Replace My Lenovo K* Set as it was not repaired by Lenovo Company witTo,**The CEO and A...

GetHuman-ngvsfzd's customer service issue with FlipKart from August 2019

Help with my FlipKart issue
First: share to improve GetHuman-ngvsfzd's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ngvsfzd may need:
Name on the account, Address on the account, Email address on the account, and Order number
The issue in GetHuman-ngvsfzd's own words
Replace My Lenovo K* Set as it was not repaired by Lenovo Company witTo,**The CEO and All Officers Management and Marketing Divisions **Flipkart**Subject – Request For Replace Mobile Set Lenovo K* Note Gold Which was Purchase from Flipkart**Respected Sir,**Kindly refer the followings –**.*Emails send to Flipkart Officers and key persons but got no response - *****@***.com, *****@***.com, grievance.officer@com,* *****@***.com, CEO@flipkart.com, *****@***.com, *****@***.com, *****@***.com, *****@***.com *****@***.com **.*Flipkart Customer Care was replied Mr. Noor Khan was replied we will solve your problem on ** Jul but he was not contacted again I was contact Customer Care the toled me we will contact you on ** Jul at * p.m. and they have not contacted. I request again Customer Care they are told me we will contact you on ** Jul at * p.m. but they are not contacted. I was tried to contact Customer Care Executive but unable to contact them. **.*I was ordered to purchase Mobile Phone Lenovo K* Note Gold from Flipkart vide Order No – OD****************** on ** March ****. Flipkart Invoice No – FAB*MO********** on ** March **** and Mobile set was delivered to me on ** March **** by Cash on Delivery with the Payment of Rs *****- IMEI : ***************.*The set was sold by – Anjali Smart Dealer, B-***, Aman Vihar, Near Jagdamba Market, New Delhi – ******.**.*As per flipkart policy they have given one year warranty . My Mobile was stopped working on ** Jul **** and dead. I was contacted followings –*a.*Customer Care of Lenovo near to me in Faizabad on ** Jul **** they are refused to repair this set as it was already repaired in the month of Jun **** and it is not in warranty period.*b.*Customer Care Lenovo India contacted they are advice me send Invoice and IMEI No to email – *****@***.com I will try to extend warranty but they have replied As per Invoice IMEI number, the phone seems to be a secondary sales unit. Hence we regret to inform you that we will not be able to assist you further the warranty registration process and second reply we understand that you are unhappy with the service provided by the service centre, As per the Invoice IMEI number, the phone seems to be a secondary sales unit. Hence we regret to inform you that we will not be able to assist you further. **.*I was purchase new set from Flipkart without any discount I don’t know why they have send me old and rejected set so that flipkart was cheat me and doing fraud.**Sir, I was contacted to flipkart they are telling me I am doing best and Lenovo is telling I am not responsible. I request you kindly look this matter seriously because I was never seen this type of cheating and fraud. When they are failed to solve my problem I was taken Complaint No – IN******************* on ** Jul ****. Flipkart is telling me your problem solved up to ** Jul **** and again on ** Jul **** and today they was told me your problem will be solved upto ** Jul ****.**Kindly help me and tell to flipkart for Replacing of Lenovo k* Note Gold Mobile Set by New Lenovo k* Note Gold Mobile Set.*Thanking you*Narendra Bahadur Misra – Army Retired******, Near Family Bazar – **, Naval’s Academy*Near Reliance Tower*Deokali Road*Ayodhya (Old Faizabad) – *******Mobile – ***********Emails – *****@***.com* *****@***.com *Dated : ** Jul **** *Note – Sir I was written to your Grievance officer and Business but they are NOT Replied **** *You recently requested personal assistance from our on-line Support Centre. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next * days. Thank you for allowing us to be of service to you.**Subject**External* Free Service of Lenovo Mobile**Response By Email (AMOGH) (********** **.** PM)*Dear Vikas , **Thank you for contacting Lenovo!**As per your e-mail, we understand that you are unhappy with the service provided by our service centre. **As per the invoice IMEI number, the phone seems to be a secondary sales unit. Hence, we regret to inform you that we will not be able to assist you further. However, for further support you may get in touch with the phone dealer.**Thanks and Regards,*Amogh.K*Lenovo-Motorola Customer Support*Customer By Email (Vikas Mishra) (********** **.** PM)**hin * months as warranty was ** month

GetHuman-ngvsfzd did not yet indicate what FlipKart should do to make this right.

How GetHuman-ngvsfzd fixed the problem

We are waiting for GetHuman-ngvsfzd to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FlipKart customer problems.
How Can I Return My Order on Flipkart?How do I return my order to Flipkart?How do I track my Flipkart order?How can I exchange my order on Flipkart?How do I cancel my order on Flipkart?
Do you have a customer issue as well?
We can help you get FlipKart's attention and get better help faster. Tap below to get started.
Having FlipKart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

FlipKart

Customer service issue
Reported by GetHuman-ngvsfzd
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 43104 others
0 customers following this

Timeline

GetHuman-ngvsfzd started working on this issue
Aug 4th, 2019 2:29am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies