My Fitbit Charge * that I recently bought on eBay doesn't show up on my Bluetooth conne...

GetHuman3850449's customer service issue with Fitbit from October 2019

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The issue in GetHuman3850449's own words
My Fitbit Charge * that I recently bought on eBay doesn't show up on my Bluetooth connections or on the Fitbit app. When I do a short reset it shows the smiley face and then goes to a black screen without doing anything. When I do a long reset it resets as normal but goes back to a black screen. When I put it on charge it doesn't show the battery icon and when I press the button on the Fitbit, it vibrates but doesn't do anything else. Please help me solve this sooner rather than later because I really want to get it working.*Best regards,*Barron

GetHuman3850449 did not yet indicate what Fitbit should do to make this right.

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Customer service issue
Reported by GetHuman3850449
Oct 29th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 9710 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman3850449 started working on this issue
Oct 29th, 2019 9:14pm
GetHuman3850449 indicated the issue is not fixed yet.
Oct 31st, 2019 9:53pm
GetHuman3850449 indicated the issue is not fixed yet.
Oct 31st, 2019 9:54pm
GetHuman3850449 indicated the issue is not fixed yet.
Oct 31st, 2019 9:54pm
GetHuman3850449 indicated the issue is not fixed yet.
Oct 31st, 2019 9:58pm

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