I request from Flighthub to fully refund my airline ticket of $***.**, which i had to p...

GetHuman-rkuzaka's customer service issue with Flight Hub from May 2018

526 similar
0 following
Help with my Flight Hub issue
Did that get it fixed?
Waiting to see if GetHuman-rkuzaka fixed the issue with our suggestion.
The issue in GetHuman-rkuzaka's own words
I had contacted FlightHub customer service by phone, was advised to put it in writing, still no response. ... I request from Flighthub to fully refund my airline ticket of $***.**, which i had to purchase at the International Ataturk airport on the the *th of May in addition to the original ticket (Flight Booking Number ***-***-***).*On March **, **, ** and **th, I had contacted Fligthub customer service representatives in order to reschedule my trip for the **th of April. In addition, I asked the travel agents, with whom I spoke on those days, about the possibility and the instructions how to change the date of my flight from Kyiv, Ukraine, to Istanbul, Turkey for Apr **nd instead of Apr **th( these conversations should be recorded). The agents stated that the system will not allow them to do so and advised me that in this case I will have to purchase a new airline ticket from Kyiv to Istanbul. So, I purchased a new ticket from Kiev to Istanbul with UIA for additional approx amount of $***.**Beginning of my trip departure from JFK April **, ****.**On the **th of April, at the JFK airport, when it was my turn to check-in, I was told by one of the ticketing agent " we cannot check you in. Sorry, your flight was yesterday!" Then, I was referred to Nataliya Artyukh, who is an UIA duty manager at the JFK. Nataliya Artyukh advised another ticketing agent(pleasant,African-American female with short haircut) to take care of the issue while standing next to us. Finally, when this agent was providing me boarding pass, I had mentioned to her that i don't need the second boarding pass because I will not be flying from Kyiv to Istanbul on the **-th but i have another flight ticket to Istanbul on the **nd of April(also UIA). Then, I asked the agent to verify if my return flight for the **-th of May is "ok", just to make sure that it is in the system. She verified and confirmed that my returning flight is shown as scheduled.**Returning flight from Istanbul to New York, May *, ****.**On the *th of May, at the Int Ataturk Airport in Istanbul, when it was my turn to check-in, I was told that my airline ticket was cancelled and that i had to purchase a new one in order to get into the flight. I was charged the amount of $***.**, which is the cost of a new flight ticket. This put me in severe psychological and financial distress. I believe, as a costumer I had to be informed about such changes of my returning flight ticket , however, I have never received any email or text about the cancellation.**I strongly believe that after a careful investigation of this matter you will make this unfortunate situation right for me and will provide me with the full refund.**You immediate attention to this matter is highly appreciated. Please kindly review the documents attached below and feel free to contact me for additional information at *****@***.com.***Kind regards,**RK
they don't realize that others also work.
GetHuman-rkuzaka did not yet indicate what Flight Hub should do to make this right.
I have an issue with Flight Hub too
How GetHuman-rkuzaka fixed the problem
We are waiting for GetHuman-rkuzaka to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Flight Hub's attention and get better help faster. Tap below to get started.
Having Flight Hub issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rkuzaka fixes it.
This email address isn't valid

Flight Hub

Customer service issue
Reported by GetHuman-rkuzaka
May 30th, 2018 - 2y ago
I have an issue with Flight Hub too
Seen by 33 customers so far
Similar issue to 526 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
GetHuman-rkuzaka started working on this issue
May 30th, 2018 5:41pm
GetHuman-rkuzaka indicated the issue is not fixed yet.
May 30th, 2018 5:41pm
GetHuman-rkuzaka indicated the issue is not fixed yet.
May 30th, 2018 6:47pm
GetHuman-rkuzaka indicated the issue is not fixed yet.
May 31st, 2018 6:53pm