I request from Flighthub to fully refund my airline ticket of $***.**, which i had to p...
GetHuman-rkuzaka's customer service issue with Flight Hub from May 2018
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I had contacted FlightHub customer service by phone, was advised to put it in writing, still no response. ... I request from Flighthub to fully refund my airline ticket of $***.**, which i had to purchase at the International Ataturk airport on the the *th of May in addition to the original ticket (Flight Booking Number ***-***-***).*On March **, **, ** and **th, I had contacted Fligthub customer service representatives in order to reschedule my trip for the **th of April. In addition, I asked the travel agents, with whom I spoke on those days, about the possibility and the instructions how to change the date of my flight from Kyiv, Ukraine, to Istanbul, Turkey for Apr **nd instead of Apr **th( these conversations should be recorded). The agents stated that the system will not allow them to do so and advised me that in this case I will have to purchase a new airline ticket from Kyiv to Istanbul. So, I purchased a new ticket from Kiev to Istanbul with UIA for additional approx amount of $***.**Beginning of my trip departure from JFK April **, ****.**On the **th of April, at the JFK airport, when it was my turn to check-in, I was told by one of the ticketing agent " we cannot check you in. Sorry, your flight was yesterday!" Then, I was referred to Nataliya Artyukh, who is an UIA duty manager at the JFK. Nataliya Artyukh advised another ticketing agent(pleasant,African-American female with short haircut) to take care of the issue while standing next to us. Finally, when this agent was providing me boarding pass, I had mentioned to her that i don't need the second boarding pass because I will not be flying from Kyiv to Istanbul on the **-th but i have another flight ticket to Istanbul on the **nd of April(also UIA). Then, I asked the agent to verify if my return flight for the **-th of May is "ok", just to make sure that it is in the system. She verified and confirmed that my returning flight is shown as scheduled.**Returning flight from Istanbul to New York, May *, ****.**On the *th of May, at the Int Ataturk Airport in Istanbul, when it was my turn to check-in, I was told that my airline ticket was cancelled and that i had to purchase a new one in order to get into the flight. I was charged the amount of $***.**, which is the cost of a new flight ticket. This put me in severe psychological and financial distress. I believe, as a costumer I had to be informed about such changes of my returning flight ticket , however, I have never received any email or text about the cancellation.**I strongly believe that after a careful investigation of this matter you will make this unfortunate situation right for me and will provide me with the full refund.**You immediate attention to this matter is highly appreciated. Please kindly review the documents attached below and feel free to contact me for additional information at *****@***.com.***Kind regards,**RK
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