hello,**i got a fitbit charge * last july from a friend for my birthday. she bought fro...

GetHuman5867586's Warranty Claim issue with Fitbit from March 2021

Help with my Fitbit issue
First: share to improve GetHuman5867586's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5867586 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman5867586's own words
hello,**i got a fitbit charge * last july from a friend for my birthday. she bought from a seller on amazon and i have understood it has a one year guarantee*it does not work anymore and has not since january. i have tried to re-set, followed all the help topics. The error message is *** with the fitbit logo on the screen , which only appears when the unit is plugged in and charging. It will not re-set per the fitbit help topic advices on this

GetHuman5867586 did not yet indicate what Fitbit should do to make this right.

How GetHuman5867586 fixed the problem

We are waiting for GetHuman5867586 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Fitbit

Warranty Claim issue
Reported by GetHuman5867586
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3713 others
0 customers following this

Timeline

GetHuman5867586 started working on this issue
Mar 20th 12:43pm