FlightHub Customer Service Issues

I purchased a ticket from Edmonton to Washington DC, and after 4 hours, I tried to change my return date. Despite it still being 11:30 pm in my time zone, I was informed it was already 12:05 Eastern Time and changes couldn't be made. This policy wasn't clearly stated on their website when I booked the ticket. Now, they are asking for an additional $[redacted] to change the return date. Can anyone provide assistance with this issue?

My round trip booking from Calgary to Winnipeg through Flight Hub was canceled on July 18th. The agent charged me $26.69 for cancellation, which was deducted from my MasterCard account. Additionally, the $[redacted].58 Canadian for the flight that was supposed to be refunded has not been credited back to my account. As of 10:00 pm on July 22, the credited amount has not been processed. I'm wondering why the refund has not been issued yet?

I bought 3 tickets from Seattle to Rome with Booking Reference [redacted]-[redacted]-[redacted]. We had stopovers both ways. Despite paying for 3 seat assignments, we were separated and did not get the seats we paid for. After contacting Flighthub, I only received a $29 refund for one leg of one ticket. I need refunds for all tickets and directions, not just one leg. Additionally, I did not receive a receipt for the refund, only noticing it on my credit card statement. Kindly send the receipt to [redacted]

Dear FlightHub Customer Service, I am reaching out to request a full refund for my airline ticket priced at $[redacted].06. This additional ticket was purchased at the International Ataturk Airport on May 6th, alongside my original ticket booked on September 9, [redacted] (Flight Booking Number [redacted]). In March [redacted], I contacted FlightHub customer service multiple times to reschedule my trip for April 16th. Despite seeking assistance from travel agents, I was informed that the system couldn't accommodate the change and advised to purchase a new ticket from Kyiv to Istanbul for April 22nd. Consequently, I made the purchase. On April 16th, at JFK airport, I encountered issues during check-in when I was wrongly informed my flight was a day prior. With the help of Nataliya Artyukh and another ticketing agent, the situation was resolved. I also confirmed the status of my return flight for May 6th. However, on May 6th at Ataturk Airport, I was shocked to learn that my ticket was canceled, requiring me to buy a new one for $[redacted].06. This unexpected cost created both financial and emotional difficulty for me, exacerbated by not receiving any notification about the cancellation prior. I trust that your prompt assistance will resolve this matter efficiently. Your immediate attention is greatly appreciated. Warm regards, RK

I am requesting a full refund for my airline ticket purchased for $[redacted].06 at the International Ataturk airport on May 6th. Despite multiple attempts to reschedule my trip through Flighthub customer service representatives on March 13, 16, 18, and 19, I was told to purchase a new ticket from Kyiv, Ukraine, to Istanbul, Turkey for April 22nd instead of April 16th. This additional ticket cost approximately $[redacted]. When checking in at JFK airport on April 16th, I was informed my flight was the day before. At the Int Ataturk Airport on May 6th, I was required to purchase a new ticket for $[redacted].06 as my original ticket had been canceled, causing significant distress. I was not notified of this change. I believe a thorough investigation will lead to a full refund. Thank you for your prompt attention to this matter. Please review the attached documents and contact me at [redacted] for further information. Thank you. RK

I am requesting a full refund from Flighthub for my airline ticket of $[redacted].06 that I had to purchase at International Ataturk Airport on May 6th in addition to the original ticket (Flight Booking Number [redacted]-[redacted]-[redacted]). I contacted Flighthub customer service representatives on March 13, 16, 18, and 19 in an attempt to reschedule my trip for April 16th. I also inquired about changing the date of my flight from Kyiv, Ukraine, to Istanbul, Turkey to April 22nd instead of April 16th, but was informed by the agents that I would need to purchase a new ticket, which I did with UIA for approximately $[redacted]. During my trip on April 16, at JFK airport, an issue arose where I was told my flight was the day prior. I explained the situation to Nataliya Artyukh, who directed another agent to assist. I clarified my flight plans for Istanbul on April 22nd and ensured my return flight for May 16th was scheduled. Upon arrival at Int Ataturk Airport on May 6th, I was informed my ticket was cancelled, necessitating a new purchase at $[redacted].06. This unexpected expense caused distress. I believe I should have been notified about the cancellation. I request a thorough investigation and a full refund. Thank you for your prompt attention. Please find attached documents for your review and feel free to contact me at [redacted] for further information. Kind regards, RK

I, John P., made a booking through FlightHub.com for a flight from Hobby Airport in Houston, Texas to El Paso, Texas using my Visa card ending in [redacted] for my girlfriend, P. Swan. The initial flight was canceled, requiring an additional charge of $75.00, and I received a $[redacted].56 credit for a future flight. Instead, P. traveled to El Paso with a friend due to the cancellation. After a long phone call to Flight Hub's Support Team with poor phone quality and multiple confusing holds, I was informed of an extra $86.44 fee since P. would only be using the return trip. Our priority is getting her home, even though she may need to extend her stay, we are currently tight on funds.

Dear Sir/Madam, I am writing to request a full refund or a direct flight from Kabul to Toronto due to the unfortunate series of events that occurred during my recent travel experience with Fly Dubai Air Line. On July 27, [redacted], my wife, Hadisa S., and I, Abdul Saboor M.S., encountered issues at Kabul Airport with the FlyDubai representatives failing to inform us of the transit visa requirements for the USA. This led to complications at Dubai International Airport, where Emirates refused to issue boarding passes to my wife, despite presenting relevant documents. After facing challenges and being detained, we had to pay $[redacted] USD for a return flight from Dubai to Kabul. We now seek compensation for the $[redacted].20 CAD flight cancellation fee and the $[redacted] USD paid in Kabul. Attached are relevant documents and receipts for your reference. We kindly request your prompt assistance in resolving this matter and ensuring our safe travel to Toronto. Sincerely, Abdul Saboor Mohammad Sobir

Hello, I am writing to request a refund from Fly Dubai Airlines due to misinformation and lack of transparency in my recent travel experience. On July 27, [redacted], my wife (H.S.) and I (A.S.M.S) booked flights from Kabul, Afghanistan, to Toronto, Canada, with a layover in the USA through FlightHub Booking Number: [redacted]-[redacted]-[redacted]. Unfortunately, FlyDubai representatives at Kabul Airport failed to inform us of the USA transit visa requirement. Upon reaching Dubai, Emirates refused to issue boarding passes to my wife without the Visa. We were then asked to pay $4,[redacted] USD for an alternative flight, which we could not afford. Eventually, we were flown back to Kabul by FlyDubai. Upon our return to Kabul, we were detained by airport authorities due to alleged visa and passport issues. After hours of uncertainty, FlyDubai personnel demanded $[redacted] USD for our return flight to Dubai. We felt coerced and paid to retrieve our passports. The entire ordeal was distressing. I am seeking a full refund of $[redacted].20 CAD for the canceled flight and $[redacted] USD paid in Kabul, or a direct flight from Kabul to Toronto at no additional cost. I have attached relevant documents for review. Sincerely, A.S.M.S

I assisted my elderly aunt in booking a flight for her daughter using her credit card but mistakenly used my address instead of the nursing home address. The reservation was canceled, and when I tried to correct it by providing the correct address with my aunt's verification, the airline refused to accept it. They requested the last 4 digits of the card which my aunt didn't know by heart, leading to further complications. Despite trying to resolve the issue within the 72-hour window, the airline kept changing the requirements, including demanding the card's expiration date. My aunt's visual impairment made it challenging for her to handle the situation directly. After several hours of back and forth, with rules changing constantly, I reached a supervisor only after threatening legal action. This experience with Flight Hub's inconsistent rules and poor customer service has made me vow never to use their services again.

I made a booking in February from Abbotsford to Hamilton but needed to cancel two days later, which I did by purchasing the cancellation fee. Since March, I've been trying to rebook using my credit. However, after contacting Flight Hub over 20 times, I have been unable to secure a flight. They redirected me to Flair Airlines, who said they didn't have my credit info. I have been told conflicting information and not received any clear answers on why I can't book a flight to the same destination with the same people. I'm frustrated and running out of time to use my credit. Last Friday, I demanded a resolution, but despite being promised a call back with flight options, I have yet to hear from them. With flights being affordable right now, I simply want to book any available flight in December for a five-day trip.

FlightHub mistakenly booked my Lufthansa flight to Palma Mallorca with an incorrect name due to my error. Initially, FlightHub (FH) agreed to correct it for a $[redacted] fee, but my credit card payment failed. After finding out FH had entered the wrong CVC number, my bank advised me to contact FH. Upon calling FH again, a different representative mentioned that the ticket would need to be canceled and reissued for $[redacted]! I reached out to Lufthansa (LH) directly, and they agreed to rebook the flight with the corrected name. They left detailed notes for FH to contact them for the changes. When communicating with FH and speaking to supervisor Roz #3964PR, she mentioned she couldn't access the LH notes and would only address it on November 19th. Despite multiple conversations with FH, each time I connect with them, it's a different person. I urgently hope for a resolution in time to witness my granddaughter's birth and to secure the tickets LH has rebooked for me. LH's confirmation code is VU9YEF. Your support is greatly appreciated. Thank you, Cathy Heard.

FlightHub assisted with booking flights on Lufthansa to Palma Mallorca with an incorrect name due to a mistake. Initially, FlightHub offered to correct it for a fee, but due to a CVC error, payment didn't go through. After contacting the bank and discovering the input mistake, a rebooking was attempted and led to a cancellation fee issue from FlightHub. By reaching out to Lufthansa directly, they confirmed a rebooking could be done with the correct name and noted the details for FlightHub to act upon. Despite informing FlightHub and speaking with a supervisor named Roz * ****PR, there was a delay in resolving the issue due to difficulty in accessing the notes from Lufthansa. Moving forward, there's a need for FlightHub to promptly address the situation to ensure the flights are secured as per the rebooking arranged with Lufthansa.

I made a booking for a long-haul return trip through Flighthub and later changed the dates, opting for a travel credit towards a future booking. Unfortunately, there was a system error, and instead of the agreed $[redacted] credit, only $1.00 was credited. Contacting customer service has been frustrating, with conflicting information and delays in resolving the issue. I just want the correct travel credit amount reinstated promptly so I can make online bookings efficiently. Your assistance in rectifying this matter would be greatly appreciated. Thank you, B. J.

After booking a flight with Flighthub and then needing to cancel due to a personal reason, I opted for a travel credit instead of a partial refund. When I tried to use the travel credit for a new booking, only $1.00 was credited instead of the $[redacted] expected. Customer service agents stated they couldn't correct the mistake, attributing it to a system error. The travel credit is essentially useless if I can't utilize it as intended. The agents seem untrained and lack problem-solving skills, consistently requesting me to call back later without offering a resolution. This ongoing issue remains unsolved, leaving me frustrated with the process.

Subject: Issue with Reservation #[redacted]-[redacted]-[redacted] I recently received an email instructing me to contact Flighthub immediately regarding my reservation. Upon checking, I noticed an incorrect additional charge of $[redacted].58 on 2/21/19, which I have been attempting to resolve with no success. Despite multiple phone calls to various numbers, I have been unable to reach a representative. I am disappointed by this lack of customer service and concern over the overcharge. If this matter is not addressed promptly, I may have to escalate it to the Better Business Bureau. This experience has left me dissatisfied and unsure about future dealings with Flighthub. Best, M.G.

I booked a flight through Flighthub this morning and opted out of Manual Life Travel Insurance. However, upon receiving the invoice, I noticed that I was still charged for it. I tried contacting Flighthub customer service to reverse the charge but was unsuccessful. I am unsure about the next steps to get this issue resolved. Flighthub needs to reverse the unauthorized $91.00 charge on my credit card.

I made a reservation for a return flight to Phoenix in February, but mistakenly used my married name instead of my maiden name, causing issues at the airport. After being told by Air Canada that the mistake was with Flight Hub, I contacted Flight Hub for help, only to be sent back and forth between them and Air Canada. Eventually, I had to purchase a one-way ticket for $[redacted].13. Despite trying to fix my return ticket, it was still canceled as a no-show. After more confusion, I managed to book a return flight for $[redacted].00. I was frustrated with the lack of assistance from both Flight Hub and Air Canada, especially given the three-week notice. I hope to receive a confirmation for my return flight booking under Esther Wright and seek clarity on why a simple name correction could not be accommodated. Thank you for your attention to this matter.

I called them back and was informed they are still awaiting approval, needing an additional 24-48 hours. After not receiving any updates, I contacted them again, making it seven days of waiting. I spoke with a supervisor who mentioned needing to email the partners once more, extending the wait by another 72 hours. Despite interacting with six agents who all reassured me with "no worries," nothing has progressed. I suspect the initial request was not forwarded to the partners for approval. Feeling deceived and misled, I seek help to resolve this issue promptly. My booking number is [redacted], and I urge to expedite the process by contacting the partner to inquire about the alternative flight proposed by Flighthub. The lack of empathy and accountability from the agents in the Philippines has added to my frustration and disappointment. As a first-time Flighthub user, I am extremely dissatisfied and eager for a resolution to alleviate my concerns.

Hello, I want to share my recent experience booking a flight for my daughter. On November 2, [redacted], I purchased tickets for her from Toronto to Manchester, UK, with return on July 2, [redacted]. During the booking process, I inquired about luggage inclusion and was assured that one checked bag would be provided, with the option to pay for a 2nd bag. Yet, on April 27, [redacted], my daughter was informed by Air Transat that no luggage was included as promised. When attempting to resolve this issue with your company, both of the individuals we spoke with were unhelpful and rude. I am seeking guidance on how to rectify this situation promptly. Thank you, Larisa