My husband and I, both seniors, saved and purchased your Flesteel electric recliner se...

GetHuman1585295's customer service issue with Flexsteel Industries, Inc. from November 2018

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The issue in GetHuman1585295's own words
My husband and I, both seniors, saved and purchased your Flesteel electric recliner set for years ago. We have taken very good care of our special purchase but recently where my husband 's head rests on his sofa side the leather has developed three severe cracks. I have become very disappointed in your Flexsteel brand because I purchased it as I believed it was an excellent purchase. However I am very disappointed in the quality of the leather which was used and I wanted to make you aware of its poor quality and very short life span.*Is there anything you can suggest which I might use to help in the repair?*I felt like I needed to make you aware of my current undesirable situation and perhaps you can look into your future Flexsteel products before this happens to other customers. *Thank you .**WILMA CARRELL*PO BOX ****ANDERSON TX. **********.***.****
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Flexsteel Industries, Inc.

Customer service issue
Reported by GetHuman1585295
Nov 19th, 2018 - 3 mons ago
I have an issue with Flexsteel Industries, Inc. too
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Seen by 4 customers so far
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GetHuman1585295 started working on this issue
Nov 19th, 2018 4:00am