FlixBus Customer Service Issues

Hello, I'm Bogdan Artemov, and I need help with a travel problem. I recently got emails saying my trips from Brussels to Amsterdam Sloterdijk were canceled. The trip numbers affected are [redacted], [redacted], and [redacted]. The last email about this was sent at 10:20, just 40 minutes before departure, making it challenging to reach Brussels North in time. I have two questions: 1) Which bus can I use with my ticket? 2) What is the earliest bus available to Amsterdam (any location will do, I just need to get there quickly)? I trust that this issue will be resolved promptly, as I've always had excellent customer service from your company. Looking forward to your response. Thanks, Bogdan Artemov

Dear Customer Service, I am writing in regards to my recent bus journey from Brussels South to London Victoria on the evening of 28.04.19 at 23:30. My booking number was [redacted] under the name Johanna Gruber. The scheduled arrival time in London was 6:50 am, but we arrived at 9:20 am due to difficulties locating Victoria train station. Throughout the journey, the bus was uncomfortably cold. Despite multiple requests from passengers, including myself, to adjust the air conditioning, the driver was unable to do so. I had to change seats twice to escape the cold. Additionally, we had an unnecessary 30-minute break at the border, during which all doors were opened, making it even colder inside. There was a lack of information provided, no refreshments were offered, and the driver seemed disoriented, driving around a parking lot aimlessly. The chaotic journey caused me to miss my train and left me feeling incredibly dissatisfied. I am requesting a refund for my ticket due to the extreme inconvenience and poor service experienced during this trip. Sincerely, Johanna

Dear Flix team, I recently booked two trips with Flix Bus. One was from London to Paris on 29/05 at night. Unfortunately, I have misplaced the email confirmation with my e-ticket details. I can confirm the payment has been debited from my Barclays account for £94.02 (83.16 euros) using my Visa card ending in [redacted]. The booking is for two tickets for Brigitte Fohanno and Patricia Carvalho with an additional luggage under my name. I kindly request a new email with the e-ticket and luggage tag for me and my friend. Thank you for your assistance. Best regards, Brigitte

Dear Flixbus, I attempted to change my ticket from Angers to Paris from June 9 to June 7 but was unsuccessful. Consequently, I canceled the original ticket and purchased a new one. I was surprised that the cancellation only provided a voucher instead of a refund to my debit card. Considering I rebooked with Flixbus, a refund to my debit card seems more appropriate than receiving a voucher. As I will be departing Europe soon and unable to use the voucher, I kindly request a refund of $34.47 USD to be credited to my debit card. The booking details are as follows: - Original booking (June 9): [redacted] Seat 4A - New booking (June 7): [redacted] Seat 4A Thank you for your assistance, Constance K.

My boyfriend accidentally left his computer on the bus and called customer service immediately. Unfortunately, the customer service representative was unhelpful, offering only apologies without any concrete solutions. Now we are left waiting with no clear timeline for the return of the computer. This is concerning as it contains valuable professional and school-related documents. It's disappointing to receive no reassurance about the situation.

Today, my friend was traveling from Poznan to Berlin, scheduled to arrive at 18.25. However, due to a delay at the borders, he arrived at Schonefeld Airport at 20.30, causing him to miss his 20.25 flight. He had to purchase a new flight for the morning, resulting in significant expenses. Flixbus did not provide any information regarding the delay, leaving passengers unaware and causing many to miss their flights. If we had known about the border traffic, we would have booked an earlier bus. It is reasonable to expect Flixbus to monitor road conditions and update passengers accordingly. He is seeking a refund and is willing to provide any necessary details.

I booked 2 tickets for FlixBus N23 on May 17, [redacted], from Dresden to Düsseldorf with Booking ID: [redacted]. Our assigned seats on the invoice were 15C and 1x free seating. However, upon boarding, the bus attendant directed us to seats 15B and C. In Leipzig, another passenger disputed the seating arrangement, causing inconvenience. I did not see any green stickers to indicate reserved seats. It is disconcerting to be asked to relocate during the journey. Please provide clear seat assignments to avoid confusion and ensure a comfortable travel experience.

On May 5, [redacted], I had a bus scheduled from Trieste, Italy to Budapest, Hungary with BOOKING NUMBER: #[redacted]. Unfortunately, upon arrival, I discovered the bus had been rerouted due to a marathon in Trieste, and I was left behind without any notification. After a fellow traveler inquired at the station, I managed to arrange alternative transportation at additional cost while enduring a 12-hour delay. Despite minimal assistance, I boarded a bus at midnight after being asked to pay an extra 18 Euros. I am seeking a refund for this surcharge and believe I deserve compensation for the inconvenience of waiting and missing two meals. Your assistance in resolving this matter would be greatly appreciated. Thank you, T. Ledoux.

Hello, I am extremely dissatisfied with the service I received from you. Firstly, the driver was half an hour late when picking us up at Caesar’s Palace. Then, he continuously got lost during the journey, forcing one of the passengers on the bus to act as a guide. It is now 1:24 pm, and we are still not in Los Angeles. We are stuck in heavy traffic due to the delays, even though we were supposed to arrive at 12:00 pm. My entire schedule has been disrupted, and I am very frustrated and disappointed. This experience has significantly impacted my vacation time and is not amusing in any way. I am eager to hear back from you regarding this terrible situation. I am concerned about having a similar experience on the return trip to Vegas and am hopeful that won’t be the case. I am requesting a refund. Sincerely, Samary R.

Subject: Extremely Disappointed with Flixbus Service I am deeply dissatisfied with my recent experience with Flixbus. On 29.05.[redacted], I was traveling from Stuttgart Vaihingen to München ZOB for an important conference at PwC headquarters in Munich. The lack of advance notification regarding the delay was troubling, especially since I did not have the app to check for updates. The bus was delayed by 1:30 hours, but to my surprise, it arrived 2 hours late, causing me to miss the conference by 30 minutes. My return ticket from Munich to Heilbronn on 30.05.[redacted] became pointless due to missing the initial event. I am disappointed by the lack of organization and communication from Flixbus. I am requesting compensation for both tickets and additional reimbursement for the inconvenience and missed opportunity. I am willing to provide conference details if needed. Booking Details: Stuttgart Vaihingen to München Booking Number: [redacted] Passenger Name: Jaivin Avasia München ZoB to Heilbronn Hbf Booking Number: [redacted] Passenger Name: Jaivin Avasia

Subject: Extremely Dissatisfied with Recent Flixbus Experience Dear Customer Service, I am reaching out to express my extreme disappointment with the service provided by Flixbus. On 29.05.[redacted], I was scheduled to travel from Stuttgart Vaihingen to München ZOB to attend a conference at PwC headquarters in Munich. The lack of communication regarding the delay was concerning, especially since the delay exceeded 1:30 hours. The bus itself was delayed by an additional 30 minutes due to organizational issues with the drivers. This resulted in me missing the conference, which was a significant professional opportunity for me among the top 30 students of my university. I had also booked a return trip from Munich to Heilbronn the next day, which now serves no purpose due to missing the event. I am deeply disappointed in the service and request compensation for both tickets as well as additional for the inconvenience caused. Booking Details: Stuttgart Vaihingen to München Booking Number: [redacted] München ZOB to Heilbronn Hbf Booking Number: [redacted] Thank you for your attention to this matter. Sincerely, I. M.

I noticed that there were many available seats on the red-eye bus, yet passengers were rudely directed to sit close together at the back. The back of the bus became overcrowded and uncomfortable, while the supposedly "reserved" seats remained empty and unused. Interestingly, downstairs the bus was nearly empty. This treatment was completely unacceptable. I experienced terrible customer service from a person named Arnold who was consistently impolite. The passengers on the bus surely share my sentiments.

Hello, I wanted to share my recent experience traveling on bus number N818 from Hamburg to Rotterdam on 10-06. Unfortunately, the bus broke down in Bremen and we were left waiting for a long time without any clear information. Eventually, I discovered my ticket was canceled with no alternative transport provided. The driver mentioned we would need to stay in a hotel and catch a different bus the next day. This unexpected situation has left me feeling frustrated and tired, especially as I am not well and traveling long distances is challenging for me. I usually choose Flixbus for its efficiency, but today's experience has been disappointing. I reached out to the contact number I received from the driver, but the response was unhelpful. Despite having a ticket for the route from Cologne airport to Rotterdam at 13:05, I had to contact them multiple times to arrange a different bus, which led to further delays and inconvenience. I am exhausted and anxious, and all I want is to get home in time to take care of my two-year-old child. Today has been a series of setbacks, and I hope for a resolution soon.

A few months back, I purchased two seats on a Flixbus from Gothenburg (Nils Ericson terminal) to Oslo scheduled for August 3rd at 11:00 am. Recently, I received an email stating our seat reservations were canceled without explanation, and my husband and I must now find available seating on the bus. We were only offered a small voucher for future use, which is not acceptable. I am seeking clarification on why our seats were revoked, requesting the reinstatement of our reserved seats, and seeking assurance that we will indeed have seats on the bus. Can you provide assistance with this matter? Thank you.

I made a reservation for travel from Nykoping Skavsta airport to Monsteras on July 4th, but the airline canceled it and rebooked me for July 5th with a new reference number. As a result, I had to spend [redacted] SEK on a hotel. I have decided to cancel this new booking and make a fresh one from Norrkoping instead. I would appreciate it if the cancellation fees could be waived, considering the circumstances were beyond my control due to the change by Flixbus which caused me financial inconvenience with the unexpected hotel expenses incurred.

Dear Customer, Thank you for contacting us. We are currently reviewing and processing your request. Rest assured, we will respond to you promptly. ---------------------------------------------------------------------------------------------------------- Customer Name: R. Wimmer Booking number: [redacted] Hello, I am trying to reach someone regarding my recent trip from Phoenix to Sacramento on FlixBus. The passengers experienced a three-hour delay due to a tire blowout, causing me to miss my flight and stay overnight in Sacramento. I was also advised to submit my food and drink receipts for reimbursement, as well as request a refund for the trip. This experience has left me unimpressed as a first-time FlixBus passenger. ---------------------------------------------------------------------------------------------------------- For quicker assistance, refer to our FAQ. FlixBus-Customer Service FlixMobility Experience GmbH – Karl-Liebknecht-Straße 33 – [redacted] Berlin – Germany Board of Directors: S. Tontsch, D. Krauss Charlottenburg Local Court, HRB [redacted] B VAT-ID: DE[redacted]39

Hello, I would like to provide details of a recent booking I had from Nice to Pisa. Unfortunately, upon arriving at the supposed station for departure, I discovered that the location had been changed without any prior notification. Despite trying to seek assistance from both the bus driver and Flixbus staff at the new location, no one was able to help me with my situation. After numerous attempts to contact the call center, I was informed of the change in departure location but was unable to catch the bus in time due to transportation issues and delays. As a result, I had to rent a car at considerable expense to reach my important dinner meeting in Pisa on time. This unexpected and costly turn of events was very disappointing. I am not the only one who faced this problem, as there were other passengers in a similar situation. I am concerned about the lack of communication and assistance provided in such circumstances and would appreciate clarity on how such issues are resolved by the company. Thank you, Jiranan J.

Hello, I used the booking number provided to book a FlixBus trip from Eindhoven to Aachen on July 14. Despite the scheduled arrival and departure times at Eindhoven Station, the bus never showed up. I waited until 7:15 pm but had no luck. Attempts to contact customer service only resulted in being redirected to German-speaking agents. The lack of updates on the bus location through the app or website added to the confusion. I had to purchase another ticket, making the FlixBus trip unexpectedly expensive compared to a DB train. This caused a significant delay in reaching Aachen. I have included the PDF of my tickets for reference. I hope this situation can be resolved promptly. Thank you. Best regards, V. Agrawal

Hello, Last Sunday, I took a FlixBus from Rome to Siena and encountered some issues during my journey. The bus broke down shortly after departure, and we had to wait for about 3.5 hours for repairs before continuing our trip, which caused significant delays. Instead of arriving at 8:34 PM, I reached Siena around midnight and faced challenges finding transportation at that late hour, resulting in me staying out all night. I am disappointed with the service provided and request compensation for the inconvenience experienced. I would appreciate a refund or a voucher for future bookings as per the passenger rights policy for delays exceeding [redacted] minutes. I hope for a prompt response regarding this matter. Booking Reference: [redacted] Name: V. Kumar

Booking reference [redacted] for Bus [redacted] from Malpensa Terminal 1 to Turin Vittorio on September 6th at 10:51 was canceled, and rebooked to ref [redacted] departing from Malpensa Terminal 2 at 10:55 and dropping off at Turin Stura at 12:34. Despite the revised journey, my Panorama seats 1C and 1D were not honored, and I was told they are now free seats. I previously paid for and confirmed these seats for the original departure from Terminal 1. I am disappointed that the seats I reserved are no longer available when it's the same bus with a slightly adjusted schedule. I've tried to address this issue through the website but received unhelpful responses. Furthermore, reaching out to Flixbus via the provided telephone number was challenging as I couldn't get through to an English-speaking representative despite multiple international calls. The communication barrier led me to make a new booking, where I paid for the Panorama seats. I urge for reassurance or a refund for the pre-booked seats. I hope for better customer service and resolution to these concerns.