I believed my Fitbit versa was water resistant up to ** m but after light swimming in t...

GetHuman-lanortia's Warranty Claim issue with Fitbit from October 2019

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The issue in GetHuman-lanortia's own words
I believed my Fitbit versa was water resistant up to ** m but after light swimming in the ocean the face fell off. Is there a difference in what water it is resistant to? I’ve had it for around a year and am very disappointed that it failed me. I have been very careful with it and rely on it so much I am lost without it. I am hesitant to purchase another in case this is a common problem. Please let me know if it is covered for this issue. Unfortunately it was a gift and I do not have the receipt to find the retailer. Thanks

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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
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Fitbit

Warranty Claim issue
Reported by GetHuman-lanortia
Oct 29th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 9692 others
0 customers following this

Timeline

GetHuman-lanortia started working on this issue
Oct 29th, 2019 10:59am