I have bought * tickets but because of my wife health issue doctor suggested not to tra...

GetHuman-acharyad's customer service issue with Flight Hub from June 2018

Help with my Flight Hub issue
The issue in GetHuman-acharyad's own words
I have bought * tickets but because of my wife health issue doctor suggested not to travel at this stage. Therefore, I have to cancel one. How much penalty do I need to pay?
GetHuman-acharyad did not yet indicate what Flight Hub should do to make this right.
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Flight Hub

Customer service issue
Reported by GetHuman-acharyad
Jun 25th, 2018 - 4 mons ago
I have an issue with Flight Hub too
Fixed
Seen by 5 customers so far
Similar issue to 43 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-acharyad started working on this issue
Jun 25th 5:23pm
GetHuman-acharyad indicated the issue is not fixed yet.
Jun 26th 6:26pm
GetHuman-acharyad indicated the issue is not fixed yet.
Jun 28th 7:51pm