My sofa and loveseat supposedly had a lifetime guarantee on the core * cushions.They ar...
GetHuman1699221's customer service issue with Flexsteel Industries, Inc. from December 2018
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The issue in GetHuman1699221's own words
Replacing cushions ... My sofa and loveseat supposedly had a lifetime guarantee on the core * cushions.They are ** years old and in great shape except for the cushions. I was told those parts are no longer available. It's not like these are metal components or springs. They're cushions. I was told after ** years they no longer have the specs. Even though the store I purchased them from did the measurements and sent them in. So truly, lifetime means ** years and that's what it should say. I could have gotten a lesser brand, and had the same guarantee if it really only means a few years. I spoke to customer service, it was amazing to get a voice on the first call and she was very friendly but ultimately could not help. I don't think I should have to pay the local upholsterer to have them redone. Flexsteel should provide new cushions or reimburse my out of pocket costs.
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