Its regarding my recent order, the order was placed from my mobile * **********. However the product that I received is not upto the mark. For which I placed a return and refund request through your customer care. But to my surprise the courier boy did not pick up the product stating its not by the name of Trimanav, which I was unaware of so that makes it more clear that i have been looted and been given a road side product in the box of your so called brand Trimamav. I have been trying to reach your customer service since then however not been able to do so. Im extremely disappointed with your service and ofcourse my experience its the worst of my overall online shopping experience with any online shopping site so far. The promise of genuine product where is that? And on top of that the return process that is completely adding to my disappointment. I want the refund immediately. Also need a call.back on my no ********** today asap
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