Dear Ionic Product Manager,**On October **rd my Fitbit Ionic stopped working - dark scr...

GetHuman3848212's Warranty Claim issue with Fitbit from October 2019

Help with my Fitbit issue
The issue in GetHuman3848212's own words
Dear Ionic Product Manager,**On October **rd my Fitbit Ionic stopped working - dark screen, no response to any combination of the control buttons. This happened three days after an October **th consultation with a Fitbit Customer Advocate, during which I performed a Factory Reset (malfunctioning Exercise app). In the past I have had many interactions with your Advocates for a variety of problems such as missing or non-functioning apps, failed software updates, lost heart rate read-out, etc.**I have had my Ionic since March **** and it is therefore out of warranty. In an October **th follow-up call, an Advocate Supervisor offered me a **% discount on the purchase of a replacement (Case ********.) Taking this offer seems illogical and unacceptable. Why would I trust to pay for another Ionic when I have had so much trouble with this one, and more importantly, given the recent traffic on the Community site from other customers with dead Ionics, it seems likely that Fitbit Technology is responsible for inadvertently programming a fatal bug into a recent product update. **I think the Ionic is a great product concept, and have trusted the process rather than seeking replacement while under warranty. I have never asked a manufacturer to replace a product, but I feel it is the right thing to do in this situation.* *Thank you,*Brad Kenyon****-***-**********@***.com

GetHuman3848212 did not yet indicate what Fitbit should do to make this right.

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Fitbit

Warranty Claim issue
Reported by GetHuman3848212
Oct 29th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 9697 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman3848212 started working on this issue
Oct 29th, 2019 3:21pm
GetHuman3848212 indicated the issue is not fixed yet.
Oct 29th, 2019 3:26pm
GetHuman3848212 indicated the issue is not fixed yet.
Oct 29th, 2019 3:26pm
GetHuman3848212 indicated the issue is not fixed yet.
Oct 29th, 2019 3:26pm
GetHuman3848212 indicated the issue is not fixed yet.
Oct 29th, 2019 3:26pm
GetHuman3848212 indicated the issue is not fixed yet.
Oct 29th, 2019 3:26pm
GetHuman3848212 confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 3:25pm

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