Hi - I purchased a Fitbit charge * to replace my defunct Fitbit Zip. I sent you an emai...

GetHuman-mmtait's Device Support issue with Fitbit from November 2019

Help with my Fitbit issue
The issue in GetHuman-mmtait's own words
Hi - I purchased a Fitbit charge * to replace my defunct Fitbit Zip. I sent you an email earlier today asking to cancel my old account so that I could open a new account for my charge *. I now realize that I don’t have to cancel my old defunct Zip account and that I can simply replace the Zip with my charge *. So please don’t cancel my account. Instead, please give me detailed and clear instructions about how to keep my old account and make the charge * my operative device. Also - I have no idea what a dashboard is, so you are going to have to keep it simple for me as well. ! Many thanks for your patience with me.

GetHuman-mmtait did not yet indicate what Fitbit should do to make this right.

How GetHuman-mmtait fixed the problem
Hi - I think GetHuman helped me to make contact with a representative of Fitbit who was knowledgeable, courteous and excellent at communications. She understood the issues and gave me really clear instructions about how to activate my new fitbit. She also confirmed that I still had an account. The issue was all about effective communication between company and customer -something GetHuman gets, but not all companies. Thanks for your help
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Fitbit

Device Support issue
Reported by GetHuman-mmtait
Nov 8th, 2019 - 2 years ago
Fixed
GetHuman-mmtait shared how to fix
Seen by 34 customers so far
Similar issue to 9962 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman-mmtait started working on this issue
Nov 8th, 2019 11:23pm
GetHuman-mmtait indicated the issue is not fixed yet.
Nov 10th, 2019 1:07am
GetHuman-mmtait indicated the issue is not fixed yet.
Nov 10th, 2019 1:09am
GetHuman-mmtait confirmed the issue is fixed. Hooray!
Nov 12th, 2019 1:51am