I'm wondering why my fitbit versa doesn't record stepe the same way other customers doe...

GetHuman5198303's customer service issue with Fitbit from August 2020

Help with my Fitbit issue
First: share to improve GetHuman5198303's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5198303 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman5198303's own words
I'm wondering why my fitbit versa doesn't record stepe the same way other customers does. Several of us all go for walks, for a round of golf and they all record approxiamately twice as many steps as I do. The other day one person wore my watch and I wore his and I had twice as many steps as he did. I've tried a lot of things and the other day I took the straps off and put it in my pocket and I almost recorded as many steps as my buddies.*Why would it have this problem?

GetHuman5198303 did not yet indicate what Fitbit should do to make this right.

How GetHuman5198303 fixed the problem

We are waiting for GetHuman5198303 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5198303
Aug 25th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3209 others
0 customers following this


GetHuman5198303 started working on this issue
Aug 25th 7:03pm