This particular Flexsteel couch is poor quality with flaws.

GetHuman-nusplbi's customer service issue with Flexsteel Industries, Inc. from December 2018

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The issue in GetHuman-nusplbi's own words
I need someone to listen to my concerns and see that this couch is not quality as Flexsteel promised me. I would like to talk with someone to resolve this. ... Well I purchased a flexsteel couch and it has a hole in back from plastic poking through, fabric on arms shedding and coming apart as well as design flaw on arch of back of couch and few others issues. I am very unhappy and Mueller furniture said that Flexsteel isnt going to help me. I am unhappy with a multitude of things with the couch and it is a brand new purchase.
I am not going to allow a major business as Flexsteel or Mueller furniture to make my new purchase a horrible home addition.
Contacting me right away and giving me some options for a resolution.
I have a new home and much more to buy, trying to find the right company to stand by me.
I have called Mueller furniture and had pictures taken and a service call. They understand that there are some issues bit being rude to me and not listening to all my concerns with this new couch.
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Flexsteel Industries, Inc.

Customer service issue
Reported by GetHuman-nusplbi
Dec 12th, 2018 - 4 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 39 others
0 customers following this
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GetHuman-nusplbi started working on this issue
Dec 12th, 2018 8:03pm

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