On January **th, me and my boyfriend Dylan Roots were on the *am flixbus from Los Angel...

GetHuman1972470's customer service issue with FlixBus from January 2019

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The issue in GetHuman1972470's own words
On January **th, me and my boyfriend Dylan Roots were on the *am flixbus from Los Angeles to Sacramento. As we were about to leave Los Angeles the driver had made a statement of what he expected from everyone on the bus. He asked if everyone would put their phones on silent and not have conversations that everyone’s ears can hear otherwise he would cut the power for everyone to charge any of our devices. A few hours passed by and my boyfriend woke from his nap and tried charging his phone and the power was cut. He woke me up and let me know his phone was dead and that we would need to contact the person who was picking us up when we met our destination. So I told him wait until the next stop and I’ll tell the driver our situation, maybe he will understand and turn it back on. Half an hour went by and we were at the next stop. I then asked the bus driver if he would be able to turn the power back on, explaining that my boyfriends phone needed to be charged due to the fact he was the only one with the contact info to the person picking us up and he simply told me “no, you need to go have a seat.” I then asked how he expected us to get picked up , then told me it wasn’t his problem because he told us he would cut the power if he heard the phones going off. My boyfriend called me back and said there is nothing you can say to make him turn it on. As I sat back down people were also addressing that they had the same concerns so I called flixbus customer service and they needed my booking number which I wasn’t able to give at the time because it was on my boyfriends phone as well, so another person on the bus got on the phone and told them what had happened and they said they would take care of it by calling him and having him turn the power back on. Some time went by and the power was still off as were getting closer to our destination. At this point I was stressed and frustrated because I had no idea who was now going to pick us up as well as us choosing this bus due to the fact we have guaranteed power to charge our devices and WiFi. So I call the customer service again and they tell me that they are handling it but there is no way of telling that the driver will answer and turn on the power. At that point I had given up. I had the stress of my phone also being close to dying as well as having to make multiple calls the rest of the way home just so I can find a way to get picked up. Not only would I very much appreciate a refund but I hope you are able to take this up with the driver. Just like my boyfriend and I not having involvement as to why the power got shut off, there were many others that had to deal with the stress as well as not receiving what we are paying for. I’ll be waiting for a response. Thank you for your time. *-Marina**Any additional info needed will be posted below. **Booking number: ***********Route: Los Angeles to Sacramento*Names: Marina Castro & Dylan’s Roots
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FlixBus

Customer service issue
Reported by GetHuman1972470
Jan 15th, 2019 - a mon ago
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GetHuman1972470 started working on this issue
Jan 15th 10:28pm