Hi. I looked at the seller's portfolio and I was very impressed. I clearly stated the r...
GetHuman-dylanfee's customer service issue with Fiverr from September 2018
11 views | 615 similar | 0 following
Help with my Fiverr issue
GetHuman-dylanfee's next move: try the Fiverr help center.
Fiverr doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dylanfee will want to follow the link below to head to their help center. We will check on GetHuman-dylanfee later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-dylanfee's own words
Hi. I looked at the seller's portfolio and I was very impressed. I clearly stated the requirements of the project and sent my logo. I asked if the seller was capable of performing the work. The seller said yes. They delivered something that was not up to the creativity or quality of their portfolio.**Additionally, there were multiple messages sent by the seller that said he was capable of doing the work prior to me paying. After I paid, the seller said my logo is too difficult to work with. My logo was sent prior to them accepting the work! On top of that, the seller mentioned that they cannot work with a black background after I paid. I see on their portfolio that they have worked with black backgrounds before! I feel like I was a victim of deception here.**There was no custom animation. This was agreed upon before I paid. All templates were used. Also, there is no perfect loop. The seller advertises this on their profile. Lastly, the seller already agreed multiple times that they would cancel the order! Our messages are both on the Orders page and in the Messages inbox.**I would like my money back in full. I already have another seller waiting for this to be resolved so that I can commit to him.
GetHuman-dylanfee did not yet indicate what Fiverr should do to make this right.
I have an issue with Fiverr too
How GetHuman-dylanfee fixed the problem
We are waiting for GetHuman-dylanfee to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.