FlightHub Customer Service Issues

I received a future flight credit with booking number [redacted]-[redacted]-[redacted], but I am encountering issues trying to rebook online. Despite Flight Hub not showing available flights, Westjet shows flights in July [redacted]. Customer service has not been helpful, promising call backs that never occur. I am frustrated with this situation and considering legal action if not resolved. I demand a refund as Flight Hub charged an extra $[redacted] for the credit. This needs to be addressed promptly by Momentum travel group and Flight Hub.

Paris Travel Experience Review During our trip from Toronto to Strasbourg, France on January 12, [redacted], we faced delays and missed our train due to insufficient time for customs and baggage retrieval in Paris. Despite SNCF providing new tickets for another train, we had to navigate to Paris EST station independently. Unfortunately, the assistance we received from the station personnel was lacking, and we had to bear the costs of taxi fare to reach our destination. The lack of support from Air Transat further added to the stressful situation. We are requesting compensation of [redacted] Euros for the taxi expenses incurred during this challenging journey. Thank you, R. Bradd Air Transat Confirmation Number: T46FEJ

I recently booked flights for my family to Frankfurt, Germany. Upon attempting to inquire about travel insurance, I unknowingly ended up with a purchased policy due to the unclear opt-out process on the website. I did not intend to buy insurance and was shocked to see it added to my total, which is almost double the cost of our flights. Despite cancelling the trip because of the pandemic, attempts are being made to charge my credit card. I urgently request the removal of this charge from my booking and the cessation of payment reminder emails. The booking number for my flight is [redacted]. This kind of deceptive business practice is unacceptable and needs to be addressed promptly.

I have been receiving urgent emails from Flighthub requesting missing information, but I have been unable to reach them. Despite speaking to several representatives, I have not received any follow-up calls as promised. I am trying to address the issues with my cancelled flight on 3/30/[redacted] to Naples, Italy due to Tap Air Portugal's significant delay and Italy closing its borders. Flighthub is emphasizing the need for a response for a refund, but their lack of accessible contact information is frustrating. I have been diligently following their instructions but continue to face difficulties in getting an update on my refund status. Your assistance would be greatly appreciated. Thank you, Georgann F., Flighthub booking number [redacted]-[redacted]-[redacted].

Subject: Flight Cancellation and Voucher Inquiry Hello Flight Hub Support Team, I hope this message finds you well. I would like to bring to your attention my booking number:[redacted]-[redacted]-[redacted] with the airline confirmation code: TY5-DO4 for Air France Flight [redacted]. The flight is scheduled to depart from Toronto, ON (YYZ) on Monday, May 25, [redacted], at 9:30 pm, and arrive in Mauritius, Mauritius (MRU) on Tuesday, May 26, [redacted], at 11:00 am. I have been trying to cancel my flight for the past three weeks without any response from your end, despite numerous attempts. The airline, Air France, has informed me that upon cancellation, I am entitled to a voucher valid for one year from the cancellation date. This voucher can be used to purchase a ticket at any time within the validity period. In case I am unable to travel during this time, a full refund is guaranteed. However, Flight Hub has provided conflicting information, stating that I must travel before February 10, [redacted], which is causing confusion. I have also requested an extension of the voucher validity period for two years due to my current travel constraints. I appreciate your prompt assistance in resolving this matter. Thank you for your attention and understanding. Looking forward to your response at your earliest convenience. Warm regards, Nandisha

I recently purchased three international airline tickets on Flight Hub for an Air Canada flight in April [redacted]. Unfortunately, due to Covid19, all flights were cancelled. Air Canada's policy allows for refunds or credits for cancelled flights, in line with the Department of Transportation's regulations. However, Flight Hub informed me that Air Canada is only offering a credit of $[redacted].78 towards future travel, with restrictions on its use and indicating a reduced handling fee of $25.00 per passenger due to Covid19. This response is unsatisfactory as it goes against my right to a refund. I have been unable to reach Flight Hub via phone, only encountering automated messages. I am prepared to escalate this issue to the BBB if it remains unresolved. I am determined to receive a full refund and appreciate any assistance or advice in this matter.

I inquired about my June 16 reservation to obtain a voucher with Airlines KLM / Air France. The airline policy states the voucher is valid for 1 year from the issue date. I booked and paid for my trip on Jan 20/20. However, Flighthub information suggests I must use the voucher by Jan 20/21. I am puzzled by this discrepancy. Additionally, I accidentally pressed 1 on the phone thinking I would speak to a person, but it cancelled my tickets instead. I would appreciate assistance in ensuring my voucher is valid for a full year from the issue date. Thank you for your help. - Sunny

Dear Sir, I am writing to express my disappointment with Flight Hub. I have been trying to reach out directly but have been unsuccessful. Thankfully, I found this message portal and hope my concerns will reach the appropriate department. Regarding my booking with Flight Hub, the booking number is [redacted]-[redacted]-[redacted], and the BA confirmation number is SOPL5S. Due to the lockdown situation in India, my wife and I, both senior citizens (I am close to 80, and my wife is 74), are stranded in Gurgaon. We are anxious as there is no information about our flight out of India from your end. When I checked the "My Booking" tab on your website, our present trip is not listed, which is troubling. It seems that our itinerary might not be recorded in your system. Our return flight to Canada, BA [redacted] on 28th April, has been canceled by British Airways. They announced that flights from Delhi will resume from 2nd May. I kindly request you to assist us in booking the earliest available flight to Canada, preferably with one stop at LHR and a flight duration of 19h 5m (BA0256 & BA0099). Your help in securing this would be greatly appreciated. Thank you in advance. Baldev Barha, Harsh Barha, Contact: +91 98[redacted]3 (India)

I recently received an email informing me that my flight from MNL to YVR on April 10, [redacted], was canceled due to COVID-19. My ticket number is [redacted][redacted], and booking reference RN7IBC. I reached out to Philippine Airlines to reschedule, but they advised that as I booked through FLIGHTHUB, I should contact you to process the rebooking. I attempted to respond to your email from March 24, [redacted], by clicking "Yes, I am interested," but received a message stating my flight does not currently meet the conditions of any travel advisories. Given the current situation with the Enhanced Community Quarantine in the Philippines until April 30, all international flights are suspended. Please arrange for my flight to be rebooked for May 10, [redacted], or a later date. I urgently need to return to Canada as I am a permanent resident there and work as a healthcare provider. I appreciate your prompt attention to this matter and look forward to receiving the details of my new flight soon. Thank you and stay safe. Best regards, M.C.

Hello, I am reaching out because we have not received any updates from FlightHub regarding our return flight from the Philippines to Toronto. Our flights have been canceled twice without any communication from them. We only found out about the cancellations after my friend contacted the airlines directly. FlightHub's lack of assistance is very frustrating as we need to rebook our tickets. Despite numerous emails, we have not received any replies. We are extremely disappointed with their service and are desperate to return home, especially since my partner needs medication for his heart condition. We hope to resolve this issue soon. Thank you.

I had flights booked with WestJet and Air Transat for a trip from Vancouver to London on May 20th and returning on June 2nd. The flights were intended to get to Spain to catch a cruise that has also been canceled due to the virus. The cruise has refunded us, but I'm unsure how to get a refund from FlightHub. Both airlines are offering travel credits to be used within a year of the original purchase date, which was in August and October [redacted]. I doubt flights will be happening this year, and I'm looking for advice on whether I should contact my credit card company for a refund due to the services not being provided. Any guidance is appreciated as I have not been able to find answers on the airline websites.

I had flights booked with Air Canada for a trip to Maui on May 12th with my family, but the flight got cancelled due to covid-19. Flighthub notified me of the change and I tried to contact the airline without success. Air Canada couldn't assist as the confirmation details I had didn't match. I can't reschedule due to work constraints and covid-19 concerns, so I need to cancel. A refund isn't possible as the tickets are non-refundable, so I would like to get a credit with the airline. I made two separate transactions - booking four flights initially and adding a fifth later. Any help is appreciated.

I need assistance with my Flighthub booking. The initial expiry date for the air credit was January 5, [redacted], but it was recently changed to January 5, [redacted] by Flighthub. I received an email from Flighthub on May 7, [redacted], confirming the changes. Kindly adjust the expiry date back to January 5, [redacted], as originally agreed. For further communication, please reach out to me at [redacted] Thank you. - Myron LIU. ----- Forwarded message ----- From: "Flighthub.com" <[redacted]> To: "Myron Chi Kwan" <[redacted]> Cc: Sent: Thu, 7 May [redacted] at 12:02 AM Subject: Your reservation has been cancelled WE'RE DISAPPOINTED YOUR PLANS CHANGED As of [redacted]-05-07, your reservation has been cancelled. You have a travel credit of $[redacted].40 to use for a new booking with the same airline. Please note that if you rebook, airline change fees may apply, along with any fare differences depending on the airline's policies and ticket restrictions. Your travel credit must be utilized by [redacted]-01-04. Use Travel Credit FlightHub Booking Number: [redacted]

We had booked return flights from YYZ to MID departing on 10 March and returning on 18 March [redacted]. Due to suspected CoVid, we were advised against traveling by Telehealth. Attempting to communicate this with FlightHub and Aeromexico was challenging during the initial days of the pandemic. We received conflicting information regarding refund eligibility. Ultimately, Aeromexico's website stated that tickets starting with '[redacted]' would receive flight credits. After struggling to reach them, Aeromexico directed us to FlightHub. After managing to contact FlightHub in May, we were successfully issued a credit after paying a $35/ticket administrative fee. Recently, a discrepancy arose when we were informed that the credit was not on file. Despite attempts to clarify with both AeroMexico and FlightHub, the issue remains unresolved. We seek confirmation of our FlightHub credit, for which we incurred an additional $70 in administrative fees.

Booking number [redacted]-[redacted]-[redacted]: My return flights from Faro to Bathurst on Tap [redacted], AC [redacted], and AC [redacted] were cancelled due to COVID-19. In May, I received a credit for $[redacted].57. On June 7th, a FlightHub agent assured me they were requesting fares for advertised flights on July 2nd for SN3802, AC [redacted], and AC [redacted]. However, despite contacting FlightHub four times to follow up, there has been no response regarding the fare request supposedly sent to Air Canada. Even after contacting Air Canada, they have no record of receiving such an email. They advised dealing with FlightHub as our credit is with them. Unfortunately, we are not making progress with FlightHub. We have been stranded in Portugal since March, and with the Canadian Prime Minister urging citizens to return, we are facing obstacles with FlightHub. Can someone clarify why we are repeatedly being told to wait 24 to 72 hours for a response regarding flights advertised on the website?

I was informed by Sun Country Airlines that our booking has been canceled. The Hawaii Tourist Department requires all tourists to quarantine for 14 days. Our reservations with the University of Hawaii Housing and Coconut Waikiki Hotel were canceled. I have reached out to Hawaiian Airlines to receive credit for future flights from SFO to Honolulu. Their representative suggested contacting FlightHub to proceed with the cancellation. Thank you.

I purchased a round trip ticket through Flight Hub with Cathay Pacific Airline. Unfortunately, the return flight got canceled due to COVID-19. I reached out to Flight Hub for a refund as per the airline's policy to handle refunds through the booking agent. However, Flight Hub denied my refund request and informed me that the airline only allows future travel credits for the same flight within a year. I am requesting either a refund for the canceled trip or unrestricted future travel credits. I am interested in using your paid services to assist me in this matter. Kindly advise on the next steps I should take.

Good afternoon, I am reaching out because I would like to use my available credits to redeem for a future trip. Specifically, I am interested in booking for Friday, July 31, [redacted]. Although the date shows as unavailable, I found it listed on the Air Canada website for that day. I also attempted to book for August 1st but encountered an error message during checkout. I have been attempting to make this change for over a week without success. I appreciate your assistance in resolving this issue. Thank you in advance, Carla V.

We had flights to Ecuador on Jan 6, [redacted]. However, we were not allowed to board the flight due to a time constraint between LaGuardia and JFK. This incident resulted in us having to spend $[redacted] on a hotel, additional expenses for meals, and pay for a new flight on Jan 7, [redacted]. Unfortunately, despite being loyal customers for 8 years with your company, we did not receive any assistance this time. Upon reaching Ecuador, we found out that our return flights were canceled without notice. We kindly request compensation by rescheduling our flights for October [redacted] for Roger and Rosa Forget. Thank you for your understanding and assistance.

I need assistance with my FlightHub booking. On October 14, [redacted], my husband and I made reservations for a trip from DEN to Mongolia departing on April 15, [redacted], and returning on May 9, [redacted]. Due to the pandemic, the Mongolian borders closed, and our flights with Korean Air and MIAT were canceled. While contacting FlightHub, I accidentally canceled our trip. Now, FlightHub has issued me with travel credit expiring on October 14, [redacted], which we can't use due to the border closure. I am requesting either a refund or an extension of the travel credit until December [redacted], allowing it to be applied to flights beyond the USA to Mongolia route. This situation penalizes us for planning our trip early.