I bought a new Fit Bit watch and when I went to set it up the message on the watch said...

GetHuman5891898's customer service issue with Fitbit from March 2021

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The issue in GetHuman5891898's own words
I bought a new Fit Bit watch and when I went to set it up the message on the watch said to setup an account in my phone. Well to make a long story longer, I had previously purchased a used Fit Bit Aspire from E-Bay and even though I had deleted the Fit Bit account from my phone when I went to install the new watch onto my phone it told me that I couldn't do that because that E-mail had already been used and that I should pick a new e-mail account. I do not want a new E-mail account! I want this one! Can you tell me how to clear the fit Bit account in the phone so that I can use my usual E-mail for this Brand new watch, that I just bought from Amazon or Woot.

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Fitbit

Customer service issue
Reported by GetHuman5891898
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 3702 others
0 customers following this

Timeline

GetHuman5891898 started working on this issue
Mar 26th 8:46pm

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