gym manager must oversee members' accounts

GetHuman5678377's Overcharge/Strange charge issue with Fitness 19 from January 2021

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Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman5678377's own words
Monica R. (manager) Huntington Beach, CA franchise - is the responsible party for account and finance. (***)***-****. **My account is in good standing (so I thought): surplus in fact... and I have been paying monthly, despite California imposing closure of certain businesses like 'Fitness **' H.B. which has been permitted to open, but then again had to close.**Their billing company (ABC Financial) which has always received my automated monthly bill pays (always on time-by check in mail), has been deducting late fees - despite my on-time payments made (I have bank records to prove it). They did not tell me that they have been imposing small fees until I found out on my recent discovery of this, on the member online portal. I have image copies, from online portal, which show their arbitrary billings. They have most recently told me that I owe just under ** dollars. No, I do not.**We know that the gym had been closed for some time. And, *I think* that during that time, dues were not being collected by all members during announced periods of gym closures (prior December only?) except when members opt to (like I have, even since the start of pandemic and before it). I've been paying the amounts to help out my gym and manager Monica R. because of good relations. She's not replying to my emails regarding this issue yet. I sent her one about this billing issue yesterday.***some days went by**I have noticed in the past, her failure to respond to some of my emails in a timely manner (or at all) though in person she has been fine.**Looking at the arbitrary "late fees" for which I'm not responsible, they total: $**.** - back to December ****, which is a particular time where looking back that the site says balance due was $*.**. (Their billing company gets paid on the same date every month). There have not been any "late" payments.**Just because their billing company says payment(s) are unpaid or late, does not mean that charges can be posted on the franchise site as if they had not been paid.**I've asked Monica R. to correct this issue with her billing company. It is her responsibility to do so.**Sincerely,******@***.com*--------------------------------------------------------------------------*UPDATE *********: I was able to get response from her company franchise owner (which she also uses to access member information). I had to find that information online. **That company DID respond, got the billing company to answer my email* and, enabled a dialogue via emails (that had been totally absent before) about the balance dispute* and an adjustment to balance due was made. **Even though I paid some money for a closed period of gym, and though they considered invalid "late fees" now "waived" (rather than a mistake of theirs), the situation was resolved close enough to my satisfaction that I will pay an adjusted balance.**This was a tricky situation in-part because their new bill included an upcoming charge, which delay in answering my emails worsened* complicating balance actually due.**Manager seemed to want to stay out of situation and leave resolution to her billing department and me. Which, as it turned out, is seemingly settled (should know later). I recommend* however, that she respond to ALL customer service questions - most importantly those regarding billing. If the burden is too high, she needs to request that her gym hire another employee to work under her leadership for that responsibility. Bills have to be overseen by each franchise manager* and there can be no deceptive charging. **Members need to be advised early when unnoticed "late fees" are accruing. In my case, fortunately I happened upon the information and downloaded it before my member-profile page subsequently restricted my access to that information. That should not happen.**update ********: I sent payment to resolve this issue. I'm hoping that the staffers at 'ABC Financial' won't stab me in the back.*update ********: they did not resolve balance to the correct amount. They are poor in arithmetic with a calculator even, or they don't care about wrong billing - which is theft. Perhaps this one's for police.
I will have to stop payments if the balance is not depicted correctly on my member-access site.
I want the gym's manager to correct the charges, so that nothing is claimed as being due or late.
I am a longtime customer who has not ever paid dues late. This issue is about a false bill, remember?
The tips for solving issues as these "to call the representative" is not the best remedy. I disagree with the tipster.
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Fitness 19

Overcharge/Strange charge issue
Reported by GetHuman5678377
Jan 21st, 2021 - 3 months ago
Not resolved
Seen by 36 customers so far
Similar issue to 107 others
0 customers following this


GetHuman5678377 started working on this issue
Jan 21st 8:21pm
GetHuman5678377 indicated the issue is not fixed yet.
Jan 22nd 3:52pm
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Jan 31st 12:43am
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Jan 31st 12:56am
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Feb 2nd 8:09am
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Feb 6th 10:26am
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Feb 6th 10:28am
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Feb 6th 10:48am
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Feb 6th 11:59am
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Feb 6th 12:02pm
GetHuman5678377 indicated the issue is not fixed yet.
Feb 6th 12:02pm

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