Hello,*I understand that Fitness ** Elkridge is back to opening and closing at specific...

GetHuman3171979's customer service issue with Fitness 19 from June 2019

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The issue in GetHuman3171979's own words
Hello,*I understand that Fitness ** Elkridge is back to opening and closing at specific hours as the facility currently does not have an employee responsible for working overnight.**Upon arriving the morning of Sunday, June ** ****, I arrived to locked doors.*Not long after, I witnessed a member - NOT an employee - named Chris use a key to open the doors.**I asked him about why he possesses a key to opening the facility even if he is not an employee. Mr. Chris stated he was GIVEN a key in case a Front Desk Associate had not previously opened the front doors.**This response raises more questions he was not willing to answer, which is why I am reaching out for some further clarity:**I do not know why a member like Mr. Chris has access to the facility when no others do. I do not believe this is fair.*Many members prefer to have the facility open ** hours, and relying on only one Front Desk Associate - or a member the owner apparently has a bias for - to have authority over opening the facility does not seem exactly fair either. I myself am employed at a **-hour establishment, and I have come to realize that all the various responsibilities provided in maintaining a fitness center are probably too much for only one person to handle.*And if one of multiple employees is unavailable, business MUST run as usual, with another employee available to work, in case this issue ensues going forward.**If the owner of Fitness ** Elkridge trusts members such as Mr. Chris to possess a key to the doors, I do not understand why he is not employed, or why other non-employees have not earned any privilege to hold a key of their own. The owner most likely would not want all members to have keys of their own* only employees should.*It is an optimal decision to have more than one staff member working an overnight shift to allow all members access to the gym ** hours. No member should require to possess a key of their own. It puts Fitness ** at a very high risk, and is expressing very poor management.**I highly request a response to my inquiries as soon as possible. I may need to report Mr. Chris to legal authorities and perhaps file a suit otherwise.**Thank you very much.

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Fitness 19

Customer service issue
Reported by GetHuman3171979
Jun 30th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 234 others
0 customers following this
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Timeline

GetHuman3171979 started working on this issue
Jun 30th, 2019 4:30pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 4:30pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 4:30pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 4:31pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 4:31pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 8:39pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 8:40pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 8:41pm
GetHuman3171979 indicated the issue is not fixed yet.
Jun 30th, 2019 8:41pm
GetHuman3171979 indicated the issue is not fixed yet.
Jul 4th, 2019 12:24pm
GetHuman3171979 indicated the issue is not fixed yet.
Jul 4th, 2019 12:24pm

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