*********** FlexiBus**I was told by your colleague on the phone that it was not a windo...

GetHuman-shaparak's customer service issue with FlixBus from August 2018

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*********** FlexiBus**I was told by your colleague on the phone that it was not a window seat. **She said the only way I could get a window seat was to:**Cancel my initial booking - I did*Pay a penalty fee of Euro * - Completely unnecessary in this case but I did*Re-book - ***********Pay for a Window seat*You can imagine the inconvenience and time*money spent on the above, totally unnecessary.**Extremely disappointing with misleading info and lack of flexibility regarding the booking of a seat afterwards i.e. after a journey has already been booked!!**Now, I have an additional suitcase i.e. * suitcases together. How do I now pay the Euro * extra for the second suitcase so that I don't end up having issues when boarding the bus today? **Kind regards,**Shaparak Shaghafi
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Customer service issue
Reported by GetHuman-shaparak
Aug 24th, 2018 - 4 mons ago
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GetHuman-shaparak started working on this issue
Aug 24th 9:05am
GetHuman-shaparak indicated the issue is not fixed yet.
Aug 24th 11:04am