I’m trying to verify my account after a switch from wellsfargo and it’s not working. I...

GetHuman-kwildenb's customer service issue with Flagstar Bank from December 2018

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The issue in GetHuman-kwildenb's own words
I’m trying to verify my account after a switch from wellsfargo and it’s not working. I’ve put the information in, and I talked with a customer service rep yesterday who was extremely helpful. she told me to wait and try again but it still isn’t working. I tried to press forget password and it’s not recognizing any of my info. This is frustrating because I thought we would have access on Monday. I need to check my balance and this is really the only way I can do it as my microphone is broken and I dont go anywhere because I’m a student in college and don’t have a car.
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Flagstar Bank

Customer service issue
Reported by GetHuman-kwildenb
Dec 5th, 2018 - 2 mons ago
I have an issue with Flagstar Bank too
Fixed
Seen by 3 customers so far
Similar issue to 36 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-kwildenb started working on this issue
Dec 5th, 2018 8:59pm
GetHuman-kwildenb indicated the issue is not fixed yet.
Dec 5th, 2018 9:00pm