My sofa and loveseat supposedly had a lifetime guarantee on the core * cushions.They ar...

GetHuman1699221's customer service issue with Flexsteel Industries, Inc. from December 2018

9 views
 | 
37 similar
 | 
0 following
Help me with my issue
First: share to improve GetHuman1699221's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1699221 got the right customer help using our suggestion.
Before contacting them, items GetHuman1699221 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman1699221's own words
Replacing cushions ... My sofa and loveseat supposedly had a lifetime guarantee on the core * cushions.They are ** years old and in great shape except for the cushions. I was told those parts are no longer available. It's not like these are metal components or springs. They're cushions. I was told after ** years they no longer have the specs. Even though the store I purchased them from did the measurements and sent them in. So truly, lifetime means ** years and that's what it should say. I could have gotten a lesser brand, and had the same guarantee if it really only means a few years. I spoke to customer service, it was amazing to get a voice on the first call and she was very friendly but ultimately could not help. I don't think I should have to pay the local upholsterer to have them redone. Flexsteel should provide new cushions or reimburse my out of pocket costs.
GetHuman1699221 did not yet indicate what Flexsteel Industries, Inc. should do to make this right.
I have an issue with Flexsteel Industries, Inc. too
How GetHuman1699221 fixed the problem
We are waiting for GetHuman1699221 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Flexsteel Industries, Inc.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Flexsteel Industries, Inc. email you?
This email address isn't valid
Follow this issue
See how GetHuman1699221 fixes it.
This email address isn't valid

Flexsteel Industries, Inc.

Warranty
Customer service issue
Reported by GetHuman1699221
Dec 6th, 2018 - a mon ago
I have an issue with Flexsteel Industries, Inc. too
Not resolved
Seen by 9 customers so far
Similar issue to 37 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1699221 started working on this issue
Dec 6th, 2018 12:33am