois, contrairement à ce que vous proposez. De plus, en cas de non-utilisation après ces 18 mois, vous êtes tenus de rembourser, ce que vous ne mentionnez pas. Je demande donc une attestation écrite justifiant votre annulation liée au COVID-19, ce qui semble injustifié puisque d'autres trajets sont toujours assurés. Sauf si vous pouvez prouver par écrit que Rochefort est une zone à risque et confinée. J'aimerais que vous recréditiez ma carte comme demandé.

I made a mistake when entering my email address while buying my ticket from Flixbus. Unfortunately, I never received a confirmation email or a ticket number. I closed the browser without realizing the error. Now, I am struggling to figure out how to send the ticket to the correct email address. The trip is scheduled in just two days, and I am feeling quite desperate. I have been unable to reach the phone lines because they require a ticket number, which is the very information I am trying to obtain.

Hello, I missed the email regarding the bus change from #[redacted] to #[redacted] as I had no internet access at the time. After waiting for 30 minutes with two other passengers also unaware of the change, we were informed by a driver from another bus about the situation. Unfortunately, I missed the bus due to the change and had to purchase a more expensive ticket for the next available bus departing at 19:30 instead of the original 16:15 bus. As a frequent FlixBus user, I would like to inquire about the possibility of receiving a refund or a future travel voucher due to the circumstances.

I sent this email to FlixBus at [redacted] this afternoon. We are already feeling distressed. I require an urgent resolution; otherwise, I will need to take action due to the unresponsive service. Dear support, Today, I had 2 tickets to travel from Bolzano to Bari, Italy at 19:00 CEST (#[redacted] #[redacted]). I arrived at the provided address (Bozen (Bolzano), Via Josef Mayr Nusser (Fronte Croce Rossa Italiana), [redacted] Bozen (Bolzano)) that I found on the tickets 30 minutes ago, but your bus has not arrived yet. My elderly aunt and young brother have been waiting there for almost 2 hours, but they have not seen any of your buses at that location. Marino Bus has come and picked up their passengers on time, but Flixbus has not arrived yet. They are still waiting for your bus at the address you provided, and this trip is very urgent for them. So, please let me know what steps I can take now. If there are any issues today, kindly reschedule my travel for tomorrow because this is of utmost importance for us. Please review my tickets and provide a response by early tomorrow morning.

I was in Amsterdam this past Sunday, 25th of July, at 10:40 PM. I was supposed to board the Blablabus, but accidentally handed over my grey backpack with all my belongings to the person handling luggage for Flixbus. This incident took place at Sloterdijk Amsterdam, where the bus destined for Paris was also headed. Despite it not being my intended Blablabus, I took a cigarette break, and at 10:50 PM, the Flixbus started to depart without me. I chased it down and managed to stop it. The individual who mistakenly took my backpack checked my reservation and realized it was the wrong bus. The Flixbus was full, and they advised me to return to where I initially was. However, they refused to open the luggage compartment to verify if my backpack was there. The bus driver and the person handling luggage seemed to be of German or Dutch descent. The Flixbus route was from Amsterdam to Paris on Sunday, the 25th of July, at 10:50 PM. I have reached out to the company regarding this issue as my backpack was onboard the Flixbus unintentionally, and I am seeking assistance in retrieving my belongings, which include clothes, perfume, glasses, shoes, souvenirs, and various other items.

Dear team, I wanted to address an issue with the seat reservation I made two months in advance for our upcoming trip. Another passenger took our seats, and we were reseated under different numbers initially, which was acceptable. The problem arose when our seat reservation was removed again without alternative seats being assigned. Instead, we were reimbursed 20kn for two seats in the form of vouchers. I am puzzled as to how I could lose the right to my initially reserved seats after purchasing tickets and reserving seats first. Despite available seats for reservation on our route, our seats were taken away without the option to book new seats without canceling our booking. Could you clarify why our seats were removed instead of being relocated, as in the initial incident? Also, why was the reimbursement in voucher form when the change was beyond our control? Ultimately, I inquire whether it is possible to regain seat reservations without canceling the tickets. I anticipate a prompt response. Thank you.

Hello, I purchased a bus ticket from Budapest to Frankfurt for July 25, [redacted], on July 23. My card was charged but I didn't receive a confirmation. I tried calling customer service on the 24th but only got an automated message. I emailed them explaining my situation and asked for a call back. No response came until July 30 at 03:15 AM, which was too late. Concerned about missing my flight on the 26th, I had to buy an expensive plane ticket from Budapest to Frankfurt. After contacting customer service for a refund, they apologized for sending the booking confirmation to the wrong email and resent it on July 30. They are now asking for proof that I didn't take the bus, even though I provided my flight boarding pass. They have stopped responding to my emails and calls.

I am experiencing payment issues when trying to make a reservation on Flixbus (error code AD04). Despite having used Flixbus regularly in the past without any problems, I am now facing issues with every payment method I try, including different credit cards, Google Pay, and Paypal. After contacting Flixbus and my credit card companies, it seems that the payment is being rejected by Flixbus after it initially goes through. Flixbus claims it is not an issue on their end and offers no solution. I have researched online and found others facing the same error with no fix. It's frustrating as I am unable to proceed with booking my trip. If anyone has encountered this error before, I would appreciate any advice on how to resolve it.

Subject: Complaint Regarding Flixbus Driver I would like to express my dissatisfaction with the driver during my recent Flixbus trip. My identification card expired on July 22, [redacted], but it is still valid according to a new law in the Republic of Croatia related to this matter. Due to the ongoing pandemic, it has been decided that all expired IDs during this time are valid until the end of the pandemic and 30 days thereafter. Both Austrian and Slovenian authorities have been informed about this to allow citizens to travel and renew their IDs. I had a negative encounter with the driver who was sitting at the front, as he displayed an arrogant attitude and refused me entry (despite being aware of the decision) claiming that Slovenians do not care and he is unwilling to turn the bus around as he believes I won't be allowed entry there. Fortunately, I was eventually able to cross the border with my valid passport on Saturday without any issues - even though the driver's warnings proved unnecessary. I have received a message from Flixbus seeking more details, and they mentioned they will carefully review the case. Hopefully, a resolution is near. I'm also lamenting the loss of my jacket left on the bus, a casualty of fatigue and an uncomfortable journey.

Sehr geehrte Damen und Herren, Ich möchte eine Beschwerde über den Fahrer einreichen. Mein Personalausweis ist am 22.07.[redacted] abgelaufen, obwohl er laut einem neuen Gesetz in Kroatien noch gültig ist. Aufgrund der Pandemie wurde beschlossen, dass abgelaufene Ausweise während der Pandemie und 30 Tage danach gültig sind. Die Behörden in Österreich und Slowenien wurden informiert, damit Bürger mit abgelaufenen Ausweisen einreisen können, um einen neuen Ausweis zu beantragen. Die Beschwerde richtet sich an den Fahrer, der mir mit einem respektlosen Ton mitteilte, dass er mich nicht mitfahren lassen würde (obwohl er von der Regelung weiß), da es den Slowenen angeblich egal sei und er keine Lust habe, den Bus umzukehren. Gerne sende ich Ihnen die Email des Generalkonsulats Stuttgart zu. Ich werde auch mit der Firma Slabonija d.o.o. in Kroatien Kontakt aufnehmen. Glücklicherweise habe ich meinen Reisepass nach einem Gespräch mit dem Konsulat erhalten und kann ihn am Freitag abholen. Daher bitte ich um Stornierung und Rückerstattung des Tickets, da ich nun ein neues Ticket für Samstag buchen muss und vermutlich bis dahin keine Antwort auf meine Email erhalten werde.

I purchased a bus ticket from Palm Springs, California to Las Vegas, Nevada, but mistakenly thought there were two different departure times from the same bus stop due to the app's layout. I was unaware the departure time is at 4:35 am. I am new to using Flixbus and got lost this morning trying to find the stop. I would appreciate a refund so I can buy a ticket for a later date. I attempted to edit the booking online without success. This is urgent as I am relocating to Las Vegas and currently without housing. Please contact me at [redacted] at your earliest convenience to assist me with this matter. Thank you.