Hello Fiverr Forum Community, * My name is Destiny and I am currently facing a very hot...
GetHuman2266145's customer service issue with Fiverr from February 2019
37 views | 1198 similar | 0 following
Help with my Fiverr issue
First: share to improve GetHuman2266145's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Fiverr help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2266145's own words
Hello Fiverr Forum Community, * My name is Destiny and I am currently facing a very hot strong challenge presently. Last week Wednesday, I was discussing with one of my client that wants to develop a bible mobile app and based on the features and requirements she sent me, I wasn't able to have a very clear knowledge of some of the features and functionalities she sent me. So, I decided to have a call on WhatsApp with her to discuss and understand her better. She gave me her number and I called her. We discussed like * hour and after that, I understood how she wants the app to work. She then told me on phone that she will be starting the project by March and will place order on Fiverr with milestone payment and I agreed with her and also asked her to prepare full documentation on Fiverr to send me the next day to forward to my team to analysis together.**It was a surprise to me on Thursday around *pm my time when I received a TOS warning from fiverr stating that I contact my client outside of fiverr and unfortunately, they restrict my account immediately stating that because I've received multiple warnings from them.**Immediately, I contact Fiverr support and issue a complain to them and also, explained everything that happened. When they reply me, they said they cannot reopen my account as my account is being reviewed by their Safety and Security team. After like * days, they message me and say that they cannot reinstate my account back. It's all like a shock and surprise to me.**Up till this moment, my account, Fiverr Support haven't remove the restriction on my account. I cannot contact any buyer and all my gigs were removed. Its been over a week now.**PLEASE, CAN SOMEONE HELP ME OUT? OR SHARE ADVICE? OR ANYTHING I CAN DO?**AM TOTALLY FED UP. I would love to hear from you guys.*Thanks so much, @Destiny
GetHuman2266145 did not yet indicate what Fiverr should do to make this right.
I have an issue with Fiverr too
How GetHuman2266145 fixed the problem
We are waiting for GetHuman2266145 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.