We have ordered from an authorized Flexsteel dealer, Carol House Furniture in Valley Pa...

GetHuman-janwick's customer service issue with Flexsteel Industries, Inc. from February 2019

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The issue in GetHuman-janwick's own words
We have ordered from an authorized Flexsteel dealer, Carol House Furniture in Valley Park, MO the following:*Springfield Fabric Power Reclining Sofa with Power Headrests ****-**PH in ***-***Springfield Fabric Power Reclining Loveseat with Power Headrests ****-**PH in ***-***Springfield Fabric Power Gliding Recliner with Power Headrest ****-**PH in ***-****I have requested the store order extra fabric that I am willing to pay for but they keep telling me that the cannot get any material on any of the Flexsteel Latitudes. Seems odd that they state they can order fabrics on other Flexsteel furniture. Since it will take *-** weeks for the furniture to be built and shipped to the authorized Flexsteel dealer, shouldn't the extra material be available for shipping at that same time?**For whatever reason Carol House can't get me the extra material, could I please purchase it directly from Flexsteel?**Thanks,**Jan Hayes
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Flexsteel Industries, Inc.

Customer service issue
Reported by GetHuman-janwick
Feb 16th, 2019 - 8 mons ago
I have an issue with Flexsteel Industries, Inc. too
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GetHuman-janwick started working on this issue
Feb 16th 8:12pm