FlightHub Customer Service Issues

URGENT TRAVEL ISSUE WITH FLIGHTHUB BOOKING: [redacted] I urgently need help with my recent booking with FlightHub. I booked a connecting flight with Air China and Vistara airlines through their website for a round trip from Vancouver to Ahmedabad, with a layover in Beijing and Delhi. However, upon arrival at the Vancouver airport, I was not allowed to check-in by Air China staff as they couldn't find my Air China confirmation number in their system. I contacted FlightHub customer service, waited on hold, and was told they would speak to Air China representatives about the issue. Unfortunately, no resolution was reached, and I missed my flight after spending hours on the phone and at the airport. I've spoken to multiple customer service agents and supervisors without a satisfactory outcome. I urgently need to reach my destination in India due to family concerns and expect a fair resolution from FlightHub. Thank you for your attention to this matter.

I had been in touch with a customer service representative named Ismail Ibrahim, who had promised to provide credits for our future bookings due to a previous issue we encountered with another Flighthub agent. Although I have tried reaching out to Flighthub multiple times, the long waiting times have been frustrating. Ismail Ibrahim did call me, assuring to follow up the next day, but unfortunately, I never received that call. He had also mentioned resolving a long-pending problem of mine, but it seems like that was not the case. I am hoping to connect with Ismail Ibrahim promptly to address our concerns. Thank you.

I made a flight reservation through FlightHub and contacted them to request bulk seats. Unfortunately, the agent accidentally canceled my seats and was unable to reassign them. Since February [redacted], I have been attempting to get new flights arranged as promised in written communication from them. However, they have recently ceased all communication with me. I am feeling frustrated and helpless as I am unable to reach out to Rahilba, the individual who initially assured me that she would resolve this matter and has been corresponding with me via email.

Dear Customer Care, On July 16, [redacted], I booked ticket #[redacted]-[redacted]-[redacted] online and promptly received a confirmation. Shortly after, I received another email indicating that my reservation had been cancelled. After contacting 1-[redacted], I was informed that the cancellation was due to a price increase. Despite requesting a refund and being assured that my credit card would be refunded, I have yet to receive a resolution after multiple calls to the given number. I kindly ask for the refunded charges to be processed on my credit card as soon as possible. The inconvenience caused by this issue has led me to purchase a ticket from another provider. Thank you for your prompt attention to this matter. Warm regards, Kamran Kambakhshfard

I booked a British Airways flight under the Economy class. Before booking, I reviewed the baggage policies on the BA website where I noticed there were two options - Economy Basic and Economy Standard. Standard includes a checked bag, while Basic charges extra for checked bags. When I cross-referenced this on Flighthub, I found different categories listed such as basic, basic economy, and economy. Assuming my flight was under the Economy category, not Basic, I believed a checked bag would be included. It turns out my tickets are for Economy Basic. Despite contacting both British Airways and Flighthub, they have not offered any resolution. It seems to me that there was a misrepresentation in the flight details, and I am adamant on securing my entitled free checked bags.

I called customer service today, but unfortunately did not receive assistance with my inquiries. The representative, Connie, claimed I wasn't the traveler and couldn't provide me with information. Despite that, I explained that I made the flight reservation and have all the details. The flight is for my husband and children traveling from the Philippines to Canada on November 9, [redacted]. Furthermore, I was hoping to inquire about the insurance policy that I paid $[redacted] for, but did not receive any details about.

Hello, I have been attempting to reach the customer service representative at Flighthub, but it seems that I am unable to connect with them from India. I have an urgent request. I modified the dates for my flight recently due to my sick mother in Canada who relies on me. I now need to revert to the original date of December 14. Kindly cancel the recent change I made. Your assistance would be greatly appreciated. Thank you. Best, Jyoti

I made a flight reservation and promptly canceled it within 2 hours to redo it later. However, I was charged $99.00+ on my credit card for this unauthorized transaction. I kindly request for these charges to be reversed as soon as possible. I plan to make a new booking within the next day. If these charges are not refunded promptly, I will have to escalate the issue with my credit card company. Thank you for your assistance.

I recently booked a round-trip flight from Sudbury to Mumbai. My return flight on 6th Dec needed rescheduling due to a medical emergency, but I faced technical difficulties. Flighthub was unable to assist me in rescheduling, instead suggesting I cancel the ticket for a $[redacted] fee. They mentioned the possibility of a refund along with the cancellation fees upon providing a medical certificate. Despite multiple attempts to contact flighthub over the past 20-25 days, I have not received any response. This situation has been frustrating, especially considering I could have saved the $[redacted] if I had not tried to rebook. Any assistance would be greatly appreciated.

I have contacted Flight Hub customer service multiple times, spending over 60 minutes each call, regarding my travel credit. Despite the option to use it online, I never receive any results, prompting me to call the call center. However, each time I call, they provide me with inflated prices ranging from $[redacted] to $[redacted], whereas my original ticket cost me $[redacted]. The excessive prices make it impossible for me to utilize my travel credit for the past two holidays. My credit expires in March, and despite calling twice for my upcoming February trip, I have not received any helpful information. After the first call, where they promised to email me details within 24 hours, it has been a week with no follow-up. Upon calling again and spending an hour and thirty minutes on the phone, a "supervisor" abruptly ended the call.

I emailed Flight Hub today regarding my flight to London on Nov 30, Flight WS3329. The Kelowna to Vancouver leg was canceled due to maintenance, causing me to miss my London connection. I had to rebook last minute to see my dying mother in England who later passed away. Flight Hub promised a refund in 3 days, which did not happen. Numerous calls have been made to Flight Hub and West Jet with no resolution. Flight Hub finally attempted to process a refund through BA, but encountered technical issues. After being on hold for 2 hours and 8 minutes, I had to disconnect. Contacting them has been frustrating and unproductive. I urge Flight Hub to deposit my reimbursement before February 10th. Thank you. S.

Hello, my name is Ivo Dimitrov Rusev. My booking code is [redacted]-[redacted]-[redacted]. I received a notice from FlightHub regarding Lufthansa requesting to modify my booking. Despite contacting Lufthansa three times at [redacted] as instructed, I was told to resolve the issue with the travel agency. The problem lies in my Flight [redacted] from Toronto, ON (YYZ) to Bucharest, Romania (OTP) on July 15, [redacted], as the return flight is missing, making it a one-way trip instead of the round trip I originally booked and paid for. I have been unable to get in touch with Lufthansa directly to address this issue, and despite spending 5 hours speaking with FlightHub's customer service, no resolution has been found. I appreciate any assistance in rectifying this situation. Thank you.

I recently had to cancel my reservation [redacted] due to the challenges posed by the Coronavirus outbreak in Calgary, the UK, Oman, and most significantly, in India where I was headed. India enforces a 28-day quarantine on travelers from impacted regions. Upon canceling, I was informed of a $[redacted] cancellation fee. Given the current circumstances, I find it unreasonable to be charged this fee. I intend to rebook my flight once the situation improves.

I would like to address a pressing issue regarding the travel insurance booking system. I have spent an extensive amount of time on hold today, totaling over 5 hours with Manulife for 3.2 hours and then with your company for well over 2 hours. The problem at hand could have been swiftly resolved with a simple response, but instead, I have been misled by promises of immediate assistance, only to be left waiting on hold for extended periods. This experience has taken a toll on my vacation plans, which initially started positively with efficient booking and planning. However, a glitch in the insurance system has escalated the situation, leaving me feeling frustrated and disappointed with the service provided. I am seeking a resolution to my query from a supervisor or manager, as the staff I have interacted with have not been able to provide satisfactory assistance. I urge for someone with authority to address my concerns promptly and bring this matter to a close.

I recently made a booking with Air Transat for a flight to New Orleans on March 19. Although the tickets are non-refundable, I can no longer make the trip. On March 12, I received an email from Air Transat regarding changed policies due to the current situation. The airline informed me that I could cancel my reservation without a refund but would have until December 30 to rebook. After contacting Flight Hub on the same day, they seemed unaware of the new directive from the airline. Despite Air Transat's assurance that Flight Hub could assist in making the necessary changes, today Flight Hub informed me otherwise. It seems there is a discrepancy between what the airline and Flight Hub know. I am unsure of the next steps, as I believe Flight Hub should handle the alterations as instructed by Air Transat.

I recently canceled my flight due to Covid-19 concerns. After canceling, I received three notifications about being charged $[redacted] each by Flighthub. I contacted visa and was informed that Flighthub was processing three charges of $[redacted]. This seems to be a mistake as I only expected to be charged once for cancellation as per your policies. I encountered issues on your website while canceling, which led me to call instead. It appears that both the online and phone transactions went through. My flight booking number is: [redacted]-[redacted]-[redacted], and my Air Canada confirmation number is QAU61C. I kindly request that you reverse the two extra charges to my Visa ending in [redacted] to avoid further investigations by Visa. Thank you for your assistance.

I booked two tickets for a trip on March 21, [redacted], from Gatwick, London, UK to Kyiv, Ukraine on Ukraine Intl Airlines flight #[redacted] and then from Kyiv to Toronto on Ukraine Intl flight #[redacted]. Unfortunately, the first flight #[redacted] got cancelled, and Ukraine airlines assured a full refund for both tickets. After contacting Flighthub, they mentioned a $75 service charge deduction per ticket and requested an email submission for the refund. Upon processing, I noticed an additional airline penalty of $[redacted] deducted, which contradicts the airline's promise of a full refund. As a long-time loyal customer of Flighthub, I kindly ask for the prompt reimbursement of the $[redacted] airline penalty per ticket. Thank you, Jayanta Mukherjee & Dalia Mukherjee Flighthub booking #[redacted] [redacted] [redacted] & [redacted] [redacted] [redacted].

I have a flight scheduled to depart tomorrow. Unfortunately, I am unable to reach an agent through the customer service line. There seems to be an issue with my reference number [redacted]. I made a booking with Air Canada on February 14 for a flight to Miami tomorrow, March 18. According to the airline's waiver, I should be eligible for future travel credits, but when I check my reference number, it indicates otherwise. My friend, who booked with me, had no trouble receiving the future credit. I am very frustrated by the stress of trying to cancel my flight, especially since I won't be able to attend due to the international border closure and lockdown in Canada. I urgently need this issue resolved for a refund since I won't be on the flight. Thank you for your prompt attention to this matter. - Brooke Reimer Burke

Hello, my name is Luc Paquette. My booking number is [redacted] [redacted] [redacted] for Air Canada, and the confirmation number for China Airline is LLP3BC. Currently in the Philippines, I am unsure about the status of my ticket. I haven't used the return portion from Manila to Fort St. John, despite requesting a change of return date where nothing occurred. The funds were blocked on my credit card, and now I'm unsure about my booking status, as it states "flown." The Philippine government is urging me to return to Canada, but without the ability to modify my return date, I am uncertain of my options. Can I receive a refund? Is my ticket valid until June 3, [redacted]? Thank you.

Hello, I am writing regarding our recent trip booked under number [redacted]-[redacted]-[redacted]. We departed on Mar 14 and returned on Mar 20. Due to COVID-19, our return flights were unexpectedly cancelled by Interjet. At the Acapulco airport, we were informed about the cancellation and re-booking for Mar 24. This last-minute change forced us to purchase new tickets to Mexico City and then find alternate flights home, incurring additional expenses of $[redacted] CAD and $[redacted], respectively. We were disappointed by the lack of notification from Flighthub or Interjet about the cancellations. We are requesting a refund for the extra costs we had to bear. Your prompt attention to this matter would be greatly appreciated. For further assistance, please reach out to me at [redacted]. Thank you, Martino Macchione.