Fitness 19 Customer Service Issues

I have concerns about the management at Fitness 19 Caste Village. My daughter, who uses the gym as part of her therapy for addiction recovery, has been bringing home drugs after being influenced by trainers and management discussing and using them. This situation has made her doubt herself. I am deeply disappointed in the gym's environment, as it should be promoting health and wellness. I plan to inform others about these issues and have decided to cancel our membership.

I attempted to cancel my membership over the phone due to moving across town, making it challenging to visit in person. I tried to cancel before the payment date but was informed it required a manager's in-person authorization. Upon visiting to cancel, I was surprised to find out about an unexpected $39.99 annual fee deducted from my account two months after signing up, pushing my account into negative balance. I rarely used the gym due to the sudden move. I would like a refund for the fee as I had previously attempted to cancel the membership, with invalid reasons given over the phone and lack of information about additional charges. Thank you.

I have been a member of the La Sierra, Riverside club since it opened and I am considering leaving. The turnover of staff keeps getting worse, and nobody seems to care. The loud rap music that plays on weekends is horrendous, and the employees claim they can't change it or lower the volume. Today when I arrived at 7:40 AM, a female employee named Gloria was on her cell phone laughing, rather than focusing on work. The shades were up, and the TV monitors were off even after 15 minutes of exercising. When I approached Gloria, she seemed tired and admitted she wasn't fully engaged. Despite being friendly, her lack of dedication was evident. This decline in service has been noticeable since Al's departure. On a positive note, weekend staff member Aaron has an excellent attitude and provides great service.

I have been a member of the La Sierra Riverside club since it opened, but I am considering leaving. The turnover of staff seems to be increasing, and the new employees do not seem to care. The loud rap music that plays every weekend morning is unbearable, and when I asked, the employees said they couldn't change it. Today, when I arrived at *:** AM, a new female employee named Gloria was on her cell phone, not attending to her duties. The shades were not drawn, the TV monitors were off, and after stretching for about ** minutes, the monitors were still not on. When I approached Gloria, she was still distracted and mentioned she was tired. She seemed friendly, but her behavior showed a lack of professionalism. This decline in service has been noticeable since Al left. However, Aaron, who sometimes works on weekends, has a great attitude and stands out positively.

I would like to file a complaint about Fitness 19 at Fair Oaks Center. The staff there has been very rude and untruthful. Recently, my wife (Dr. S. M.) visited to inquire about membership. She was asked to fill out a form and provide her credit card details. They assured her that they wouldn't charge until she confirmed her membership but encouraged her to provide the details for a discounted rate. However, after reconsidering, my wife called multiple times to cancel her membership before they billed her. Despite her efforts, they still charged $[redacted] to our credit card. They have been unhelpful and impolite in resolving this issue. I strongly advise against joining this gym. If you do choose to go, please be cautious.

On November 14th, I sent an email to the Chatsworth Fitness 19 email address regarding canceling my membership and received no response. After calling today to confirm the best email to reach the Chatsworth location, I was informed that I needed to come in person or provide a handwritten note to cancel. Despite sending four emails requesting information on how to cancel, I did not receive any guidance. I wish they had responded promptly, as I would have visited in person before being charged the annual fee and the $17.99 charge. I believe they intentionally ignored my emails to ensure I incurred the fees. I am disappointed with the lack of communication and the unhelpful approach in assisting me with the cancellation process. Due to being out of town with no phone service, I had no choice but to rely on emails for communication.

My husband has been a member at Fitness 19 in Moreno Valley for a few months and decided to switch to the one in Riverside. He was surprised when he was charged an additional annual fee shortly after the first one. Now, they are asking for another month's fee before canceling his membership, even though he already paid the first and last month's fees at the previous location. This seems unfair since he hasn't even been there for a year. It's frustrating to deal with these unexpected charges. Can anyone offer advice on how to handle this situation with Fitness 19?

I recently signed up for a membership at your Simi Valley location. Upon receiving an email requesting my bank details for dues, I struggled to find a clear way to input this information as your website lacks this functionality. Despite my efforts to reach out by phone, I was unable to get assistance. Through an online search, I found a separate website to log in, but now I am stuck as an Agreement number was not provided. This experience is frustrating, and I am considering canceling my membership. Please address these issues promptly. Thank you, J.L.

I wanted to bring to your attention the cleanliness concerns at Fitness 19 Sylmar. I have already discussed these issues with the staff and manager. Unfortunately, the gym is not well-maintained, and there is a shortage of sanitation wipes. Previously, there was a wipes container available, but it has been relocated to a small room for the new massage chairs, leaving no other options to clean the equipment. Some staff members seem to be standing around when they could be tidying up the gym. Moreover, the restroom conditions are subpar. It is crucial to address these matters promptly as many members are worried. On a different note, there is a new gym set to open in the vicinity.

I find the undisclosed initiation fee upon joining to be very misleading. This practice seems common among gyms as a tactic to present lower monthly rates upfront. Despite enjoying your Menifee, CA facility, my wife and I, now retired, find this fee financially challenging. Many may be aware of this practice, but I feel it's important to inform AARP and social media about this deceptive charging method. I suggest transparently stating the accurate monthly fees, inclusive of all additional charges. This approach would avoid what I consider to be misleading advertising. Thank you for your attention.

While working out at your Oceanside, CA gym on 1/23/19 at [redacted] with my 12-year-old daughter, who is an elite soccer player, we were disturbed by a song playing repeatedly saying vulgar language. I found it highly inappropriate for such language to be played over the gym speaker system. The response from the manager was disappointing when I voiced my concern. I explained my displeasure, and his reaction was dismissive and he did not address the issue. I am shocked by the lack of professionalism displayed. If this is the standard at Fitness 19, I will have to cancel my membership and share my experience on social media. Immediate action is needed to rectify this situation.

Good evening, In October [redacted], I spoke with a representative over the phone and believed I had canceled; however, I recently discovered that I did not cancel and have been charged $19.99 monthly since then. My payment was declined in mid-January due to a new bank account. I received calls instructing me to come in to cancel, but I am unable to do so as I am currently dealing with college and medical issues from my time in the marine corps. I expressed my intention to pay tomorrow after class but was met with what I felt was inappropriate behavior and harassment from a staff member at the Rancho, CA location. I acknowledge my responsibility to settle the debt with the gym, but I prefer not to work with the Rancho, CA store anymore. I kindly request to be contacted by a representative from a different location or the corporate office to resolve this matter via phone or email. I apologize for any inconvenience, and I appreciate your understanding of my current life circumstances. Thank you for your time.

Hello, I have been a member of your gym for nearly a year. Recently, I noticed that my monthly rate was increased without any prior notice. This lack of communication is disappointing, as I was never given the opportunity to lock in my original rate. If I had known, I would have taken that option from the beginning. I expressed my concerns to a staff member at the gym, and they adjusted my rate, but I would like to request to be locked in at my initial rate due to the lack of information provided to me. It feels unfair to have prices raised without warning. I am considering canceling my membership unless this issue is resolved. Kindly let me know if you can address this matter. Thank you.

I recently purchased a 30-day gym pass, which is very convenient as it's located less than a mile away in MLT, WA. I had planned to join permanently until a rumor at QFC - where I helped a friend out by offering a place to stay - caused some trouble. After my friend found a job at QFC but then went on fishing trips instead of saving, I gave him four months to find a new place. He left abruptly and started spreading lies about me, impacting my reputation at QFC. Even after this incident, a worker named Dillon informed me that the old rumor was still circulating. The situation made me realize I may not feel comfortable joining the gym now, given the atmosphere of rumors and judgmental behavior. It's disheartening to see individuals like Dean, who started the false rumor, acting in such a manner. It's best to avoid environments where gossip and negativity thrive, especially when considering a gym membership.

Good morning, I am reaching out to inquire about Fitness 19’s interest and availability concerning advertising/marketing funds for sponsoring the Spring [redacted] season of Menifee Girls Softball. Menifee Girls Softball is the exclusive all-girls softball league for young ladies aged 4-18 in Menifee. The league relies on league fees, sponsorships, fundraising, and donations to support and enhance all league activities to compete in the world of USA fast-pitch softball. Sponsorships are crucial to Menifee Girls Softball, aiding in providing uniforms, equipment, field rentals, and overall league enhancement. Menifee Girls Softball is a [redacted](c)(3) nonprofit organization, making donations tax-deductible within the limits of the law. Tax ID #: 52-[redacted]. Thank you for your consideration, Luke B.

Hello, my name is Jose F. I am a member of 19 Fitness in Concord, CA. I want to address an incident that occurred on 4/4/19 at the Concord location. My wife's jacket and keys were taken from a locker. I informed a staff member who mentioned checking the security cameras. As of now, I have not received any updates on the situation. When I spoke to the manager, Jacob, he mentioned not having access to the cameras, which has left me feeling confused. It has been over a week, and I have not been contacted by anyone from 19 Fitness. I am not blaming them, but I believe they need to enhance their professionalism and responsibility. While they are quick to reach out for new memberships, the lack of communication in handling such matters is a concern. I am unsure who to reach out to for assistance.

The Fitness 19 in Moreno Valley on Perris Blvd has been a beneficial option for my partner and me to exercise. Unfortunately, we have noticed a recurring issue with the opening times at this location. Specifically, the female employee who opens on certain days is consistently late, causing us and others inconvenience. We aim to work out early to accommodate our work schedules. While we understand minor delays, the extended wait times we recently experienced are unacceptable. In contrast, the male employee opening is consistently punctual. It would greatly improve the gym experience if someone reliable could handle the opening duties consistently. The lack of punctuality is disrupting our workout schedule, and we believe many others share this concern based on online reviews. Timely openings are crucial for maintaining a disciplined workout routine.

I am requesting to speak with the district manager of the Simi Valley location, or receive an email with details on how to proceed. I have already spoken with the general manager, Joe, but did not reach a resolution. At the end of February, my spouse and I signed up for memberships at the new gym in Simi. This was my first gym membership, and during the sign-up process with Elena and Joe, I agreed to a personal trainer for 2 months at $[redacted] per month as part of a deal. However, I later discovered an unauthorized charge and realized the personal training sessions were still being billed after the agreed-upon period. Despite discussing this with Elena and Joe, I was informed that I needed to provide a written cancellation to avoid additional charges. Joe refused to refund the money and failed to mention the auto-enrollment process. I believe there has been a misunderstanding or lack of transparency, and I am looking for a refund or credit for the incorrect charges. I am dissatisfied with the service received and hope for a resolution from corporate.

I wanted to share my recent experience at Fitness 19 Elkridge. The facility has revised its hours due to no overnight staff. On Sunday, June 30, [redacted], I found the doors locked upon arrival. A member, Chris, not an employee, used a key to enter. When questioned, Chris mentioned he was given the key for cases when the front desk associate is unavailable. This situation has left me with concerns. Allowing a member to have access while others don't seems unfair. For safety and operational reasons, having only one staff member responsible for access is inadequate. It's crucial to have multiple employees available for continuous operation, especially in a 24-hour facility. I urge the gym owner to reconsider this arrangement to prevent security risks and to ensure fair access for all members. I look forward to a prompt resolution to address these issues. Thank you.

Hello, I recently joined Fitness19 in early June [redacted] primarily due to its affordability and close proximity, which I really appreciated. Unfortunately, the gym abruptly closed, and my membership was transferred to VASA Fitness after just one week. Despite liking the new gym, the additional 25-minute drive proved challenging due to my already lengthy work commute. Initially, I aimed to persist considering my commitment to a healthier lifestyle, but after two weeks, the extra travel became unsustainable. Upon canceling my VASA membership, I was surprised to be charged a significant amount on the same day. The unclear explanation during the transition from Fitness19 to VASA, especially regarding the timing of annual fees, added to my frustration. Despite enjoying both gyms, I felt let down by the staff's inability to address my concerns correctly, resulting in unexpected charges. I believe a more extended grace period during the transition would have been beneficial in making informed decisions without financial consequences. As a college student, the unexpected fees strained my budget. I kindly request a refund and hope for a resolution as I navigate this situation between Fitness19 and VASA Fitness. Thank you for your attention, Marina