I have * fitbit altas and both have stopped working. When I charge them, the screen sh...

GetHuman-kayfoll's customer service issue with Fitbit from May 2021

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The issue in GetHuman-kayfoll's own words
I have * fitbit altas and both have stopped working. When I charge them, the screen shows that the fitbit has attained about a **% charge, but when I remove the charging cable the screen will no longer light up to display information. I am out of warranty and since these are the special gold and black editions, I am not able to find a replacement, which is the only model that fits my new gold band. I am very willing to pay for a repair, if it is available. Please let me know. Thank you so much.

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Fitbit

Customer service issue
Reported by GetHuman-kayfoll
May 28th, 2021 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 3496 others
0 customers following this

Timeline

GetHuman-kayfoll started working on this issue
May 28th 12:10am