FlightHub Customer Service Issues

I had a flight cancellation from Edmonton to Toronto on June 28 at 6:15 PM with WJ Flight [redacted]. I was unaware of it, couldn't reach customer service, and found out about it only on the day of departure. Stressed, I bought a new ticket at the airport as I couldn't get through to customer service. After hitting the cancel button on my phone, I was charged $70 for canceling a non-existing flight. When I called Flight Hub, the Montreal desk manager explained on June 29 that I wasn't informed of the cancellation because WestJet failed to notify them. There was no refund for the $70 cancelation fee. Even though Flight Hub couldn't assist me due to the cancellation, it turned out WestJet had sent a schedule change to Flight Hub on June 10. I was never notified, spent extra money, ended up in a different city, bought another ticket, and was misled about Flight Hub's awareness of the changes.

Hello, I have encountered an issue with my FlightHub booking for a flight from Nanaimo, BC to Calgary on July 12, [redacted]. After speaking with a helpful FlightHub agent, I learned there is a proposed change to depart from Vancouver instead of Nanaimo. This change is pending approval from Delta, which may take up to 72 hours. Upon further investigation, I found that departing from Victoria may be a viable option for our flights to Cleveland, Ohio. Communication with Victoria Airport indicated that flights to Calgary usually proceed as scheduled. However, the specific flight from Nanaimo to Calgary, and my return flight to Nanaimo alone, pose challenges. Flights from Calgary to Atlanta and Cleveland do not seem to be affected. Notably, my son's reservation, Tosh Paziuk, is one-way as he will be attending college in North Canton, Ohio. Considering the complexities of travel between Nanaimo and Vancouver, departing from Victoria would be a more convenient option for me. Seeking guidance on the best course of action. Thank you, Leah Paziuk

I have a booking with FlightHub, and my booking number is [redacted]-[redacted]-[redacted]. The first flight is with Air Canada from Vancouver, BC (YVR) to Hong Kong, Hong Kong SAR (HKG). The second flight is with China Eastern Airlines from Hong Kong, Hong Kong SAR (HKG) to Shanghai, China (PVG). I'm wondering if I will receive my boarding pass in Vancouver for my second flight from HKG to PVG. Being Canadian, I'm aware I can't enter Hong Kong, so would that be an issue for me catching my connecting flight at the Hong Kong airport? After finding out I couldn't transfer flights at the Hong Kong airport to Shanghai, I decided to cancel my flight. However, I only received airline credit with restrictions due to the cancellation. I believe I should receive a full refund instead of airline credit, as I might not be able to use it. Thank you, Jun

I bought a flight for my wife and myself through Justfly in January for a trip to Norway from August 20th to 30th, [redacted] with Norwegian Air. Unfortunately, the flight was canceled. I requested a refund from Justfly today, but I was informed that my request does not qualify for "airline travel waivers." The message wrongly mentioned a flight to New York on August 20th, but we are actually departing from New York on that date. It also provided information about Canadian Air flights, even though we are flying with Norwegian Air. Our JustFly booking number is [redacted]-[redacted]-[redacted], and the Norwegian Air confirmation number is SNPG8T. I was redirected to your platform, so I am seeking guidance on how to proceed to secure a refund. Thank you. -Mark G.

I made a flight reservation to Canada in February for March 27, [redacted]. Unfortunately, I was unable to travel due to the border closure. Despite FlightHub issuing a credit for $[redacted].53, this falls $32.95 short of the $[redacted].48 I originally paid. As an RN with United Health Care, I cannot take time off, and the Canadian borders are still closed. I am requesting a refund to my credit card instead of a credit, given the ongoing pandemic and my inability to use it in the foreseeable future. I have been trying to reach out to your customer service without success as phone calls go unanswered. My booking number [redacted]-[redacted]-[redacted] for a flight to Toronto, Canada, was canceled on March 21, [redacted], at 8:56 PM. It is crucial for me to receive a refund under these unprecedented circumstances caused by the Coronavirus outbreak, as I will not be able to make use of the credit until at least [redacted].

I have a travel credit from Flight Hub for a flight out of Europe that was canceled due to Covid earlier this year. The voucher needs to be used by the end of November this year, but due to ongoing travel restrictions and our age, it's unlikely we will be able to do so. As we are both in our 70s, it will be some time before we can travel to Europe. Therefore, I am requesting a refund for the amount on the credit. FlightHub Booking Number: [redacted]-[redacted]-[redacted]

I am reaching out as I still have not received the travel credits from FlightHub. I cancelled my flight due to COVID-19 and have proof of my cancellation through a confirmation email from FlightHub. American Airlines allowed penalty-free cancellations due to the pandemic and promised travel credits. Could you please assist me in obtaining these credits and also let me know the validity period for them? "We regret to inform you that we could not process your booking successfully. Your reservation was canceled on May 12, [redacted]. For more information on the cancellation, please refer to the "Help" section below. When you are ready to plan your next trip, we are here to assist you. Search for available flights. FlightHub Booking Number: [redacted]-[redacted]-[redacted]"

I had a round trip booked from Vancouver to Auckland, departing March 18, [redacted], and returning April 11, [redacted], through Flighthub on Air New Zealand. When COVID-19 hit, Air NZ canceled my return flight without notifying me, leading me to cancel my trip on March 17 to avoid being stranded. I am disappointed that I paid a hefty cancellation fee for a nonexistent trip. My Flighthub booking number is [redacted]-[redacted]-[redacted], and I paid $[redacted].25 but was only refunded $[redacted].74. Despite trying to contact Flighthub with no success, I have been unable to resolve this issue. I request a full refund or a $[redacted] credit. Thank you. Dear Klein, I'm writing in response to your request regarding your booking with Flighthub. We have reviewed your concerns but please note that the airline penalty cannot be refunded due to the fare rules in place when you canceled your flight. Airlines are currently offering future travel credits instead of refunds, even for cancellations on their end. If you need further assistance, please feel free to reach out. Kind regards, Nermine Escalation Offline I canceled my trip on March 17 after seeing on the news and Air New Zealand's website that flights from Auckland to Vancouver were canceled, including my return date of April 11. Despite not being informed directly, I made the decision to cancel to avoid issues. I am disappointed by the lack of communication and expect a refund of the cancellation fee or a $[redacted] credit. Air New Zealand couldn't assist me as I booked through Flighthub. Can you please address this issue? Thank you.

I have been attempting to reach FlightHub for the past three days, staying on hold for over 2 1/2 hours each time. Unfortunately, when I do manage to speak with someone, the call gets disconnected, leaving me to start the process all over again with no resolution. The issue at hand is changing my husband's return flight from Syracuse, NY to London Heathrow, scheduled for October 7th. We recently discovered that the first leg of his flight from Syracuse to Newark, NJ was canceled by the airline without our knowledge. After speaking with a customer service representative who promised to look into alternative flight options and any associated costs, I was supposed to receive a call back on October 5th. However, no one reached out, leaving me in the dark about the status of the flight. I have been on hold for a total of four hours today, starting at 6 am, in an attempt to resolve this matter. I am urgently seeking assistance to either rebook the flight or possibly cancel it. Thank you.

Dear Madam/Sir, I made a reservation with Flighthub on Dec. 25, [redacted] for a trip from Bucharest to Italy. The confirmation number from Flighthub is [redacted]-[redacted]-[redacted], involving airlines TAROM E4N4S and BlueAir ACFD6V. The departure is on Oct. 20, [redacted] from OTP to MXP, and the return is on Nov. 3 from FCO to OTP. Today, Oct. 7, [redacted], I received an email from TAROM informing me that my flight was unilaterally rescheduled from Nov. 3 to Nov. 6 (booking reference TX3GLS). This change conflicts with my return to Vancouver from Paris on Nov. 3. I kindly request assistance in canceling the entire trip to Italy due to this scheduling issue. I also seek reimbursement for any costs incurred, as the flight change was made without my consultation. Thank you in advance for your attention and support. Sincerely, Dana D.

I made a flight booking in January for a trip to Barcelona from Porto, Portugal. However, TAP Airlines has changed my reservation multiple times. Due to COVID restrictions, tourists from the US cannot enter either country, yet my flight remains scheduled for tomorrow. The airline keeps reminding me to get a COVID test. My hotel reservations have been canceled, and do not align with the latest flight schedule. As my booking predates the pandemic, I do not meet the airline's criteria to change my flight date. Only those who booked during the pandemic are eligible for changes, leaving me unable to modify my reservation. Despite the travel restrictions, my flight has not been canceled, leaving me at a loss financially. I believe a voucher for future travel would be a fair solution, but Flighthub does not seem to be assisting me effectively. It appears I will have to pay for a flight I cannot use, which is incredibly unjust.

Hello, I made a reservation through FlightHub on February 2nd with a reference number of [redacted]-[redacted]-[redacted] and confirmation number LCYLHT. My itinerary was from Montreal to Cancun departing on April 30th and returning on May 7th. Due to COVID-19, all flights were canceled, and I received an email offering a travel credit expiring in February [redacted]. I tried using the credit more than ten times on the FlightHub and Interjet websites without success, being told there were no available dates due to Interjet suspending international routes. Despite contacting both companies multiple times, I haven't received any assistance. I'm concerned about my expiring travel credit and if I'll receive a refund since the cancellation was not within my control. I spent over $[redacted] on this flight, and I hope for a resolution as my fellow travelers are facing the same issue. If we do not receive a response or refund, we may escalate this matter. Thank you for your help in resolving this.

Hello, I recently had my flight booking with Ticket Number [redacted][redacted] on Hahan Airline canceled. Upon contacting them for an explanation, I was informed that the booking was canceled due to the travel agency not including the passenger's contact details in the required format by Canadian authorities. They suggested contacting the travel agency to rebook and update the information correctly. In case the agency requires technical support, they should reach out to the airline. The booking is for my son, Paul Ayomide Olatunji, for a flight from Edmonton to Winnipeg on November 2nd to the 15th. For any further assistance, please contact me at [redacted]. Thank you, Oludare Olatunji.

I need help speaking to a Flight Hub customer service representative about our medical refund application. Flight Hub had mentioned they would reach out within 7 days by phone or email, but we haven't heard anything. Their phone numbers are not working, and their customer care email is inactive.

I need assistance with a refund for a cancelled flight from Vancouver to Frankfurt on June 11, [redacted]. I received confirmation of the refund within 18 weeks, but it has now been over 20 weeks since then. I contacted Condor, the airline that cancelled the flight, and they directed me back to you, my travel agent. I kindly request an update on when I can expect to receive the refund. Thank you for your prompt attention to this matter. Sincerely, Biserka A.

To the Concerned Party, I appreciate your assistance. I was informed about receiving a refund for my cancelled flight. The refund request was made on July 17th or 19th. I was informed by a representative about a 16-week processing time. They mentioned that I should expect the refund within the next two weeks, up to 18 weeks. If not received, I was advised to contact again. Despite numerous attempts, I have been unable to reach anyone. I have left my contact information for a callback without any response. I understand the challenges posed by the current Covid pandemic. I kindly request a follow-up on my refund status. Thank you for your attention to this matter. My contact numbers are [redacted] or [redacted]. My booking reference is [redacted]. Sincerely, Cynthia R.

On July 10, [redacted], I contacted FlightHub to cancel my booking reservation #[redacted]91 and requested a full refund. After the call, I received an email confirming that the cancellation was successful. It stated: "Charges against your credit card have been reversed. Depending on your bank, please allow up to two billing cycles (12 to 18 weeks) before seeing a credit on your statement." Despite it being the 20th week since the cancellation, I have not yet received the refund. When I called TAP AIR Portugal on November 20, [redacted], I was informed that no refund request had been submitted, and the tickets remain open. I was charged a $70 handling fee by FlightHub without any action taken. I kindly request urgent assistance in resolving this matter promptly, or if a refund is not applicable, please notify me via email. Thank you, Cam Vuong.

I have two flights with number [redacted]62 booked in the names of Lori Bauer and Karl Heise. There was an error in Karl's birth year; the correct date is 1/28/[redacted]. I tried to correct it within 24 hours of booking and called 10 times with no response. I have flight insurance, so I prefer not to cancel the flights; I simply need Karl's birth year changed to [redacted]. It seems there was a computer glitch on Flighthub's end that prevented me from editing the booking myself.

I am inquiring about the refund for a flight ticket totaling $6,[redacted].71 associated with Flighthub Booking Number [redacted]-[redacted]-[redacted]. Despite being in contact with Flighthub's legal team in May [redacted], the issue remains unresolved. I was informed that the handling charges couldn't be processed using the card on file and a refund was promised within a certain number of business days. Despite repeated calls, the funds have not appeared in my account. Flighthub representatives keep assuring me that the processing is complete, but the money is still missing. After waiting for over 8 months, I was advised to seek legal help due to the delay. I provided my bank statement as requested, but the promised refund has not materialized even after a month. I am frustrated and seeking assistance in resolving this matter promptly. Best regards, E.E. (Flighthub Booking Number [redacted]-[redacted]-[redacted])

I bought flight tickets for March [redacted], but my cruise was canceled due to the pandemic lockdown, resulting in my flight having to be canceled as well. I am seeking assistance to obtain a voucher for the tickets instead of a standard credit. I have struggled with your online system and prefer speaking directly with a representative rather than through email. Please contact me at [redacted]. - Christine D.