FlightHub Customer Service Issues

I have booked round-trip flights from Los Angeles to Newark and back through Flighthub.com. However, due to COVID-19 restrictions implemented by my workplace, I am now unable to travel out of state. I need to cancel my reservations and request a refund for the tickets. The booking reference number for my tickets is [redacted]-[redacted]-[redacted]. My booking was made on October 17, [redacted], with the departure scheduled for December 24, [redacted], and return set for January 02, [redacted]. I am eager for a prompt response regarding my refund request. Thank you.

I reserved flights on Avianca Airlines through FlightHub, but Avianca made changes to my flight. I requested a full refund from FlightHub after Avianca canceled my flights. FlightHub claimed they reached out to Avianca to cancel my flights, which Avianca did, but FlightHub has not refunded me even after more than three months. FlightHub insists they are waiting for approval from Avianca to issue the refund, despite having proof of the flight cancellations. Avianca acknowledges receiving refund requests for only two tickets, not all four. Both companies have been giving me the run-around, blaming each other, which has left me without a resolution or refund for the altered and canceled flights. Sadly, now that the original flight dates have passed, they have stopped responding to my reservation details.

Subject: Delayed Refund Inquiry for Cancelled Flights Hello, I have been in contact with your company multiple times regarding a refund for cancelled flights, but despite being promised an email within 10 weeks, it has now been 8 months with no correspondence. The flights in question were supposed to go from Perth to Melbourne to Sydney to Dallas to Calgary, with a approved refund of $2,[redacted] back in April. However, this refund has not been received. The cancelled flights were as follows: - May 7: Perth to Melbourne - May 11: Melbourne to Sydney - May 17: Sydney to Dallas to Calgary I spoke with Qantas Airways on December 16, [redacted], and they explained that as the tickets were purchased through your company as a third party, they are not handling the refund. They advised me to reach out to you directly. I would appreciate an early response and any assistance you can provide. Thank you, M.

I booked a flight through FlightHub with United Airlines, but later switched to Brussels Airlines. Unfortunately, Brussels Airlines altered my return flight, creating confusion. I need to improve my return flight and reached out to Brussels Airlines, who directed me to contact FlightHub. However, FlightHub advises me to reach out to United Airlines. I've tried contacting United as well, but they are unable to assist me.

I had a distressing experience last night while trying to board a flight with Qatar Airways. My father missed his initial flight due to bad weather and was advised to purchase a new ticket for a later flight. However, upon arrival at the boarding gate, the supervisor, Arezou Shukri, refused to allow him to board despite having all necessary documents. She requested additional paperwork and behaved unprofessionally, ultimately preventing my father from traveling after I had already spent nearly $4,[redacted] on the trip. This situation was both frustrating and confusing as her demands were unreasonable and excessive for a boarding agent. I am seeking clarification from Qatar Airways regarding this incident to prevent a recurrence and address the discrimination my father faced. Thank you for your attention to this matter.

Hello, I just learned that my return flight to Quebec on January 8th has been canceled. I contacted Air France, and they advised me to reach out to you to arrange a new flight date. My booking number is: [redacted]-[redacted]-[redacted] and my name is: Florence Pez. Thank you for addressing this matter promptly. If not resolved, I will have to file a complaint with the consumer protection office and the competition bureau. Florence Pez

I need assistance with my flight booking. I submitted a request to change the return date from December 21st to January 14th, on December 7th. After seeing my request declined on the portal, I contacted customer service to make the changes over the phone. However, I am still waiting for the updated itinerary with the correct flights to be sent to me. Currently, the old itinerary only shows one flight instead of the complete journey. I am unable to proceed with my travel plans due to the lack of a revised itinerary. The delay in updating my booking is causing inconvenience, and the flight hub website only displays new promotions instead of addressing my issue promptly.

Hello, My trip, which was supposed to take place in July [redacted], did not happen due to the COVID-19 pandemic. I had requested a refund in June [redacted], which was approved. Air France accepted the request, but the ticketing agency, FlightHub, has not refunded me for the tickets yet, even though the deadline has passed. The reservation number is [redacted]-[redacted]-[redacted]. I would appreciate your assistance in claiming my refund. When I call FlightHub, they ask for my phone number and mention that a text message was sent, but the number I provided is a landline, not a mobile phone. I cannot receive texts on that line. My mobile number, [redacted], can receive texts, but I did not provide this number to them. They are not reachable, and on the day I was meant to pay fees for the refund process, they were available on the phone. I am confused; I am entitled to a refund, yet the agency has still not refunded me for reasons unknown to me, well past the specified deadlines.

Hello, I purchased two flight tickets for June 23rd, [redacted], but the flight was canceled on June 10th, [redacted], with a promise of a full refund. Following the cancellation, on September 4th, [redacted], I received an email from Flighthub stating that the charges on my credit card had been reversed. They mentioned that it could take between 12 to 18 weeks for the refund to reflect in my account, depending on my bank. It has now been 14 weeks since their email confirmation and 13 months since the charges were initially made, yet the refund has not appeared in my account. Despite my repeated attempts to contact them via phone, I am unable to reach a person as the calls lead to an automated system. I urgently need to speak with someone from Flighthub, preferably from the accounting department, to address the changes on my credit card within the past year. This situation has become quite overwhelming.

I need assistance from Flight Hub regarding reservation number [redacted]-[redacted]-[redacted]. In February [redacted], I booked a flight from Denpasar, Indonesia (DPS) to Kuala Lumpur, Malaysia, scheduled for April 10, [redacted]. Due to COVID-19 restrictions, the flight was canceled. I initiated a cancellation online and requested either a refund or travel credits but have not yet received any reimbursement. Today, I received an email stating that a representative tried to reach me, but I have been unable to connect with a live person. The customer service link has not been helpful in resolving my inquiries. How can I communicate with a representative to address this issue effectively?

I paid twice for a booking, $[redacted].20 each payment, but haven't received a confirmation letter from Flighthub. It's been 10 hours since I booked, and I haven't received a booking number or any response to my emails and calls. After spending all night trying to get information about the booking with no success, I ended up booking directly with Turkish Airlines, who promptly provided the booking number. Now, I'm waiting for a refund for both payments made for the unsuccessful booking.

My father's initial return flight booked via Flight Hub was canceled because of the Covid Outbreak. Despite purchasing another ticket, he was unable to board due to the ongoing situation. I attempted to process a refund for the second ticket through their website, but the request was declined. I also tried contacting their customer service by calling 1-[redacted], but unfortunately, I was unable to reach a representative.

Our connecting flight from the departure to destination locations was not confirmed by Flighthub with our airline. As a result, our entire flight was canceled, and we were unable to depart tonight. Flighthub has not been responsive to our phone calls or emergency emails from the airline regarding the connecting flight. We are now facing a three-day wait for another flight. This level of service is unacceptable and frustrating.

In January [redacted], I purchased a round trip flight to India through FlightHub with Booking Number [redacted]-[redacted]-[redacted]. At the time of booking, I confirmed with FlightHub that I would be able to cancel or reschedule my flights, to which they agreed. However, when I attempted to cancel my ticket on December 3rd, I was informed that my flight did not permit cancellations or changes to another date. I am disappointed by this lack of flexibility and accountability on FlightHub's part. I am requesting that FlightHub rectify this situation by providing a refund for the missed flight.

I booked a round trip flight to India through FlightHub in January ****. My FlightHub Booking Number is ***-***-***. During booking, I confirmed with FlightHub that I could cancel or postpone my flights later, to which they agreed. However, when I attempted to cancel my ticket on December *rd, I was informed that my flight did not allow for cancellations or date changes. This seems unfair and irresponsible on FlightHub's part. I am requesting that FlightHub takes responsibility for securing a refund for the missed flight.

I made a reservation for a round trip flight to India in January **** through FlightHub (Booking Number: ***-***-***). When I initially booked my tickets, I confirmed with FlightHub that I could potentially cancel or reschedule my flights at a later date, and they confirmed this. However, when I attempted to cancel my ticket on December *rd, I was informed that this was not possible for my particular flight, which I find to be unfair and irresponsible on the part of FlightHub. I am requesting that FlightHub rectify this situation by providing me with a refund for the missed flight.

I am attempting to reschedule my international flights that were canceled due to Covid. After numerous phone calls, I finally reached a customer service agent who assured me they would contact Flight-Hub to rebook using my travel credits. I was told to expect a call on January 1 at 9:00 AM EST to finalize the bookings. However, shortly after, I received an email stating Flight-Hub couldn't fulfill my request due to booking restrictions. I am confused by this email and seek clarification as the agent confirmed the rebooking earlier. I require assistance in using my credits for the flights or a refund if rebooking is not possible. My original reservation number with Flight-Hub is [redacted] [redacted] [redacted]. Turkish Airlines and Lufthansa confirmed the availability of the same flights for [redacted]. Please contact me promptly to resolve this matter.

I reserved return flights for myself and two others from Calgary to Lagos in February. However, due to Covid restrictions, I had to cancel them in early March. My refund, linked to booking number [redacted]81 under the email [redacted], was confirmed and initiated some time ago. Although they mentioned it might take up to 18 weeks to receive the refund, it has now been almost 9 months, and I am still waiting for it to be processed. Your assistance in this matter would be greatly appreciated.

On July 10, [redacted], I booked a roundtrip flight from Toronto to Bogota, Colombia with FlightHub. The original booking number was [redacted]-[redacted]-[redacted]. The return flight was with Interjet on Flight [redacted] (Bogota to Mexico City) and Flight [redacted] (Mexico City to Toronto). The Interjet airline confirmation number was N9NU8Z. Unfortunately, due to Covid, Interjet canceled our return flight without notifying us. We had to find another way back to Canada. Our insurance company requires documentation from FlightHub stating that our travel arrangements were non-refundable and non-transferable. I've been trying to contact FlightHub for this information without success. The booking number on the FlightHub website under "My bookings" is [redacted]-[redacted]-[redacted]. The total cost of the booking was $[redacted].36, and the VISA receipt number was [redacted]51.

I made a return flight booking from Toronto to Bogota, Colombia through FlightHub on July 10, [redacted]. The original booking number was [redacted]-[redacted]-[redacted]. My return carrier was Interjet with flight numbers [redacted] (Bogota to Mexico City) and [redacted] (Mexico City to Toronto). The Interjet airline confirmation number was N9NU8Z. Our return date was scheduled for March 24, [redacted]. Unfortunately, due to COVID, Interjet cancelled our flight without notifying us. We only found out about the cancellation by checking the website ourselves. This put us in a difficult situation, trying to find an alternate way back to Canada. Our insurance company needs documentation from FlightHub confirming that our travel arrangements were non-refundable and not transferable to another date. The FlightHub booking number currently displayed on their website is [redacted]-[redacted]-[redacted]. The total cost of the booking was $[redacted].36, paid with a VISA card with receipt number [redacted]51. I am trying to reach FlightHub to arrange for the necessary documentation or compensation for the cancelled flights.