I bought a charge * for $***.** that broke a few months later, received a replacement...

GetHuman-geemcmas's customer service issue with Fitbit from February 2020

Help with my Fitbit issue
First: share to improve GetHuman-geemcmas's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-geemcmas may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman-geemcmas's own words
I bought a charge * for $***.** that broke a few months later, received a replacement charge * that didn't work at all. At the time of *nd failure, December, ****, fitbit corporation had a sale on an upgrade to versa at ***.** and corperation customer service persons told me I could use the $*** towards purchase at sale price. I said OK! Fitbit sent me return label to PA and I FedEx both back. They failed to send International shipping documents and the return to Canada, so it was held up at FedEx in upstate New York. Now Fitbit, (overseas-Guatemala) tell me the agreement we made back in November no longer holds. I need to pay another $**** and I am not entitled to a refund for failed product under warranty. Is Fitbit really an American company that stands by their product and word? Lets see where this story goes. *Wow! Where is the justice when it comes to health and truth?

GetHuman-geemcmas did not yet indicate what Fitbit should do to make this right.

How GetHuman-geemcmas fixed the problem

We are waiting for GetHuman-geemcmas to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Fitbit

Customer service issue
Reported by GetHuman-geemcmas
Feb 20th, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 3711 others
0 customers following this

Timeline

GetHuman-geemcmas started working on this issue
Feb 20th 2:32am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 20th 2:38am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 20th 2:38am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 20th 2:38am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 20th 2:38am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 20th 3:21am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 24th 1:37am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 24th 1:37am
GetHuman-geemcmas indicated the issue is not fixed yet.
Feb 24th 1:37am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies