Alta. After * months of use, battery dies in less than * days. I have tried to reset i...

GetHuman3971368's Device Support issue with Fitbit from November 2019

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The issue in GetHuman3971368's own words
Alta. After * months of use, battery dies in less than * days. I have tried to reset it numerous times and cleaned contacts numerous times over the last * months. I had the original Fitbit for * years and loved it. Battery lasted a week. I do NOT LIKE THE Alta model, has never maintained a charge more than *.* days. PLEASE TELL ME HOW TO GET MY ALTA TO TAKE AND MAINTAIN A CHARGE THAT LASTS MORE THAN *.* DAYS. If not, how do I return it to the factory for a replacement.

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Fitbit

Device Support issue
Reported by GetHuman3971368
Nov 21st, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 3589 others
0 customers following this

Timeline

GetHuman3971368 started working on this issue
Nov 21st, 2019 1:50am
GetHuman3971368 indicated the issue is not fixed yet.
Nov 24th, 2019 5:14pm