I'm wondering why my fitbit versa doesn't record stepe the same way other customers doe...

GetHuman5198303's customer service issue with Fitbit from August 2020

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The issue in GetHuman5198303's own words
I'm wondering why my fitbit versa doesn't record stepe the same way other customers does. Several of us all go for walks, for a round of golf and they all record approxiamately twice as many steps as I do. The other day one person wore my watch and I wore his and I had twice as many steps as he did. I've tried a lot of things and the other day I took the straps off and put it in my pocket and I almost recorded as many steps as my buddies.*Why would it have this problem?

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Customer service issue
Reported by GetHuman5198303
Aug 25th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3209 others
0 customers following this

Timeline

GetHuman5198303 started working on this issue
Aug 25th 7:03pm