Hello Fiverr Forum Community, * My name is Destiny and I am currently facing a very hot...

GetHuman2266145's customer service issue with Fiverr from February 2019

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The issue in GetHuman2266145's own words
Hello Fiverr Forum Community, * My name is Destiny and I am currently facing a very hot strong challenge presently. Last week Wednesday, I was discussing with one of my client that wants to develop a bible mobile app and based on the features and requirements she sent me, I wasn't able to have a very clear knowledge of some of the features and functionalities she sent me. So, I decided to have a call on WhatsApp with her to discuss and understand her better. She gave me her number and I called her. We discussed like * hour and after that, I understood how she wants the app to work. She then told me on phone that she will be starting the project by March and will place order on Fiverr with milestone payment and I agreed with her and also asked her to prepare full documentation on Fiverr to send me the next day to forward to my team to analysis together.**It was a surprise to me on Thursday around *pm my time when I received a TOS warning from fiverr stating that I contact my client outside of fiverr and unfortunately, they restrict my account immediately stating that because I've received multiple warnings from them.**Immediately, I contact Fiverr support and issue a complain to them and also, explained everything that happened. When they reply me, they said they cannot reopen my account as my account is being reviewed by their Safety and Security team. After like * days, they message me and say that they cannot reinstate my account back. It's all like a shock and surprise to me.**Up till this moment, my account, Fiverr Support haven't remove the restriction on my account. I cannot contact any buyer and all my gigs were removed. Its been over a week now.**PLEASE, CAN SOMEONE HELP ME OUT? OR SHARE ADVICE? OR ANYTHING I CAN DO?**AM TOTALLY FED UP. I would love to hear from you guys.*Thanks so much, @Destiny

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Customer service issue
Reported by GetHuman2266145
Feb 22nd, 2019 - 4 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 1198 others
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GetHuman2266145 started working on this issue
Feb 22nd, 2019 11:03am