FlixBus Customer Service Issues

I recently traveled on the Flix Bus from Las Vegas to Los Angeles with a stop in Phoenix. The bus was scheduled to arrive in Phoenix at 6 a.m., and depart for L.A. at 9 a.m. Unfortunately, the bus did not arrive until nearly 11 a.m., causing me to miss the connection. Upon calling the company, I was informed that the bus would be 2-3 hours late. I left momentarily for food, and upon my return, approximately an hour later, I was told that the bus had already departed, and I was not checked in. This led me to purchase a Greyhound ticket for the next day. I request reimbursement for my Flix Bus ticket due to the unreliable schedule, multiple check-ins, and the inconvenience of being stranded and having to make alternative arrangements to reach my destination.

I booked three tickets for June 11th (Confirmation #[redacted]) from Trieste to Venice Airport for an international flight. Despite a series of delays and lack of communication from Flixbus, we had to take the train to make our flight to Australia due to the uncertainty of the bus arrival. This situation caused us immense stress, and we believe Flixbus should refund our money for the service we did not receive. I am disappointed and would appreciate guidance on how to process the refund. Thank you, Lucy from Melbourne.

Subject: Unfortunate Experience with FlixBus I am writing to express the awful experience my friends had while travelling back from Essen to Brussels on FlixBus on 18/06/[redacted]. They had no problems on the way to Essen, but on the return, the driver's behavior was unacceptable. He was aggressive, pushed my friend, and even used racial slurs, causing her leg to swell. Other passengers joined in and prevented us from questioning the driver, resulting in a very upsetting situation. The bus driver's refusal to let them board due to having Resident Permits instead of Passports was confusing, especially since other transport companies accept them. This lack of knowledge by FlixBus is concerning. My friend had to forego the trip due to pain, and we incurred extra costs for alternative transportation. We seek answers from FlixBus: 1. Why does FlixBus not accept Resident Permits when other companies do? 2. What actions will be taken against the bus driver for his unacceptable behavior? 3. Does this reflect FlixBus's claimed premium service worldwide? 4. The driver's actions resulted in additional expenses for us. Will FlixBus compensate us for this loss? If FlixBus does not address these concerns, legal action may be pursued. It is crucial to address these issues to maintain FlixBus's reputation.

I lost my bag on a FlixBus 4 months ago and filled out their online form right away. Two weeks later, I was informed that my bag was found and was given the registration number [redacted]. After providing my shipping address and payment, I was told there were logistical issues delaying the return of my bag. It has now been 3 months since I last heard from FlixBus despite my attempts to contact them. I am worried and frustrated as my bag contains important items. I hope FlixBus can assist in resolving this issue promptly. Sincerely, William H. Reference: Vorgang [redacted]0

I recently used Ixbus for the first time on a trip from Los Angeles to Las Vegas. The bus was delayed by 2 hours, causing me to arrive in Las Vegas later than planned. This resulted in me having to reschedule my booking at a higher rate, which I declined. I later booked another bus ride to leave Las Vegas, as it seemed to be the only solution. After booking this alternative ride, the management approved my original reservation. I am now seeking a refund for today's ticket from Las Vegas to Los Angeles at 5:40 pm, as well as a courtesy credit for my next booking with your services.

I experienced a frustrating 6-hour delay during my trip from Brussels to London. The change from a 2 pm departure to 8 pm was unexpected and caused me to miss my connecting coach to Nottingham. Customer Services were unhelpful and unsympathetic. Upon researching, I discovered I am entitled to a refund and 50% compensation, including provisions for food and drinks during delays. The lack of support left me arranging alternate travel, incurring extra costs for an additional bus ticket. I have all necessary details for a resolution.

Dear Flixbus Customer Service, I am writing to inform you about the issues I encountered during my journey on number [redacted] from Munich to Trieste on 25/08/[redacted]. Despite being a frequent traveler with your company, this trip was plagued with problems. The bus departure was delayed until 11 a.m. causing inconvenience for myself and other passengers waiting at platform 8. The lack of communication regarding the delay was frustrating. Additionally, the unscheduled stop in Villach and the uninformative break at an Italian gas station impacted the overall trip. Substandard restroom conditions and the driver's route deviation further added to the disappointment. We arrived in Trieste at 7 p.m., two hours behind schedule, contradicting the app's estimated arrival time of 6.45 p.m. This experience was disappointing and disrupted my plans, prompting me to notify you for feedback. As per your website, I am eligible for a partial refund due to the delay, of which I would like to avail considering the inconvenience caused and the high price of the ticket. Sincerely, Veronica Giachin

I mistakenly purchased a ticket departing from Brussels to Paris on September 11th at 6:40 a.m., when I actually needed a ticket for September 10th at 11:40 p.m. Prior to canceling the incorrect ticket and receiving a credit for a future trip, I bought the correct ticket for the earlier time. Can I apply the credit from the canceled booking towards the one I made shortly after? This would greatly assist me as a student traveling on a tight budget. Thank you for your support.

We had to cancel our bus journey from Frankfurt International to Frankfurt Hahn due to inaccuracies in the Flixbus timetable. Despite arriving in Heidelberg 25 minutes late on Tuesday, September 29th, we couldn't book a return bus for Friday, the 28th, as it was full. This led us to book a bus from Frankfurt International to Frankfurt Hahn for 12:10 today. However, upon realizing the delayed arrival time of 2:15 instead of the scheduled 13:50, we had to cancel our booking. Unfortunately, we are unable to receive a refund, which is disappointing considering the timetable discrepancies created by the bus company. I kindly request a full refund due to the inconvenience caused by the inaccurate journey times provided by the bus company.

I canceled my return trip from Paris to London due to an issue where one of my children's tickets was missing despite paying for five people. After rebooking the return tickets, it appears my original London to Paris tickets were also canceled. The total cost for the round trip was £[redacted] for the outbound journey and £[redacted] for the return. The original booking number is [redacted] for 5 people round trip. Since one child was not included on the return ticket, I had to cancel and purchase new tickets for all five. I received a £[redacted] voucher, which only covers the return costs. I'm now unable to travel to Paris despite spending over £[redacted]. How can I resolve this situation and proceed with my trip?

Good morning, I have installed the app and I am looking to schedule a trip. However, I am unsure how to pay the driver with cash instead of a credit card before finalizing the transaction. My journey will commence from Heidelberg to Frankfurt Central station. Despite not seeing a cash payment option, I proceeded with a sofort überweisung as the only available choice. I want to ensure I am not charged twice and secure the attractive €9.98 round-trip offer. As a first-time app user, I am reaching out for guidance. I attempted to call the provided phone number by adding a 0 prefix as I am residing in Germany, but I only encountered a loud busy signal. I am eager to make a proper booking today. Your assistance is greatly appreciated.

I had an unpleasant experience with Flixbus. The false advertising about the bus stop caused me to miss my trip. The customer service representative was unhelpful and blamed me for not reading the email attachment. When I tried to explain the situation the next day, I missed the bus again due to the stop changing without notice. The customer service representative I called was rude and unhelpful. I feel frustrated and disappointed by this experience. If I do not receive a response from a Flixbus customer support supervisor or manager, I will share my experience on social media. Thank you for your attention to this matter.

On January 14th, my boyfriend, Dylan Roots, and I were on the 7am FlixBus from Los Angeles to Sacramento. Just as we were about to depart, the driver laid down rules, asking passengers to silence their phones and keep conversations quiet. However, a few hours into the journey, when Dylan tried to charge his phone after waking up, the power was switched off. I approached the driver at the next stop to explain the situation, but he refused to help, stating it was not his concern. Other passengers shared similar frustrations, leading me to contact FlixBus customer service for help, which proved challenging without our booking number stored on Dylan's phone. Another helpful passenger assisted in reporting the issue to FlixBus. Despite assurances from customer service, the power remained off, causing stress and uncertainty about our pick-up arrangements at the destination. I hope for a refund and for the matter to be addressed with the driver to prevent such incidents in the future. Thank you. - Marina Booking number: [redacted] Route: Los Angeles to Sacramento Names: Marina Castro & Dylan Roots

I am very disappointed with the service provided. The driver on the bus from Frankfurt to Cologne at 12:40 was extremely rude and unprofessional. The situation became difficult when I showed him my booking for route [redacted], but he continued to speak rudely in German without trying to understand. Another passenger intervened, confirming that the bus should take my route. Despite trying to get clarification or assistance from the driver, he responded aggressively and made me feel uncomfortable. This experience was unacceptable and not what I expected from your company's service.

My name is Yamin, and my booking reference is [redacted]. I had a terrible experience on the bus from Luxembourg to Frankfurt. Despite being assigned seat 2D, I discovered there was no leg rest. I moved to 2A, hoping it would be more comfortable. When another passenger claimed 2A, I explained the situation to the driver but was met with rude behavior and yelling. The driver, who had gray hair and the name John, spoke English fluently but not German. The other driver, in his 45-55s with black hair, was the one who shouted at me. This driver's behavior was unacceptable, and I hope the company addresses it. He not only mistreated me but many others as well. I believe it's crucial for the company to take action against such rude behavior to ensure customer satisfaction.

Today, my travel experience from Amsterdam to Brussels North turned into a nightmare. I was supposed to catch the 8:30 bus but encountered a bus labeled ‘Brussels North’ at 7:55. The driver rushed us all, refusing to take questions or scan tickets. Despite feeling unsettled, I boarded as I couldn’t risk missing my bus. However, at the Utrecht stop, it turned out I was on the wrong bus, leaving me stranded. After purchasing a new ticket and enduring a 7-hour delay, I’m finally en route to my destination. I seek a refund for the added expenses and time wasted. This challenging journey has left me deeply upset, especially since it all started with a simple quest for a waffle.

Hello, my name is T.G. Three days ago, I had an accident in Amsterdam where my wallet was stolen, containing all my personal belongings. I had a ticket booked with FlixBus to go from Amsterdam to Dusseldorf on 25/03/[redacted] at 7:15 AM. Due to the theft of my ID and credit cards, I was unable to use the ticket and the driver did not allow me to board. I went to the police station with a friend, filed a report, and purchased two new tickets for the 11:00 AM bus. FlixBus customer service advised me that I could get a refund for the unused tickets. I have been trying to contact them via telephone without success. I am eagerly awaiting your response in this matter. The booking confirmation for the unused tickets is: [redacted]

Hello, I hope you are well. I made a reservation for a bus from Stuttgart to Berlin with the booking number: [redacted]. The email I received from Flixbus had the wrong location, causing confusion for myself and other passengers. Thankfully, a kind German person helped us find the correct station, but it was a stressful experience. Without their assistance, I would have missed the bus and all my plans in Berlin. Many Flixbus customers, like me, are visitors and travelers unfamiliar with the area, so these mistakes can be problematic. I hope Flixbus addresses this issue to prevent future confusion and missed connections. Thank you in advance, Best regards, Gasser

I had a flight booked from Las Vegas to Reno for 4/13/[redacted], but needed to change it to 4/14/[redacted]. After speaking with customer service, I attempted to cancel online, but faced challenges accessing my booking and correcting my email address on the voucher. Following another call to customer service, my email was updated, but I still encountered problems with the cancellation process. Despite multiple attempts and conversations with different representatives, I was unable to make the change before the departure time. After spending two hours on the phone and online without success, I was informed that the reservation couldn't be altered. I now find myself without a refund and unable to rebook, feeling frustrated by the lack of assistance received.

Hello, I purchased Flixbus tickets which are in good condition and I wish to retain them. After making a reservation for a roundtrip Flixbus journey and receiving the confirmation, I installed the Flixbus app on my phone. However, I am unable to locate the booking details I previously entered. Presently, the Flixbus app only allows me to make new arrangements, indicating that there are no current bookings. My concern is how I can link our existing booking, which I have already made, to the Flixbus app on my phone. I aim to access our booking as the travel date nears to stay informed about any last-minute changes in bus schedules. Thank you, C.