I had tried to cancel my membership over phone reason being I had moved across town and...

GetHuman-aliciabw's customer service issue with Fitness 19 from October 2018

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The issue in GetHuman-aliciabw's own words
I had tried to cancel my membership over phone reason being I had moved across town and it is a hassle to drive down there. Knowing I didn’t have the money for the monthly payment I had tried to cancel before it was too late. But they had denied me and said a manager was needed todo it in person. When being able to get the drive down there the payment was due that day and they just needed a signature where as the guy on the phone made it as they needed my card Id and etc. I was not informed that a **.** would also be deducted from my account for the “annual fee” when I had signed up (this was * months after) and was not prepared for them to throw my account into a negative from an unknown fee that I was not aware of... I barely ever used the membership due to the fact of I moved unexpectedly in the second month. I was wondering if there was Any way we could refund the **.** since I had previously tried to cancel the membership and was denied by reason that were invaild when I got to the gym. And was not informed.
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Fitness 19

Customer service issue
Reported by GetHuman-aliciabw
Oct 19th, 2018 - a mon ago
I have an issue with Fitness 19 too
Fixed
Seen by 4 customers so far
Similar issue to 35 others
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Timeline
GetHuman-aliciabw started working on this issue
Oct 19th 6:32am
GetHuman-aliciabw indicated the issue is not fixed yet.
Oct 19th 6:34am