FlixBus Customer Service Issues

Hello. I traveled to Kolding as scheduled to board my Flixbus at 1:20. However, I received a text message from Flixbus informing me of a 90-[redacted] minute delay, so I went to have a meal. Surprisingly, when I checked the app later, it showed the bus was on time and had left without me, leaving me stranded in Kolding. I am requesting a complimentary booking, preferably for the next available bus from Kolding to Frankfurt. Thank you. Warm regards, Benjamin

I booked seats 1C and 1D for a trip from Las Vegas to Los Angeles on December 13, [redacted], at 9:00 am. However, when I boarded the bus, the driver asked me to move and give up my reserved seats for the relief driver. I explained that I paid extra to reserve those seats, but she insisted I move. I felt very frustrated and deceived by this situation. Thank you, Flixbus team. Best regards.

Hello Flixbus, I recently booked a round trip from New York to Virginia, but it seemed to have processed as two one-way trips instead. Today, around 10 am, after waiting for the bus and realizing it was delayed until 11:50, I had to buy another ticket to return to New York. Could you kindly refund me for the extra ticket I had to purchase due to the initial booking error? Thank you in advance for your assistance. References: Ticket n1 & n2: [redacted] Ticket n3: [redacted]

I need to reschedule my bus reservation from Dec 19th to Dec 18th for a trip from Paris to Avignon. I tried to change it on the Flixbus website, but it only allows me to edit personal details, not the reservation itself. Can someone please guide me on how to make this change or provide a French contact number for assistance? I attempted to call the German number provided, but the recorded message was in German, and I couldn't proceed.

Hello FlixBus team, I recently submitted a payment of €[redacted].88 for a group of 6 passengers for a round-trip bus journey from Milan to Interlaken on January 3rd and 6th, [redacted], using the FlixBus app on December 14th, [redacted], at 11:29 pm (Malaysia's time). While I received an SMS confirming the successful payment, I have not received a booking number yet. Can you please provide me with the booking number so we can finalize our travel plans? Thank you.

I booked a trip from Vienna Erdberg to Budapest Népliget bus station and received an email stating that seats 2C and 2D could not be reserved. I need to choose seats in the free seating zone. I'm concerned about the availability of seats for my trip tomorrow. Can anyone provide more information?

Hello, my name is Max Peeler, and I had reserved two train tickets from Vienna to Salzburg for my wife and me. Unfortunately, due to missing our connection in Toronto, we won't be able to catch the train on December 23rd. We were hoping to inquire about the possibility of receiving a credit or switching our tickets to book a train or bus from Munich to Salzburg instead. We are scheduled to arrive in Munich at 4:30 pm on the 23rd, and we are unsure if this change is feasible. I apologize for any inconvenience and appreciate any assistance you can provide. Please let me know if there are any options available. Thank you. My booking reference number is [redacted]. Max Peeler Invoice Number: [redacted]. Jill Geier Invoice Number: [redacted]. Max.

I had booked a trip with my mother and brother from Perugia to Venice from December 31st to January 2nd. Unfortunately, we received news today that my father is hospitalized and will need to stay there for several weeks. This situation requires us to travel immediately to Portugal, which means we won't be able to go to Venice as planned. I was wondering if there is any possibility to get a refund for these trips. I understand it's a lot to request, but any assistance would be greatly appreciated.

Hello, I am experiencing an issue with my booking. Last night, when I purchased bus tickets, I mistakenly input the wrong email address. As a result, I did not receive any confirmation emails. I have saved one ticket confirmation from website #[redacted], but I failed to save the other one. Both orders were paid for using the same debit card ending in [redacted]. I am hoping you can assist me in checking this matter. Could you please look into it promptly since my trip is scheduled for tomorrow? Thank you.

The bus driver made an unexpected stop to take a passenger to a different location, causing a delay for several passengers including me. This detour is making an already long trip even longer. This behavior is unprofessional and goes against the rules that state the bus cannot leave early. I am requesting a refund due to this inconvenience.

Booking number (#[redacted]): Line N2008 from San Francisco to Las Vegas on 12/25/[redacted] at 10:55 pm was unsuccessful. The bus turned back without reaching the destination in Vegas. I am still waiting for the promised email from the company regarding a full refund and reimbursement for the meal provided during the delay. I have not yet received any communication. I kindly request a refund for the trip and the reimbursement as per the driver's assurance. Thank you.

Today's Flexibus service from Seattle to Portland on December 28th experienced a delay of over two hours. The departure time of 9:20 was significantly delayed, leaving around a dozen passengers stranded. Consequently, I was unable to secure a rental car in Portland and missed a crucial meeting. I am requesting compensation for the inconvenience caused. The driver, Lynn, was sincerely apologetic for the delay, even though it was not her fault. Therefore, I am also seeking a financial reimbursement for the impact this delay had on my business. Thank you, George Gilchrist

I recently made a booking for FlixBus tickets from Dortmund to Rotterdam on January 3rd, [redacted]. My reference number is #[redacted]. I am unsure about the transfer in from Amsterdam Sloterdijk on my journey. The details are as follows: TRANSFER IN Amsterdam Sloterdijk ARRIVAL 15:30 DEPARTURE 16:30 Bus connection N93 Direction Munich central bus station Could you please clarify if I need to switch buses for the second leg of my journey? If so, how far is the transfer point from my first bus? Also, I would appreciate details on how to locate the transfer bus. Thank you.

Hello, I bought tickets from London to Prague for myself and my two kids, but I haven't received any confirmation emails. I reached out to the helpline via email but haven't heard back. I am unable to cancel or purchase new tickets due to financial constraints. I need to travel on either January 4th or 5th, and I'm stuck without tickets. Please advise on next steps.

Hello, I am looking for assistance regarding my delayed train that caused me to miss my bus connection to Eindhoven. I am currently at the Flixbus station in Düsseldorf. Can you please provide me with a voucher for the next available bus to Eindhoven? Unfortunately, I don't have cell phone service to contact anyone by phone, so email communication is crucial for me at the moment. My name is Thiago Lucas de Oliveira, and my confirmation number is [redacted]. I am able to provide proof of the train delay if required. Thank you for your prompt attention to this matter.

Dear Sir/Madam, I am writing to raise a concern about a trip we booked from San Diego to Los Angeles on Friday, December 27th at 5:10 pm with reservation number [redacted]. The reservation indicated the bus stop would be at Seaport Village in San Diego at [redacted] W Harbor Dr, [redacted] San Diego, but upon arrival, there was no bus stop: - Two hours before the trip, we visited the address provided and found there was no station there. - The address given led us to a restaurant called "The Cheesecake Factory," where employees confirmed there was no bus stop. - We also checked with the staff at the Embassy Suites by Hilton San Diego, who also confirmed the location was incorrect. After calling Flixbus and being advised to wait at the same location despite no bus stop being there, we discovered that the bus had passed and did not stop at the designated spot. As a result, we had to purchase another bus ticket to reach Los Angeles (reservation number: [redacted]) and we are requesting a refund for this additional trip. We appreciate your prompt attention to this matter. Best regards, Itxaso Aramburu Iriarte

To whom it may concern, I am writing regarding a recent unpleasant experience with FlixBus on December 25, [redacted]. On December 5, [redacted], I booked a trip from Baltimore to [redacted] H St. NW, DC (#[redacted]) departing at 1:35 am. However, I was later informed that my trip was changed to an alternative route (#[redacted]) departing at 12:05 am. Despite arriving early at 1:50 am, the bus did not show up, causing me to wait for over two hours with no updates from the app or notification about the bus's whereabouts. I received an email reminding me of the original trip at 1:35 am which added to my confusion and led me to wait longer at 12:50 am. Not having access to contact information easily and the bus departing earlier than scheduled caused discomfort and frustration. I seek a refund for the ticket and additional compensation for the inconvenience. Thank you, Audrey Lee

I made a reservation for my friend with FlixBus, thinking it was going to Pasadena, Texas. Unfortunately, the bus went past his intended stop, leaving him stranded. I'm unable to afford another ticket due to my fixed income. FlixBus won't refund the fare or allow my friend to get off at Pasadena, near where I live. I now need to find a way to get him from Hobby airport to my house. This has been a frustrating experience, and I won't be using FlixBus in the future.

I am scheduled to catch the 10:15 bus from Bercy Seine to London today. Accompanying me are three young children all under the age of 10. We have been en route since 7 am, however, it is now 9:45 and we're stuck in heavy traffic caused by the strike in Paris. Regrettably, we won't make it to the bus on time. I currently lack the funds to secure another transportation option to return home or purchase new tickets. If the cab drops us off at the station, we will be stranded with no support or resources. Kindly consider changing our tickets for the next available bus to London. We'd rather wait for the next departure than face being stranded without the means for food or lodging. My children are distressed sensing my panic, especially my 9-month-old who won't stop crying. Your assistance in this urgent situation would be greatly appreciated. I eagerly await your prompt response. Sincerely, Chanel

Dear Customer Service, I am writing to request the cancellation of my upcoming trip to Europe due to the concerns surrounding the Wuhan Pneumonia outbreak. My AirChina flight, which was scheduled to transfer me from China to Europe, has been cancelled today. For the safety of myself and others, I have made the decision to cancel my entire trip. I would like to inquire about the process of cancelling my Flixbus tickets and obtaining a refund for the unused tickets. As I do not anticipate traveling to Europe within the next year, a voucher would not be useful for me. Thank you for your assistance. Sincerely, Mona Yeh