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FlixBus Customer Service

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Use FlixBus's Phone Number

FlixBus's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for FlixBus.

Are there any discounts available? Yes, FlixBus offers various discounts to make your journey more affordable. We provide frequent promotional offers and discounts throughout... Read more

What is the baggage allowance? FlixBus permits each passenger to bring one piece of hand luggage on board, which should weigh a maximum of 7kg and fit within dimensions... Read more

What payment methods do you accept? FlixBus accepts various payment methods to ensure convenience for their passengers. The available payment options include credit cards... Read more

What are the boarding requirements? To board a FlixBus, passengers must present a valid ticket either in printed format or on their mobile devices. Additionally, passengers... Read more

What is the FlixBus refund policy? The FlixBus refund policy allows passengers to cancel their bookings and receive a refund under certain conditions. If a cancellation... Read more

Are pets allowed on FlixBus? No, pets are not allowed on FlixBus. This includes both small and large animals, whether they are in a carrier or not. The only exception... Read more

Is there free Wi-Fi on the bus? Yes, FlixBus offers free Wi-Fi on all their buses. Passengers can enjoy unlimited internet access throughout their journey, allowing... Read more

There's more!

Click below to show 3 more questions, answers, and complete guides to common FlixBus customer support problems.

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Recent reasons customers contacted FlixBus:

I lost a drumhead on my bus. It was the bus from Bercy Seine to Amsterdam Sloterdijk. T...

Hello, I have miss type my email address when booking the ticket, what should I do?

I've tried paying with a voucher. The message I've received - the voucher is not valid...

I left my suitcase on the bus, I filled out the form, no email or anything. I need some...

I tried to purchase a ticket for wed ******** but you confirmed me for today ******** f...

I booked a trip from London to Belgium via Lille, but I saw my seat from lille to Belg...

Dear,**We would like to get an invoice for our ticket ************invoice details:*SOLU...

I am in marseille now and i have a ticket for paris tonight. **.** from st.charles to p...

I left my suitcase on the bus

Madame, monsieur,**Nous avons r*serv* le ** septembre **** un trajet Clermont-Fd Paris...

My name is Roxanne market is ***-***-**** my email is r o x w o r x j e w e l r y at gm...

Are ebikes with removable batteries okay to take on the bus...

A person bought a ticket on ******** in the amount of ***.**. It was purchased with a...

The bus left earlier than the time it was supposed to

Ticket says its departure time is *.**. the massage was sent which days departure time...

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Does GetHuman work with FlixBus?

GetHuman does not work with FlixBus's customer support operations, directly or in any other way. GetHuman has no partnership or relation to FlixBus at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check FlixBus's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!