I hired Michelle Daw on December **th for editing my book. She had good ratings so I fe...

GetHuman1833480's customer service issue with Fiverr from December 2018

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The issue in GetHuman1833480's own words
I hired Michelle Daw on December **th for editing my book. She had good ratings so I felt confident to hire her.*After the return of the editing (* days late) I replied back to her within **hrs my time. However when I was going over the clean version, I found * errors on the first page that she missed. This had me concerned cause it was only the first page. I told her the mistakes I found, on the first page but I didn't tell her specifically where they were, cause I wanted to see if she would catch it on her own. She sent it back to me saying it was corrected yet the same mistakes were still there. This time when I sent it back I told her specifically where the mistakes were. So she sent it back saying okay, she found them. I wrote her back and stated that I wasn't confident now to send my book to print as I found the mistakes myself, and as I said it was only the first page. I know need to hire someone else as she did not remedy the concerns I had on the easy mistakes I found. I had someone else just take a glance at the first chapter and they found more mistakes. Even when I sent the book back to her two times it wasn't complete. I'm very disappointed and want at least a partial refund on my order. I gave her three chances to make it right and she kept sending it back without going through the book again thoroughly. She offered no remedy except I'm sorry. I have a dead line on this project and I feel like I'm back at square one. She did make changes on the book, but it seems like she may have just put it through editing software. Please help me. It took all the extra funds I had to pay her, and like I said I now have to hire someone else so that I can be confident to go to print.

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Customer service issue
Reported by GetHuman1833480
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1076 others
0 customers following this


GetHuman1833480 started working on this issue
Dec 26th, 2018 6:33pm

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